Multi-city Award Itinerary and Miles Deduction
May 23, 2016, 2:28 am
#1
Original Poster
Join Date: Apr 2003
Location: Bang Saen, Chonburi, Thailand
Programs: Hyatt Diamond, SPG Plat, IHG Plat, Marriott Gold
Posts: 105
Multi-city Award Itinerary and Miles Deduction
I recently booked a multi-city itinerary from Southeast Asia to the West Coast in economy at the Saver Award level. 80k miles were suppose to be subtracted from my account, but only 40k miles were actually subtracted.
The reservation appears to be fully valid. I called to get reservation numbers from all the operating carriers, and the saudia website is showing all segments on the e-ticket as ticketed/paid for.
The flight involves TG Air Canada and UA. UA is only showing the AC reservation number but I was able to call TG to get the TG reservation number.
I know there have been issues reported before about UA not actually ticketing some award reservations. Should I call UA to confirm everything is OK? or keep my mouth shut and hope that I got a 50% discount on this award redemption?
The reservation appears to be fully valid. I called to get reservation numbers from all the operating carriers, and the saudia website is showing all segments on the e-ticket as ticketed/paid for.
The flight involves TG Air Canada and UA. UA is only showing the AC reservation number but I was able to call TG to get the TG reservation number.
I know there have been issues reported before about UA not actually ticketing some award reservations. Should I call UA to confirm everything is OK? or keep my mouth shut and hope that I got a 50% discount on this award redemption?
May 23, 2016, 4:54 am
#2
Join Date: Nov 2014
Location: YBG
Programs: Marriott: Platinum Hilton: Diamond AC: 25K
Posts: 234
I wonder if you paid this with a credit card that has travel insurance, if you would be cover if you have to buy a ticket. Also how full is the TG leg? can you book a flight the same day with your save points if the ticket was not issued?
May 23, 2016, 5:42 am
#3
Join Date: Mar 2012
Location: Syd
Programs: UA 1k 1MM, VA G
Posts: 886
Just make sure you keep the difference available and in your account in the event that UA catches up to you before or during your flights
After the flights are completed its up to you if you want to risk the account standing
After the flights are completed its up to you if you want to risk the account standing
May 23, 2016, 8:11 am
#4
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,876
My guess...UA will catch up with this in an audit at some point if it was ticketed properly.
While you may have PNRs on all the operating carriers, I would call each of them to also ensure they have the ticket numbers associated and confirmed. Ask them to read it back to you, and make sure it matches the ticket number UA sent you. It has happened before where they have a reservation (PNR) but not a ticket. In fact, many carriers, particularly Asian ones, will cancel the reservation (the portion on their metal, anyway) if there is no ticket attached to a reservation within [X] days. And if the space doesn't come back, you'll be SOL.
While you may have PNRs on all the operating carriers, I would call each of them to also ensure they have the ticket numbers associated and confirmed. Ask them to read it back to you, and make sure it matches the ticket number UA sent you. It has happened before where they have a reservation (PNR) but not a ticket. In fact, many carriers, particularly Asian ones, will cancel the reservation (the portion on their metal, anyway) if there is no ticket attached to a reservation within [X] days. And if the space doesn't come back, you'll be SOL.
May 23, 2016, 10:10 am
#5
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,878
While you may have PNRs on all the operating carriers, I would call each of them to also ensure they have the ticket numbers associated and confirmed. Ask them to read it back to you, and make sure it matches the ticket number UA sent you. It has happened before where they have a reservation (PNR) but not a ticket. In fact, many carriers, particularly Asian ones, will cancel the reservation (the portion on their metal, anyway) if there is no ticket attached to a reservation within [X] days. And if the space doesn't come back, you'll be SOL.
May 23, 2016, 12:17 pm
#6
Original Poster
Join Date: Apr 2003
Location: Bang Saen, Chonburi, Thailand
Programs: Hyatt Diamond, SPG Plat, IHG Plat, Marriott Gold
Posts: 105
@Nimitz yes, I believe the TG segments have lots of availability
The flights don't start until next week, so I guess United has time to fix.
The only weird thing is that via the saudia website, the eTicket's TG legs are showing as "under airport control"--but I'm not sure if that's typical or not.
The reservation is 6 total segments, and the TG customer service representative said something about each ticket # only supporting 4 segments, so I have 2 ticket numbers 016 XXXXX XXX25 and 016 XXXXX XXX26. Does that seem normal?
The flights don't start until next week, so I guess United has time to fix.
The only weird thing is that via the saudia website, the eTicket's TG legs are showing as "under airport control"--but I'm not sure if that's typical or not.
The reservation is 6 total segments, and the TG customer service representative said something about each ticket # only supporting 4 segments, so I have 2 ticket numbers 016 XXXXX XXX25 and 016 XXXXX XXX26. Does that seem normal?
