UA CEO Oscar Munoz to tell how UA will improve the customer experience - 2 June 2016
May 21, 2016, 7:03 am
#1
Original Poster
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UA CEO Oscar Munoz to tell how UA will improve the customer experience - 2 June 2016
Oscar, the stage is yours. In yet another — and perhaps the flashiest — sign yet that United Airlines is changing, CEO Oscar Munoz will take center stage in what is being billed as a major media event on June 2 at the historic Gotham Hall in New York City. Multiple sources said this will be Munoz's biggest public event since he returned in late March from an extended medical leave after a heart attack and heart transplant. The New York City event also comes after United agreed to bring in new board of directors members proposed by two activist shareholder groups.
Should be interesting! We know at minimum it should be the new Biz seat, but what else?
May 21, 2016, 7:12 am
#2
Join Date: Nov 2014
Location: YBG
Programs: Marriott: Platinum Hilton: Diamond AC: 25K
Posts: 234
wow I hope good things come of this.
May 21, 2016, 7:18 am
#3
Join Date: May 2001
Posts: 4,771
Perhaps they're going to rename business first "Connoisseur" class. 
May 21, 2016, 7:19 am
#4
Original Poster
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May 21, 2016, 9:10 am
#5
Join Date: Oct 2013
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Posts: 5,594
Well, if there's one thing I've learned about CEOs over the years, it's that they love to revive old ideas and claim them as their own.
Honestly, this article worries me. I expect a mix of good news and bad news (perhaps disguised as good news). Business class seats, no frills fares, and who knows what. I would imagine something high-tech, maybe IFE or something (and a price?), and some kind of new partnership, maybe for food or beverages.
Some we'll like and some we won't. Just guessing but it will be interesting to see.
Honestly, this article worries me. I expect a mix of good news and bad news (perhaps disguised as good news). Business class seats, no frills fares, and who knows what. I would imagine something high-tech, maybe IFE or something (and a price?), and some kind of new partnership, maybe for food or beverages.
Some we'll like and some we won't. Just guessing but it will be interesting to see.
May 21, 2016, 9:34 am
#6
Join Date: Feb 2010
Programs: United 1K
Posts: 360
Wish List
- Re-Branding incorporating the U for United.
- Better upgrades GPU/RPU/CPUs for 1Ks
- FA contracts signed.
- Seat-back entertainment for all seats/planes
- [I’m missing a number of things]
Never Gonna Happen Wish List:
- Enhanced Global First that will not be going away.
- Buying 25 747-8s, with an option of 25 more...might as well just make it 50.
- Announcement that United will be suing Smisek for his massive pump-n-dump scheme. (Companies should be able to do this, and if they can, why aren’t they?)
- Re-Branding incorporating the U for United.
- Better upgrades GPU/RPU/CPUs for 1Ks
- FA contracts signed.
- Seat-back entertainment for all seats/planes
- [I’m missing a number of things]
Never Gonna Happen Wish List:
- Enhanced Global First that will not be going away.
- Buying 25 747-8s, with an option of 25 more...might as well just make it 50.
- Announcement that United will be suing Smisek for his massive pump-n-dump scheme. (Companies should be able to do this, and if they can, why aren’t they?)
Last edited by WineCountryUA; May 21, 2016 at 12:30 pm Reason: Using symbols, spaces or other methods to mask vulgarities is not allowed.
May 21, 2016, 9:56 am
#7
Join Date: May 2011
Posts: 5,814
Very unlikely done by June 2nd although they are making progress.
The JNC has completed a week of negotiations in Reston, Virginia.
The week was spent trying to resolve the outstanding core issues in the area of Scheduling. The Company and AFA passed concepts to each other through the two mediators who are working with us now.
Negotiations will resume in Reston on June 1st.
The week was spent trying to resolve the outstanding core issues in the area of Scheduling. The Company and AFA passed concepts to each other through the two mediators who are working with us now.
Negotiations will resume in Reston on June 1st.
May 21, 2016, 10:29 am
#8
Join Date: Nov 2000
Location: San Francisco
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Posts: 2,352
Maybe he will announce Illy coffee again. At this point, I expect an entire year of coffee teasing before I get my first cup!
May 21, 2016, 10:44 am
#9
Join Date: Oct 2015
Location: SFO
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Posts: 396
Really hope rebranding is part of it. Really really hope it's rebranding that involves the tulip.
May 21, 2016, 10:46 am
#10
FlyerTalk Evangelist
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Location: Ewa Beach, Hawaii
Posts: 10,909
I had the Illy coffee in the SFO UC. Definitely did not live up to all the hype spouted in the coffee thread. Yes, better than what was served before, but not a great cup of coffee, in my opinion.
May 21, 2016, 10:46 am
#11
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Posts: 66,851
Moderator Note
The event and potential new seat announcement is already under discussion in http://www.flyertalk.com/forum/unite...ss-layout.html
Let use this thread for the "what else"
WineCountryUA
UA coModerator
http://www.bizjournals.com/chicago/n...a.html?ana=twt
Should be interesting! We know at minimum it should be the new Biz seat, but what else?
Should be interesting! We know at minimum it should be the new Biz seat, but what else?
Let use this thread for the "what else"
WineCountryUA
UA coModerator
May 21, 2016, 11:03 am
#12
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
Perhaps UA could build and move into new headquarters space? 
Yesterday, AA imploded its original DFW HDQ space to make room for construction of yet another new HQ (which will be its third since moving from NYC to DFW in 1978). No, I'm not suggesting that UA implode the Sears Tower. But it's an airline, not a law firm, group of architects or accountants. There's no need for HDQ to be in downtown high-rise space that far away from the airport. Perhaps downtown Rosemont instead.
I hope that Mr Munoz announces some visionary changes that will spur competition between UA, DL and AA to improve passenger experience, and, from UA's perspective, scrub the remnants of the failed previous management from the airline.
Yesterday, AA imploded its original DFW HDQ space to make room for construction of yet another new HQ (which will be its third since moving from NYC to DFW in 1978). No, I'm not suggesting that UA implode the Sears Tower. But it's an airline, not a law firm, group of architects or accountants. There's no need for HDQ to be in downtown high-rise space that far away from the airport. Perhaps downtown Rosemont instead.
I hope that Mr Munoz announces some visionary changes that will spur competition between UA, DL and AA to improve passenger experience, and, from UA's perspective, scrub the remnants of the failed previous management from the airline.
May 21, 2016, 11:18 am
#13
Join Date: Mar 2015
Location: Austin, TX - AUS
Programs: AA Platinum, Hilton, Hyatt, IHG, Marriott
Posts: 1,625
Get ready to hear about Mr Munoz's version of changes you will like
May 21, 2016, 11:55 am
#14
Join Date: Feb 2013
Location: PHL
Programs: NEXUS, UA Club
Posts: 641
Hopefully addressing international catering so it's not the same entrees as 1995 (yes I exaggerate, but just barely!!)
May 21, 2016, 12:03 pm
#15
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Wish List
- Re-Branding incorporating the U for United.
- Better upgrades GPU/RPU/CPUs for 1Ks
- FA contracts signed.
- Seat-back entertainment for all seats/planes
- [I’m missing a number of things]
Never Gonna Happen Wish List:
- Enhanced Global First that will not be going away.
- Buying 25 747-8s, with an option of 25 more...might as well just make it 50.
- Announcement that United will be suing Smisek for his massive pump-n-dump scheme. (Companies should be able to do this, and if they can, why aren’t they?)
- Re-Branding incorporating the U for United.
- Better upgrades GPU/RPU/CPUs for 1Ks
- FA contracts signed.
- Seat-back entertainment for all seats/planes
- [I’m missing a number of things]
Never Gonna Happen Wish List:
- Enhanced Global First that will not be going away.
- Buying 25 747-8s, with an option of 25 more...might as well just make it 50.
- Announcement that United will be suing Smisek for his massive pump-n-dump scheme. (Companies should be able to do this, and if they can, why aren’t they?)
Last edited by WineCountryUA; May 21, 2016 at 12:30 pm Reason: Quote updated to reflect Moderator edit