Apr 17, 2016, 10:54 am
Last edit by: WineCountryUA
Bassinets
A limited number of complimentary bassinets are available for use on international aircraft only. Bassinets are 29 inches long by 11 inches wide (74 cm by 28 cm) and can hold an infant weighing 22 pounds (10 kg) or less. They may not be used during taxi, takeoff or landing, or when the seatbelt sign is illuminated. Bassinets are available for customers traveling international segments in United Polaris® business class on select 757, 767, 777 and 787 aircraft and in United Economy® on 757, 767, 777 and 787 aircraft. Bassinets are not available for customers traveling in United First® or United Business® at this time.
Customers can request a bassinet by calling the United Customer Contact Center at 1-800-UNITED-1 (1-800-864-8331) within the United States or the appropriate Worldwide Contact Center. We will provide accompanying seat assignments for an adult traveling with an infant and up to one travel companion. You can arrange these seat assignments with the United Customer Contact Center or with a United representative at the airport free of charge. Bassinet availability is limited, and these arrangements are not guaranteed, so we recommend requesting a bassinet early for your flight.
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A limited number of complimentary bassinets are available for use on international aircraft only. Bassinets are 29 inches long by 11 inches wide (74 cm by 28 cm) and can hold an infant weighing 22 pounds (10 kg) or less. They may not be used during taxi, takeoff or landing, or when the seatbelt sign is illuminated. Bassinets are available for customers traveling international segments in United Polaris® business class on select 757, 767, 777 and 787 aircraft and in United Economy® on 757, 767, 777 and 787 aircraft. Bassinets are not available for customers traveling in United First® or United Business® at this time.
Customers can request a bassinet by calling the United Customer Contact Center at 1-800-UNITED-1 (1-800-864-8331) within the United States or the appropriate Worldwide Contact Center. We will provide accompanying seat assignments for an adult traveling with an infant and up to one travel companion. You can arrange these seat assignments with the United Customer Contact Center or with a United representative at the airport free of charge. Bassinet availability is limited, and these arrangements are not guaranteed, so we recommend requesting a bassinet early for your flight.
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787-8 20A-L 30A-L 42DEF .... UA does not list any business class bassinets
787-9 (BF 6AB, 6KL, E+ 16ABC, 16DEF, 16JKL, 29DEF)
Polaris config 1A; 1L 20C; 20DEF; 20J 30C; 30DEF; 30J; 44DEF
787-10 1A, 1L 20AB, 20DEF, 20KL 30ABC, 30DEF, 30JKL, 44DEF
777-200 1-2-1 Polaris+PP 9A, 9L 20DEFG 30DEFG, 41DEFG
777-200 2--4-2 (Diamond seats) 40FG or 40DE
767-300 Polaris 1F 16DEF
767-300 HighJ (1?), 21DF 30AB, 30DEF, 30KL
767-400ER (E+ 16DEF, 28DEF)
757-200 16 BF (BF 1AB, E+ 8DEF)
The rest of the fleet does not have bassinets.
[Consolidated] Bassinets on UA flights - access / experiences / questions
Jul 5, 2018, 1:29 pm
#76
Join Date: Oct 2013
Location: WAS/ BOM
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Posts: 1,567
You can bring a car-seat and gate check it if you are going to be in J. If you are in Y or Y+, you can bring the seat on board (provided you have purchased a seat for the baby). Then you can place the car-seat on the seat and go you merry way!
Jul 5, 2018, 2:48 pm
#77
FlyerTalk Evangelist
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Jul 5, 2018, 3:17 pm
#78
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,669
Also on FT in less detail: https://www.flyertalk.com/forum/unit...-w-infant.html
Jul 6, 2018, 8:02 am
#79
Join Date: Nov 2007
Location: Washington DC
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Posts: 1,731
I've done extensive research into this, you can read all the gory details, FA manuals, and firsthand experience on my blog: https://www.dansdeals.com/points-tra...el-aviv-newark
Jul 6, 2018, 8:55 am
#80
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,669
Jul 6, 2018, 9:11 am
#81
Join Date: Jul 2017
Location: Outside of Cleveland Ohio
Programs: UA *G. DL ̶G̶O̶L̶D̶ Member, Hilton/SPG Gold, Hertz PC
Posts: 362
An aircraft operator may have policies, based on safe operating
practices, that establish certain seat locations for passengers who use a CRS
on a specific aircraft. However, prohibiting the use of a CRS (if a ticket has
been purchased), when there are seats on the aircraft in the same class of
service where the CRS could be used safely, is not consistent with the
requirements in parts 121, 125, and 135
The UA 77W's do have a bassinet attachment point in the front of the polaris cabin (9A and 9L I think). I can't speak to other polaris configurations. The older 772's do not have bassinet points in J or F but there are some in the first row of E+ and in E behind the restrooms. My son is just over 1 now and has not fit in a bassinet since he was 6-7 months. IIRC the weight limit was just over 20lbs but he was functionally too long by then to really fit.
Good Luck!!
The FAA guidance is not overly specific but can be helpful.
https://www.faa.gov/documentLibrary/...AC_120-87C.pdf
Jul 6, 2018, 9:14 am
#82
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,669
I don't see any UA policy specifically forbidding car seats in J outside of the FAA guidance. In fact if a seat is purchased then the carrier is supposed to accommodate the child in that class of service. Per the FAA:
An aircraft operator may have policies, based on safe operating
practices, that establish certain seat locations for passengers who use a CRS
on a specific aircraft. However, prohibiting the use of a CRS (if a ticket has
been purchased), when there are seats on the aircraft in the same class of
service where the CRS could be used safely, is not consistent with the
requirements in parts 121, 125, and 135f
An aircraft operator may have policies, based on safe operating
practices, that establish certain seat locations for passengers who use a CRS
on a specific aircraft. However, prohibiting the use of a CRS (if a ticket has
been purchased), when there are seats on the aircraft in the same class of
service where the CRS could be used safely, is not consistent with the
requirements in parts 121, 125, and 135f
I've done extensive research into this, you can read all the gory details, FA manuals, and firsthand experience on my blog: https://www.dansdeals.com/points-tra...el-aviv-newark
Also on FT in less detail: https://www.flyertalk.com/forum/unit...-w-infant.html
Also on FT in less detail: https://www.flyertalk.com/forum/unit...-w-infant.html
Gosh I miss the days of CO Insider reading every thread on the CO board and actually fixing things like this...
Jul 6, 2018, 9:53 am
#83
Join Date: Jul 2017
Location: Outside of Cleveland Ohio
Programs: UA *G. DL ̶G̶O̶L̶D̶ Member, Hilton/SPG Gold, Hertz PC
Posts: 362
I've done extensive research into this, you can read all the gory details, FA manuals, and firsthand experience on my blog: https://www.dansdeals.com/points-tra...el-aviv-newark
Also on FT in less detail: https://www.flyertalk.com/forum/unit...-w-infant.html
Also on FT in less detail: https://www.flyertalk.com/forum/unit...-w-infant.html
It seems to be more that there is a lack of specific policy rather than a ban on them. UA is just leaving it up to the FA/Purser/Captain's discretion which is going to be inconsistent for customers and puts the crew in a tough place where their training falls a little flat.
Jul 6, 2018, 10:23 am
#84
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,669
It seems to be more that there is a lack of specific policy rather than a ban on them. UA is just leaving it up to the FA/Purser/Captain's discretion which is going to be inconsistent for customers and puts the crew in a tough place where their training falls a little flat.
No idea why UA.com doesn't have that info.
Jul 6, 2018, 12:24 pm
#85
Join Date: Apr 2008
Location: RDU
Posts: 5,228
Jul 6, 2018, 12:34 pm
#86
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,669
I literally have no clue why the carseat restriction exists and I don't think anyone at UA does as well. Everyone is dumbfounded and nobody knows how to fix it.
Jul 9, 2018, 10:47 am
#87
Join Date: Jul 2017
Location: Outside of Cleveland Ohio
Programs: UA *G. DL ̶G̶O̶L̶D̶ Member, Hilton/SPG Gold, Hertz PC
Posts: 362
Bassinet points are also available in 8AB and 8KL on the 2-2-2 configured 772 but are NOT available on the other 772 configurations.
Since it's UA it will always depend on if they have actual working Bassinet's on the aircraft (they gave us a floor box in Y on a 764 once because one of the loaded Bassinets was broken).
Hope that helps.
Last edited by WineCountryUA; Jul 9, 2018 at 2:16 pm Reason: repaired quote
Jul 9, 2018, 5:38 pm
#88
Join Date: Apr 2012
Location: BOS
Programs: UA 1K, AA GLD
Posts: 237
many thanks to the contributors in this thread - not much info on bassinets in UA J, this answered most of my questions!
I think that would be great - especially considering that UA's website (at least for the PS 752 with 27J) is blatantly wrong.
Would there be interest in a post detailing bassinet locations by fleet type? I don't mind sharing the details (it's public enough, anyways) but would hate to do it if there was no real need for such a list. As @choatie88 notes, it's quite rare to see one used.
Jul 9, 2018, 7:21 pm
#89
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
I’d echo the suggestions up thread to get a seat for the little one and strap him-her into their normal car seat. Our kiddos learned early on that the car seat is something that - once strapped in - you will stay out for a long time. That’s the best solution for a plane flight.
We did the lap child thing once and never again.
We did the lap child thing once and never again.
Aug 12, 2018, 3:45 pm
#90
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
Friend of mine is going to be traveling with an infant where 17D and 17E are currently being blocked. Row 17 also happens to have the bassinet. How would they go about requesting these seats? Can this be done over the phone or will it have to be done at the airport since they are blocked?
