United.com charging elites for E+??
Sep 12, 2016, 11:51 am
#31
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Join Date: Apr 2013
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UA IT fail, followed by classic "blame the customer" for UA screw-up.
Dec 20, 2016, 9:58 am
#32
Join Date: Dec 2013
Location: Costa Rica
Programs: UA 1K, AA ExecPlat, JB TrueBlue, HH Gld, Marr PLAT, IHG Gold, SPG Plat
Posts: 16
United 1K
I am a UA 1K, have been for a few years. I wast just booking a one way from SJO to STL for the same day and UA is charging me for economy plus and premier access boarding. When did this happen? Of course I did not buy ticket, went ahead and booked on AA, less money and all the perks of Exec Plat.
Dec 20, 2016, 10:22 am
#36
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,388
Sounds like you were "half logged in." The Website remembers your name, but you are NOT logged in. Close your browser, and start over, ensuring you enter your password. You're not alone experiencing this -- it happens a lot and talked about here on FT frequently.
Dec 22, 2016, 5:05 pm
#37
Join Date: Dec 2013
Location: Costa Rica
Programs: UA 1K, AA ExecPlat, JB TrueBlue, HH Gld, Marr PLAT, IHG Gold, SPG Plat
Posts: 16
I thought so too, so I logged out, and logged back in, not a problem, my account was showing, still trying to charge me for E+ seating and Premier Access......so I bought the tkt on AA. I did call the 1K desk and reported the issue, they said they where going to look into it.
Dec 22, 2016, 5:12 pm
#38
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Join Date: Apr 2013
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I thought so too, so I logged out, and logged back in, not a problem, my account was showing, still trying to charge me for E+ seating and Premier Access......so I bought the tkt on AA. I did call the 1K desk and reported the issue, they said they where going to look into it.
Dec 22, 2016, 9:48 pm
#39
Join Date: Jan 2015
Location: Texas
Programs: UA 1K, AA Platinum, Marriott Titanium
Posts: 327
I thought so too, so I logged out, and logged back in, not a problem, my account was showing, still trying to charge me for E+ seating and Premier Access......so I bought the tkt on AA. I did call the 1K desk and reported the issue, they said they where going to look into it.
Dec 23, 2016, 1:45 am
#41
Join Date: Nov 2000
Location: Portland
Programs: UA 1K, AK Gold 75K, etc. etc.
Posts: 1,660
Happened to me. I wrote to MP and they refunded the E+ charges for myself and Mrs. Mikel51. A bit of a hassle, but not really that big a deal. I didn't notice the charge until after purchasing the ticket, but it never occurred to me that they would refuse to refund the mistaken charge.
Dec 23, 2016, 1:20 pm
#42
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Happened to me. I wrote to MP and they refunded the E+ charges for myself and Mrs. Mikel51. A bit of a hassle, but not really that big a deal. I didn't notice the charge until after purchasing the ticket, but it never occurred to me that they would refuse to refund the mistaken charge.
Jan 9, 2017, 3:20 pm
#43
Join Date: May 2016
Location: In btw SJC & SFO
Programs: Marriott Titanium & LTP, Hilton Diamond (Aspire card), Hyatt Globalist, UA Gold (almost free agent)
Posts: 510
I just changed my Friday award itinerary which reroutes me to SFO-SEA (XN fare by UA) and SEA-TPE (Business by BR), when I tried to change better E+ seat from default standard economy seat, United.com requested me to pay $59, I thought it should be free for 1K right?
Jan 9, 2017, 3:26 pm
#44
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Yes, it should be free if the traveler is a 1K. Call if the website does not work.
Jan 9, 2017, 3:31 pm
#45
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
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Log out, close all browser windows, and see if the problem clears.