Apr 7, 2016, 2:59 pm
Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "We’re sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
Aug 31, 2015, 5:12 pm
#151
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Aug 31, 2015, 5:58 pm
#152
Join Date: Feb 2015
Posts: 1,018
Aug 31, 2015, 7:14 pm
#153
Join Date: Feb 2009
Location: Los Angeles, CA
Programs: UA Premier Gold, Starwood Gold, Plat AE, CO PP MC, Marriott Rewards Plat, Virgin Elevate Gold
Posts: 1,416
Possibly already covered, but here goes...
I am trying to book LAX-JAX. I dont care if the connection is via IAH, ORD, EWR, or whereever.
The system is displaying the cheapest fare as originating from SNA/Orange County. If i uncheck all the check boxes and ONLY LEAVE LAX checked, then search again, its still showing SNA as a potential departure city
UNITED - i ONLY WANT TO LEAVE FROM LAX!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am trying to book LAX-JAX. I dont care if the connection is via IAH, ORD, EWR, or whereever.
The system is displaying the cheapest fare as originating from SNA/Orange County. If i uncheck all the check boxes and ONLY LEAVE LAX checked, then search again, its still showing SNA as a potential departure city
UNITED - i ONLY WANT TO LEAVE FROM LAX!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Aug 31, 2015, 8:04 pm
#154
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,428
Aug 31, 2015, 8:39 pm
#155
Join Date: Nov 2008
Programs: UA 1K, Hilton Diamond, Hyatt Gold
Posts: 282
This... Is... AMAZING
Sorry you all hate it but I am a HUGE FAN OF THIS CHANGE! OMG! YES!
First, I freaking HATED TURBO PROP PLANES. Now I can get rid of them while searching!
Second, I HATED the random roulette of finding out if the plane has WiFi / Power Outlets / Direct TV. It takes SO LONG to figure it out because I used to have to search from multiple places for all the details and load so many pages. UGH.
Finally, I HATED having to guess what the heck the results would be with that ridiculous selection "Morning, Afternoon, Evening" which always gave me random results.
This is FANTASTIC. Very very very happy with the new flight search.
First, I freaking HATED TURBO PROP PLANES. Now I can get rid of them while searching!
Second, I HATED the random roulette of finding out if the plane has WiFi / Power Outlets / Direct TV. It takes SO LONG to figure it out because I used to have to search from multiple places for all the details and load so many pages. UGH.
Finally, I HATED having to guess what the heck the results would be with that ridiculous selection "Morning, Afternoon, Evening" which always gave me random results.
This is FANTASTIC. Very very very happy with the new flight search.
Aug 31, 2015, 8:43 pm
#156
Join Date: Nov 2008
Programs: UA 1K, Hilton Diamond, Hyatt Gold
Posts: 282
Although I did just get this... LOL. They really have opened up the 737, huh? (This was supposed to be an economy seat selection screen):
Aug 31, 2015, 8:50 pm
#157
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,428
It was sorted by price from top to bottom, and if price were the same, then length of journey (two connection short travel time would be above long single connection).
And if partner airlines were involved, they would show up under a bold line instead of the regular line.
Aug 31, 2015, 9:18 pm
#158
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Sites keep switching back and forth for me. Last night I had the new site, with no option to use old site. Today it's back to the old.
IMO there are still too many bugs to be forcing the new site on customers.
IMO there are still too many bugs to be forcing the new site on customers.
Aug 31, 2015, 10:20 pm
#159
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
Way, way, way too many bugs! It's a total {mess} in my experience with the new site so far.
Last edited by WineCountryUA; Aug 31, 2015 at 10:22 pm Reason: Using symbols, spaces or other methods to mask vulgarities is not allowed. http://www.flyertalk.com/help/rules.php#offensive
Aug 31, 2015, 10:50 pm
#160
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Location: where lions are led by donkeys...
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I have not had the misfortune to see what you guys have been seeing, but, crikey, this is basic kiddy stuff that they don't seem to be able to get right. Is it out to tender to the cheapest country this week ?
Sep 1, 2015, 1:32 am
#161
Join Date: Oct 2006
Location: Chicago, IL USA
Programs: UA 1k, Hertz Pres, Avis Pres, Marriott Platinum
Posts: 244
This originally was a post stating it was hard to find how many miles a flight would be on the new site. Then I realized that it doesn't show the mileage when looking at award tickets. This is annoying as many times I might look at connecting flights to see what has saver availability before looking at pricing 
Sep 1, 2015, 6:23 am
#162
Join Date: Jan 2005
Location: IAD...and loving it?!
Programs: UA Platinum (1MM Gold), HH Diamond, Marriott Gold
Posts: 858
slight changes noted today...
First, my future reservations counter is correct again after several weeks of reporting more future trips than I have (as noted by others earlier...and not corrected by deleting past itineraries).
Second, there is now a floating notice on award search pages describing the fact that it now displays economy saver and standard awards in the same column. I'm never searching for economy awards so the change is a wash with me. What I think is a nice idea is the floating notice explaining the change. As they continue to refine the site, explaining consequential changes this way could be useful.
BTW, the ability to save searches on the new site outweighs the shortcomings for me.
Second, there is now a floating notice on award search pages describing the fact that it now displays economy saver and standard awards in the same column. I'm never searching for economy awards so the change is a wash with me. What I think is a nice idea is the floating notice explaining the change. As they continue to refine the site, explaining consequential changes this way could be useful.
BTW, the ability to save searches on the new site outweighs the shortcomings for me.
Sep 1, 2015, 6:49 am
#163
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Sep 1, 2015, 7:14 am
#164
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When doing a multi-city search, if you go to Edit Search, it loses all the multi-city stuff and makes it a straight RT and you have to start over.
This is such a basic item, it's indicative of how poorly run United Continental IT is. That should have been part of their testing on the Edit Search feature -- change the whole search on an Edit? Ridiculous!
This is such a basic item, it's indicative of how poorly run United Continental IT is. That should have been part of their testing on the Edit Search feature -- change the whole search on an Edit? Ridiculous!
Sep 1, 2015, 7:18 am
#165
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
Sure, it's fun to unleash venom on UA and claim that building a state-of-the-art global ecommerce site is "basic kiddy stuff."
But you can rest assured that they have very specific usage and revenue goals for the new site. If they were to start missing them by wide margins, they'd roll back to the old site while they fix things. There's no way a public company is going to let its earnings be materially impacted by a website update.Based on the fact that more customers are seeing the new UI, not fewer, we can infer that the team is meeting its goals.