1K skipped for CPU
Mar 25, 2016, 6:34 pm
#1
Original Poster
Join Date: Nov 2014
Posts: 57
1K skipped for CPU
Sent to 1K voice:
I flew UA1948 today IAH-PHX. I was #2 on the upgrade list with 7 seats open in First according to the United App just before boarding. When the gate agent processed the upgrade list, upgrading 7 people to First, they skipped over my name on the upgrade list including the gentleman who was #1, a 1K on a Y fare, who was livid.
One of the gentleman who was upgraded told me he was Silver. I asked the lead gate agent [name redacted] and he stated the fact I didn't get upgraded was due to an IT glitch but he was apologetic about it and said there was nothing he could do.
I flew UA1948 today IAH-PHX. I was #2 on the upgrade list with 7 seats open in First according to the United App just before boarding. When the gate agent processed the upgrade list, upgrading 7 people to First, they skipped over my name on the upgrade list including the gentleman who was #1, a 1K on a Y fare, who was livid.
One of the gentleman who was upgraded told me he was Silver. I asked the lead gate agent [name redacted] and he stated the fact I didn't get upgraded was due to an IT glitch but he was apologetic about it and said there was nothing he could do.
Mar 25, 2016, 7:22 pm
#4
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That does not sound correct. Perhaps fastair can comment, but I believe they can process manually at the gate.
Mar 25, 2016, 7:41 pm
#5
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
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Mar 25, 2016, 8:35 pm
#6
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They absolutely *can* correct this. They downgrade the last two who incorrectly got upgraded and they fix the situation.
Now whether the two who got downgraded are due downgrade compensation is a separate issue. But you were due the upgrade and you should have some miles thrown your way for your troubles.
Sorry you didn't get the upgrade.
-RM
Now whether the two who got downgraded are due downgrade compensation is a separate issue. But you were due the upgrade and you should have some miles thrown your way for your troubles.
Sorry you didn't get the upgrade.
-RM
Mar 25, 2016, 9:25 pm
#7
Join Date: May 2011
Posts: 5,814
They absolutely *can* correct this. They downgrade the last two who incorrectly got upgraded and they fix the situation.
Now whether the two who got downgraded are due downgrade compensation is a separate issue. But you were due the upgrade and you should have some miles thrown your way for your troubles.
Sorry you didn't get the upgrade.
-RM
Now whether the two who got downgraded are due downgrade compensation is a separate issue. But you were due the upgrade and you should have some miles thrown your way for your troubles.
Sorry you didn't get the upgrade.
-RM
Mar 25, 2016, 9:40 pm
#9
Original Poster
Join Date: Nov 2014
Posts: 57
I took a look at the GA's screen and they were using a GUI, not the regular SHARES, which I assume is AERO.
Mar 25, 2016, 9:49 pm
#10
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
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Mar 25, 2016, 11:04 pm
#11
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1. Call up the last two upgrades and apologize and tell them what happened;
2. Write on the BPs of the two downgrades their new seat assignments. Surely the computer could at least tell the agent what seats were available in E+ or E-.
3. Call up the two 1Ks who got skipped over and manually write on their BP what the new seat assignment up front is for each of them. Or, at a bare minimum, tell them two seats are open up front and to grab one of the two remaining seats.
-RM
Mar 25, 2016, 11:36 pm
#12
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I hope the OP will be calling this one into 1KVoice asap with all pertinent details including the un-redacted agent's name.
Mar 26, 2016, 6:46 am
#13
Join Date: May 2012
Location: ORF, RIC
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Posts: 6,958
Did the agent say "there was nothing he could do?" The OP should reply with "where is flyer friendly?" 
I doubt that 1KVoice will care much about the complaint about the missed upgrade. OP should complain about the professionalism of the agent, instead.
Good luck.
I doubt that 1KVoice will care much about the complaint about the missed upgrade. OP should complain about the professionalism of the agent, instead.
Good luck.
Mar 26, 2016, 8:22 am
#15
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OP's post began with the heading "sent to 1K voice"
They may give some compensation. I got miles when I complained about GAs not processing upgrades from J to F at ORD (I died at #1 on the waitlist).
system wide?
They may give some compensation. I got miles when I complained about GAs not processing upgrades from J to F at ORD (I died at #1 on the waitlist).
system wide?