UA initiates Account Security Update (Security Q&A authentication added 2016)
#556
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Strangely that has not happened for me (on my laptop at least).
#557
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#558
FlyerTalk Evangelist
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#560
Join Date: May 2010
Location: TPA
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Posts: 2,201
Was asked my security questions when booking with an agent over the phone. Even after their system had correctly recognized my phone number.
It's like when the TSA asks me where I'm going as they review my boarding pass.
It's like when the TSA asks me where I'm going as they review my boarding pass.
#561
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#562
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
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Hm, never been asked for my destination by TSA, but have been asked for my secret answers.
Agent probably wan't aware that your phone # was recognized.
Agent probably wan't aware that your phone # was recognized.
#563
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#565
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#566
Moderator: United Airlines
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#567
Join Date: May 2010
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#568
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The agent only has what you provide for answers and only knows if that information is correct once it is entered into the computer. I'm not sure that I really care that an agent somewhere can know that my favourite movie type is "Bad". Agents have always had access t private/personal information.
#569
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#570
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Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike...
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No - but when I call UA and ask to use miles or something else in my account I hand out the authentication information that they request. I'm happy to do that so they don't allow just anyone to access my account in that manner. That was the context in which I made the comment you quted.