Aug 14, 2017, 6:18 pm
Last edit by: WineCountryUA
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More info
Your United Signature Service concierge will:
Your United Signature Service concierge will:
Arrival service
Your United Signature Service concierge will:
related: Private Suite @ LAX for UA
Seamless travel, defined. Depart effortlessly. Arrive stylishly.
United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.
A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.
Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.
A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.
Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
VIP Meet & Assist
Departure serviceYour United Signature Service concierge will:
- Meet you curbside or at a designated point of arrival
- Monitor your flight
- Assist with priority check-in
- Expedite security screening through the Premier Access® lane (where available).
- Arrange United Club access (United Club access is not available outside of USA)
- Guide you to your departure gate
- Coordinate special requests
- Help you rebook or reschedule travel if your flight is delayed or canceled
- Provide language assistance (if requested at the time of booking)
Your United Signature Service concierge will:
- Monitor your flight
- Meet you at the jet bridge (or at another designated point)
- Assist with terminal transfers
- Arrange United Club access (United Club access is not available outside of USA)
- Guide you to your departure gate
- Coordinate special requests
- Help you rebook or reschedule travel if your flight is delayed or canceled
- Provide language assistance (if requested at the time of booking)
Arrival service
Your United Signature Service concierge will:
- Monitor your flight
- Meet you at the jet bridge (or at another designated point)
- Arrange United Club access (United Club access is not available outside of USA)
- Assist you with baggage claim
- Coordinate with prearranged transportation (optional)
- Guide you to your preferred mode of transportation
- Provide language assistance (if requested at the time of booking)
related: Private Suite @ LAX for UA
Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]
Jun 8, 2019, 8:36 pm
#122
Join Date: Dec 2009
Programs: SPG Plat
Posts: 459
There is Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences] -- not having tried either, don't know how they compare
As usual UA is being super opaque on benefits and costs..
Feb 12, 2020, 6:37 pm
#123
Suspended
Join Date: May 2019
Location: Chicago
Programs: ,united 1k, AA EXP, HH Diamond,BA gold, Hyatt globalist
Posts: 974
no it doesn’t provide access to the GS checkin.
Jun 10, 2021, 10:36 am
#125
Join Date: Oct 2018
Programs: United 1k, HH Diamond, Bonvoy Ambassador and LT-Gold
Posts: 1,659
Escort help thru ORD?
My mom, who is a little on the elderly side - but still capable - is flying thru ORD tomorrow evening with her 2 youngest grandchildren (8 and 10 yrs). They all have lots of travel experience over the years - but ORD is, well ORD (and not newark or houston) - and while I am not sure which gates they are connecting thru, I was wondering if there are reasonable options to help or an escort (she does not need a wheelchair and she would clearly refuse it) to help get from one to the other during their 75 min layover.....
-m
-m
Jun 10, 2021, 10:51 am
#126
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,849
United Signature Service seems to be still available -- was able to get it to generate a quote ($250 for arriving at ORD 1 adult, 2 kids)
Jun 10, 2021, 12:13 pm
#127
Join Date: Oct 2018
Programs: United 1k, HH Diamond, Bonvoy Ambassador and LT-Gold
Posts: 1,659
thanks - while I can see some value in this for specific situations - like some of those listed,
I have a hard time justifying the $400 (which was the quote I was given for 1 adult and 2 children) to make sure my mom was escorted from 1 domestic flight to the next in Chicago..... many of the other features that give this some value, which is a relative term, are not needed........ hmmm
-m
I have a hard time justifying the $400 (which was the quote I was given for 1 adult and 2 children) to make sure my mom was escorted from 1 domestic flight to the next in Chicago..... many of the other features that give this some value, which is a relative term, are not needed........ hmmm
-m
Jun 10, 2021, 12:17 pm
#128
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
For whatever it's worth, I personally find EWR and IAH take more concentration to navigate than ORD. The concourse lettering system works pretty well at ORD. The gate numbers at EWR are arbitrarily distributed across the C1,2,3 piers, while at IAH the C concourse is just kind of all over the place (e.g., the C40s seem really like they should be E something or maybe instead F as a new letter).
Anyway, all of that is to say I think traversing ORD in 75min is fine, although I admittedly have never been a grandparent shepherding two grandchildren.
Anyway, all of that is to say I think traversing ORD in 75min is fine, although I admittedly have never been a grandparent shepherding two grandchildren.
Jun 10, 2021, 12:59 pm
#129
Join Date: Sep 2014
Posts: 2,531
While ORD T5->T1 international arrivals might be one of the most annoying/confusing among United hubs, I think T1 domestic connections are some of the easiest of any major airport.
Hardest part will be keeping the grandkids from wanting to go back and forth in the mesmerizing B<->C tunnel.
Hardest part will be keeping the grandkids from wanting to go back and forth in the mesmerizing B<->C tunnel.
Jun 10, 2021, 8:33 pm
#130
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
While ORD T5->T1 international arrivals might be one of the most annoying/confusing among United hubs, I think T1 domestic connections are some of the easiest of any major airport.
Hardest part will be keeping the grandkids from wanting to go back and forth in the mesmerizing B<->C tunnel.
Hardest part will be keeping the grandkids from wanting to go back and forth in the mesmerizing B<->C tunnel.
Jun 28, 2021, 11:12 pm
#131
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
57 minute ORD connection. Arrival mainline. departure along F…
…. With 22 month twins. Three adults (dads and nanny).
Is there a service i can arrange to ease our transfer?
Is there a service i can arrange to ease our transfer?
Last edited by WineCountryUA; Jun 28, 2021 at 11:15 pm Reason: moved to subject thread
Jun 28, 2021, 11:16 pm
#132
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,849
Not cheap, see wiki for links and pricing quote
Not sure adding another adult will make things that much easier.
What would you be looking for in assistance?
Not sure adding another adult will make things that much easier.
What would you be looking for in assistance?
Last edited by WineCountryUA; Jun 28, 2021 at 11:22 pm Reason: question
Aug 16, 2021, 12:51 pm
#133
Join Date: Jun 2004
Programs: BD, DL, UA, AA, Marriott, SPG
Posts: 1,131
Any recent experiences with this at EWR? A friend's 18 year old daughter is flying to the US for the time. She will have a domestic connection after her international flight into EWR. She's in business and will have a lot of luggage and since it's the first time she will be flying alone she wants someone to hold her hand. She got a quote of US $ 250 which she is willing to pay.
Any other companies that provide meet and greet services at EWR for international to domestic connections?
Thanks!
Any other companies that provide meet and greet services at EWR for international to domestic connections?
Thanks!
Sep 8, 2021, 1:56 am
#134
Join Date: Jun 2011
Location: AL
Programs: All of the Above
Posts: 1,374
Any recent experiences with this in ORD considering the ATS is down? Have a tight 1.25hr I to D connection and curious if this service could help us make the connection.
Last edited by DavidAL; Sep 8, 2021 at 5:13 am