Aug 14, 2017, 6:18 pm
Last edit by: WineCountryUA
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More info
Your United Signature Service concierge will:
Your United Signature Service concierge will:
Arrival service
Your United Signature Service concierge will:
related: Private Suite @ LAX for UA
Seamless travel, defined. Depart effortlessly. Arrive stylishly.
United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.
A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.
Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.
A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.
Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
VIP Meet & Assist
Departure serviceYour United Signature Service concierge will:
- Meet you curbside or at a designated point of arrival
- Monitor your flight
- Assist with priority check-in
- Expedite security screening through the Premier Access® lane (where available).
- Arrange United Club access (United Club access is not available outside of USA)
- Guide you to your departure gate
- Coordinate special requests
- Help you rebook or reschedule travel if your flight is delayed or canceled
- Provide language assistance (if requested at the time of booking)
Your United Signature Service concierge will:
- Monitor your flight
- Meet you at the jet bridge (or at another designated point)
- Assist with terminal transfers
- Arrange United Club access (United Club access is not available outside of USA)
- Guide you to your departure gate
- Coordinate special requests
- Help you rebook or reschedule travel if your flight is delayed or canceled
- Provide language assistance (if requested at the time of booking)
Arrival service
Your United Signature Service concierge will:
- Monitor your flight
- Meet you at the jet bridge (or at another designated point)
- Arrange United Club access (United Club access is not available outside of USA)
- Assist you with baggage claim
- Coordinate with prearranged transportation (optional)
- Guide you to your preferred mode of transportation
- Provide language assistance (if requested at the time of booking)
related: Private Suite @ LAX for UA
Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]
Aug 15, 2017, 1:52 pm
#106
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
Posts: 1,546
The last time she flew here she had an irrational fear her gate would change and she'd be left behind. Neither my spouse nor myself could get down to her hometown to fly up with her, so we did what we could, and we were lucky: all went well. But this service might have proven a cost-effective method of eliminating that risk and stress entirely.
Would she have made it alone? Almost certainly yes, but it was worth the money to have her travel be stress free and zero risk. (Especially if she had missed the connection, the person would then have made sure she got to the right place to get rebooked etc.) I'll do it for her again in a heartbeat. If nothing else she (and I) was stress free and she felt super special.
But, I'll do almost anything to avoid valet parking charges while others pay them without thinking. :-) Everyone values different things and in different amounts.
Oct 17, 2017, 3:24 pm
#108
Join Date: Apr 2002
Location: Reno NV/San Francisco, CA, USA
Posts: 1,168
United Signature Services? - - - a la carte GS benefits for a fee?
Got an email today regarding my short trip to Seattle in a few weeks... Sounds like an a la carte service for meet and greet... Check in and connection assistance.. Club access and priority check in and security... Guess there's really no need to maintain status these days..
http://united.globalairportconcierge.com/index.php/services
http://united.globalairportconcierge.com/index.php/services
Last edited by SFnFlaGuy; Oct 17, 2017 at 3:49 pm Reason: Title change
Oct 17, 2017, 3:34 pm
#109
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
Got an email today regarding my short trip to Seattle in a few weeks... Sounds like an a la carte service for meet and greet... Check in and connection assistance.. Club access and priority check in and security... Guess there's really no need to maintain status these days..
http://united.globalairportconcierge...x.php/services
http://united.globalairportconcierge...x.php/services
Without filling in the application not sure of the cost I would think it would increase the lower the ticket class
Jan 9, 2018, 6:27 am
#110
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Anyone use UA Signature Service?
Wondering if anyone actually uses this? Isn't most of the services available to Global Services already?
Curious what were the circumstances that you felt you needed this and where it added value to your trip?
United - Home
Curious what were the circumstances that you felt you needed this and where it added value to your trip?
United - Home
Jan 9, 2018, 8:22 am
#111
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
I'd say this is mostly for those who aren't as well versed in the airport lifestyle as GS members are (and probably most premier members).
My parents, for one, would be ideal candidates for this. While they navigate airports ok right now, I can see a time where this kind of service could provide me a piece of mind when they travel. I've already tried to make myself available whenever they're flying to walk them through check-in, security, to the club/gate, ensure they get on the flight, as well as be 'inside the same airport as them' in case of IRROPs so that I can speak 'airline lingo' to the agent.
If I can't be there, it would provide immense piece of mind to book a service to ensure someone else is.
My parents, for one, would be ideal candidates for this. While they navigate airports ok right now, I can see a time where this kind of service could provide me a piece of mind when they travel. I've already tried to make myself available whenever they're flying to walk them through check-in, security, to the club/gate, ensure they get on the flight, as well as be 'inside the same airport as them' in case of IRROPs so that I can speak 'airline lingo' to the agent.
If I can't be there, it would provide immense piece of mind to book a service to ensure someone else is.
Jan 9, 2018, 3:35 pm
#113
Join Date: Oct 2013
Posts: 150
I have had a family member and a friend use it and both enjoyed it. It's especially helpful if you have a young child or older person in the group (or anyone else who needs a little more attention. It's not cheap but if you have the money and someone who can benefit from the service, it's worth it.
Jan 10, 2018, 9:24 am
#114
Join Date: Mar 2004
Location: NYC
Programs: UA GS, Amex Centurion, UA 1MM
Posts: 555
My wife used it at EWR when she was flying solo with my newborn from TLV. It was very helpful getting help through customs, help with all the equipment, etc...she thought it was well worth the $$. The direct transfer to the car too was great. Made a hard situation a little more tolerable.
Jan 11, 2018, 2:34 pm
#115
Join Date: Aug 2011
Programs: United Plat, SPG Plat, Hilton Gold, IHG Club, Hyatt Discoverist, Hertz President, Avis President
Posts: 64
Also used for wife
Wondering if anyone actually uses this? Isn't most of the services available to Global Services already?
Curious what were the circumstances that you felt you needed this and where it added value to your trip?
United - Home
Curious what were the circumstances that you felt you needed this and where it added value to your trip?
United - Home
Jan 11, 2018, 3:18 pm
#116
Join Date: Aug 2017
Posts: 215
I have also used this for my wife. EWR or any airport where there is a terminal change is one case I have booked it. To be honest, I have trouble finding where the bus is to terminal A and I’m sure more then one person has gotten off at the wrong terminal. Also, wife doesn’t have United Club since spouses are now full $500 so Club access is an added bonus. Never used it for myself or if we are traveling together.
Mar 5, 2018, 1:01 pm
#117
Join Date: Dec 2002
Location: SAN
Programs: UA-1K, AA-Gold, HH-Gold, MR - Gold, HY-Explorist
Posts: 222
I just got an email today advertising this service. Out of curiousity, has anyone ever taken the helicopter transfer from Manhattan? What would the cost of something like that be? Considering how long it takes it to get over to EWR at the end of the day, I could see that being tempting for the right price.
Mar 5, 2018, 10:49 pm
#118
Join Date: Feb 2009
Location: LAX
Programs: AA EXP.
Posts: 1,325
I just got an email today advertising this service. Out of curiousity, has anyone ever taken the helicopter transfer from Manhattan? What would the cost of something like that be? Considering how long it takes it to get over to EWR at the end of the day, I could see that being tempting for the right price.
Mar 6, 2018, 6:58 am
#119
Join Date: Sep 2006
Location: Princeton, NJ; Lviv Ukraine
Programs: UA 3.6MM, AF/KL Lifetime Plat, BA Gold, AA 1MM, IC Spire RA, Kimpton IC, Marriott Plat, et alia
Posts: 2,732
I just got the solicitation from United. Mentions the helicopter option.
Anyone know the price?
I used a similar service regularly about 30 years ago ... was very cool.
I see Blade does scheduled flights for $195 and up ... and charter for $695+
New York Helicopter seems significantly higher.
Gotham Air seems out of business.
Anyone know the price?
I used a similar service regularly about 30 years ago ... was very cool.
I see Blade does scheduled flights for $195 and up ... and charter for $695+
New York Helicopter seems significantly higher.
Gotham Air seems out of business.
Mar 13, 2018, 1:53 am
#120
Join Date: Jun 2016
Location: MFE
Programs: United 1K; Marriott Bonvoy Gold, Hilton Honors Silver
Posts: 83
Does Signature Service check you in through the GS area? Or the Premier Access (1K, Polaris, Plat, Gold, Silver) area? I ask because AA Five Star has Flagship First Check-In (where available). It would definitely be an added perk if UA does it through the GS area.
Last edited by crfgon; Mar 13, 2018 at 1:54 am Reason: Wanted to add more context.
