Aug 14, 2017, 6:18 pm
Last edit by: WineCountryUA
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More info
Your United Signature Service concierge will:
Your United Signature Service concierge will:
Arrival service
Your United Signature Service concierge will:
related: Private Suite @ LAX for UA
Seamless travel, defined. Depart effortlessly. Arrive stylishly.
United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.
A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.
Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.
A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.
Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
VIP Meet & Assist
Departure serviceYour United Signature Service concierge will:
- Meet you curbside or at a designated point of arrival
- Monitor your flight
- Assist with priority check-in
- Expedite security screening through the Premier Access® lane (where available).
- Arrange United Club access (United Club access is not available outside of USA)
- Guide you to your departure gate
- Coordinate special requests
- Help you rebook or reschedule travel if your flight is delayed or canceled
- Provide language assistance (if requested at the time of booking)
Your United Signature Service concierge will:
- Monitor your flight
- Meet you at the jet bridge (or at another designated point)
- Assist with terminal transfers
- Arrange United Club access (United Club access is not available outside of USA)
- Guide you to your departure gate
- Coordinate special requests
- Help you rebook or reschedule travel if your flight is delayed or canceled
- Provide language assistance (if requested at the time of booking)
Arrival service
Your United Signature Service concierge will:
- Monitor your flight
- Meet you at the jet bridge (or at another designated point)
- Arrange United Club access (United Club access is not available outside of USA)
- Assist you with baggage claim
- Coordinate with prearranged transportation (optional)
- Guide you to your preferred mode of transportation
- Provide language assistance (if requested at the time of booking)
related: Private Suite @ LAX for UA
Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]
Apr 26, 2016, 6:44 am
#76
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
And when the line at EWR is over an hour long does this service bypass that? It says "premier access" but that means nothing. The PA lines can be an hour as well. After 24 years as a 1K this is the first year I have not taken 1 single UA flight. I have better things to do then stand on lines longer then any other, anywhere. I thought UA had fixed this but from what I hear, it's still a mess at EWR
Apr 26, 2016, 10:09 am
#77
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
And when the line at EWR is over an hour long does this service bypass that? It says "premier access" but that means nothing. The PA lines can be an hour as well. After 24 years as a 1K this is the first year I have not taken 1 single UA flight. I have better things to do then stand on lines longer then any other, anywhere. I thought UA had fixed this but from what I hear, it's still a mess at EWR
Apr 28, 2016, 1:57 am
#78
Join Date: Jan 2013
Location: LA
Posts: 1,281
And when the line at EWR is over an hour long does this service bypass that? It says "premier access" but that means nothing. The PA lines can be an hour as well. After 24 years as a 1K this is the first year I have not taken 1 single UA flight. I have better things to do then stand on lines longer then any other, anywhere. I thought UA had fixed this but from what I hear, it's still a mess at EWR
Apr 29, 2016, 10:47 pm
#79
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
True, but from what I've read nothing is worse right now then EWR
Apr 30, 2016, 6:30 pm
#80
Join Date: Apr 2005
Location: ORD
Programs: AA, UA Plat, HH Gold, Marriott Amb
Posts: 418
Apr 30, 2016, 8:53 pm
#81
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,448
General security can be a mess, but wait times for Premier and Pre are measurably better than the late 2015 nadir, IME.
May 1, 2016, 7:24 am
#82
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
EWR is much improved lately. Much improved. I have traveled frequently in 2016 on peak days/peak times and since March or so, things are dramatically better.
General security can be a mess, but wait times for Premier and Pre are measurably better than the late 2015 nadir, IME.
General security can be a mess, but wait times for Premier and Pre are measurably better than the late 2015 nadir, IME.
May 1, 2016, 9:47 am
#83
Join Date: Apr 2005
Location: ORD
Programs: AA, UA Plat, HH Gold, Marriott Amb
Posts: 418
I got off the AirTrain at C-2 last Tuesday. I didn't look to closely, but the Premier line at that location looked reasonable. None of the "lines down the stairs" that were reported in Feb and March.
Jun 21, 2016, 9:02 pm
#84
Join Date: Feb 2009
Location: LAX
Programs: AA EXP.
Posts: 1,325
Helllo! Can anyone confirm if they will help with bags and help clear the immigration line quicker in ORD.
edit* nvm i just called them and they said they wont meet by the airplane for an international connection. they will meet after immigration. what bs is that!
edit* nvm i just called them and they said they wont meet by the airplane for an international connection. they will meet after immigration. what bs is that!
Last edited by Amil; Jun 21, 2016 at 9:22 pm
Sep 14, 2016, 1:29 pm
#85
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
Just saw this email for promotion at IAH.
Does anybody feel this is kind of the GSM (I called it Global Service Monetization) at least on the ground service?
Other than IRROPs handling, First class lounge, I don't know how different that is to what GS gets when they travel regularly. Heck, even GS may not get that much of ground service when they travel.
Does anybody feel this is kind of the GSM (I called it Global Service Monetization) at least on the ground service?
Other than IRROPs handling, First class lounge, I don't know how different that is to what GS gets when they travel regularly. Heck, even GS may not get that much of ground service when they travel.
Sep 14, 2016, 1:45 pm
#86
Suspended
Join Date: Feb 2015
Location: The electrified part of North Carolina
Programs: UA GM, AA GM, DL GM
Posts: 4,157
United Signature Service
I received this via email today:
Edit: Wrong forum... I have requested to move it to the UA forum.
Save 15% on United Signature Service for your Chicago O'Hare flight
United Signature Service is a new, one-on-one service that will give you a superior airport experience, from curbside to jetway.
[...]
We’ll meet, greet and escort you every step of the way.
We’ll help with bags and monitor your flight status while you relax in a United Club location.
We’ll meet your every need, from shopping to translation.
[...]
New United Signature Service is provided by our partner Global Airport Concierge and is available for departures, arrivals or connections at New York/Newark, Chicago O’Hare, San Francisco and now Houston Intercontinental.* Try it with your next flight and see how effortless travel can be.
[...]
Receive 15% off your United Signature Service reservation with promo code USSIAH [valid until September 30th]
http://united.globalairportconcierge...x.php/services
United Signature Service is a new, one-on-one service that will give you a superior airport experience, from curbside to jetway.
[...]
We’ll meet, greet and escort you every step of the way.
We’ll help with bags and monitor your flight status while you relax in a United Club location.
We’ll meet your every need, from shopping to translation.
[...]
New United Signature Service is provided by our partner Global Airport Concierge and is available for departures, arrivals or connections at New York/Newark, Chicago O’Hare, San Francisco and now Houston Intercontinental.* Try it with your next flight and see how effortless travel can be.
[...]
Receive 15% off your United Signature Service reservation with promo code USSIAH [valid until September 30th]
http://united.globalairportconcierge...x.php/services
Sep 14, 2016, 2:13 pm
#87
Join Date: Apr 2012
Location: SAN
Posts: 101
UA Signature Service
Got an email offer for a 15% off for my upcoming flight. Never heard of this before, tried test booking and was quoted $250 for connection service (before discount).
Looks like this service is available only at ORD, IAH, EWR, SFO.
Looks like this service is available only at ORD, IAH, EWR, SFO.
Sep 14, 2016, 2:18 pm
#88
Join Date: Nov 2007
Location: Washington DC
Programs: Former 1k, Lifetime UA Gold, Starwood Gold; Avis Preferred; Hertz Gold
Posts: 1,731
Saw the same email as well. I think this was announced awhile back. I'm not sure why anyone would pay for this.
Sep 14, 2016, 2:26 pm
#89
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
Sep 14, 2016, 2:28 pm
#90
Join Date: Apr 2014
Programs: MileagePlus and a bunch of hotel programs
Posts: 112
I received the same email. The only reason I could come up with for myself was if I had (for example) an elderly family member who had to travel alone. Then it might be worth the money for my peace of mind to ensure he/she had assistance in navigating the travel process.