Complimentary Food & Beverage for GS & 1K Members when Seated in Economy (Archive}
Oct 17, 2017, 12:24 pm
#886
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,614
In the beginning, my experience was either "FA did not know this" or "FA did it with enthusiasm proactively based on their manifest on who the GS/1K are". Now, no one actively offers and no one refuses either when I ask for something.
It is just crazy that they can't even get such a simple thing consistent for their most loyal customers. What's wrong with this company?
It is just crazy that they can't even get such a simple thing consistent for their most loyal customers. What's wrong with this company?
I am now a bit more proactive and just hand them my ticket with 1K on it and they then wave any fees. On AS even with my status match the FAs ALWAYS come to your seat, great you, thank you for your continued service, and acknowledge your status level. I don't know, it is kind of nice, others may not care.
Oct 17, 2017, 12:26 pm
#887
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,992
All of the flights that I have been on in the last month have had neither the pretzel dog or the protein plate loaded-I asked when I boarded because I've been wanting to try it.
Last edited by zombietooth; Oct 17, 2017 at 6:24 pm
Oct 17, 2017, 12:56 pm
#888
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,154
I love when the FC meal is something I would at least entertain the thought of eating though...
Oct 17, 2017, 1:47 pm
#889
Join Date: Aug 2014
Location: 42.1% in PDX , 49.9% in PVG & 8% in the air somewhere
Programs: Marriott Ambassador Elite, UA 1K, AS MVP GLD 75K, DL Pt
Posts: 1,086
+1
I am now a bit more proactive and just hand them my ticket with 1K on it and they then wave any fees. On AS even with my status match the FAs ALWAYS come to your seat, great you, thank you for your continued service, and acknowledge your status level. I don't know, it is kind of nice, others may not care.
I am now a bit more proactive and just hand them my ticket with 1K on it and they then wave any fees. On AS even with my status match the FAs ALWAYS come to your seat, great you, thank you for your continued service, and acknowledge your status level. I don't know, it is kind of nice, others may not care.
Even on domestic first the attidude difference is remarkable, go figure for a service oriented company. Or is UA management and FA think they are competing in the transportation business
Oct 17, 2017, 3:49 pm
#890
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
In the beginning, my experience was either "FA did not know this" or "FA did it with enthusiasm proactively based on their manifest on who the GS/1K are". Now, no one actively offers and no one refuses either when I ask for something.
It is just crazy that they can't even get such a simple thing consistent for their most loyal customers. What's wrong with this company?
It is just crazy that they can't even get such a simple thing consistent for their most loyal customers. What's wrong with this company?
Oct 17, 2017, 4:11 pm
#891
Join Date: Sep 2007
Location: SFO
Programs: United, AA,
Posts: 13
Hi everyone,
Beginning today, January 20, 2016, we will be offering Premier 1K and Global Services members 1 complimentary beverage and 1 complimentary Choice Menu food item when seated in United Economy for all UA/UAX flights within North America (all 50-state U.S. flights, Canada, Caribbean, Mexico and Central America).
As many of you noted back in October 2015, we began offering 1 complimentary drink to our Global Services and Premier 1K members seated in Economy, and this is an expansion of that program to recognize and show appreciation for your business. We are communicating these changes to our internal teams now and an email communication with more details will also be sent to eligible members in the coming days. Before ordering, let your flight attendant know that you are a Global Services or Premier 1K member and show your digital MileagePlus membership card, Premier membership card, or boarding pass.
As always, we appreciate your feedback.
Thank you,
-UA Insider
Beginning today, January 20, 2016, we will be offering Premier 1K and Global Services members 1 complimentary beverage and 1 complimentary Choice Menu food item when seated in United Economy for all UA/UAX flights within North America (all 50-state U.S. flights, Canada, Caribbean, Mexico and Central America).
As many of you noted back in October 2015, we began offering 1 complimentary drink to our Global Services and Premier 1K members seated in Economy, and this is an expansion of that program to recognize and show appreciation for your business. We are communicating these changes to our internal teams now and an email communication with more details will also be sent to eligible members in the coming days. Before ordering, let your flight attendant know that you are a Global Services or Premier 1K member and show your digital MileagePlus membership card, Premier membership card, or boarding pass.
As always, we appreciate your feedback.
Thank you,
-UA Insider
Oct 17, 2017, 4:35 pm
#892
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
Oct 17, 2017, 8:59 pm
#893
Join Date: Apr 2009
Location: SFO
Programs: UA 1K/MM, AA GLD
Posts: 1,707
Oct 17, 2017, 11:04 pm
#894
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,716
Much better FAs on today's return flight, but still no pretzel dogs. I was told that they only had them for a week earlier this month, none since. Smart, print a menu with items you don't plan to stock. On the plus side, the GA gave me a whole row of E+ for my transcon ^ 
- have not seen a UA plane this empty for a long time (maybe 80% load).
- have not seen a UA plane this empty for a long time (maybe 80% load).
Oct 17, 2017, 11:14 pm
#895
Join Date: Jul 2012
Location: SNA
Programs: UA LT Plat, 2.5mm, Hilton LTD, SPG LT Gold, Marriott Gold, Hertz Whatever
Posts: 161
The Jimmy Dean commercials on TV strike me as a hideous looking product. However, on two recent occasions, I have asked for them instead of the awful egg white with kale thing they've been serving in first. Not a problem at all.
Oct 17, 2017, 11:17 pm
#896
Join Date: Jul 2012
Location: SNA
Programs: UA LT Plat, 2.5mm, Hilton LTD, SPG LT Gold, Marriott Gold, Hertz Whatever
Posts: 161
Striking how a little company cultural can create such a difference in experience.
Even on domestic first the attidude difference is remarkable, go figure for a service oriented company. Or is UA management and FA think they are competing in the transportation business
Even on domestic first the attidude difference is remarkable, go figure for a service oriented company. Or is UA management and FA think they are competing in the transportation business
Oct 18, 2017, 6:02 am
#897
Join Date: Aug 2010
Location: ROC
Programs: UA GS, Library Card holder
Posts: 61
I had an interesting experience recently. Due to a misconnect, I recently was switched to a flight last minute where even though I'd booked F, I ended up in E+ - my choice, so no problem.
When the drink cart came by, I asked for a cocktail. The FA asked for my credit card and I showed her my boarding pass. She glanced at it, then told me she needed my credit card. I prompted her with, "Are you SURE this isn't complementary? Do you need to see my MileagePlus Card?" She snapped back that complementary drinks were only for 1K - credit card please.
I asked to speak with the Purser who came and straightened it out. She looked horrified and later brought me a second round unprompted.
So at least part of the message is getting out there! To be fair, this is the first issue I've had since the first few months of the program.
When the drink cart came by, I asked for a cocktail. The FA asked for my credit card and I showed her my boarding pass. She glanced at it, then told me she needed my credit card. I prompted her with, "Are you SURE this isn't complementary? Do you need to see my MileagePlus Card?" She snapped back that complementary drinks were only for 1K - credit card please.
I asked to speak with the Purser who came and straightened it out. She looked horrified and later brought me a second round unprompted.
So at least part of the message is getting out there! To be fair, this is the first issue I've had since the first few months of the program.
Oct 18, 2017, 11:25 am
#898
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I've never been refused, though I don't ask too often.
Oct 23, 2017, 11:31 am
#899
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,498
Was stuck in Y yesterday (LAS-IAH) for the first time in a long time and rather enjoyed the Jimmy Dean breakfast sandwich and fresh fruit. Were it not for the rather large man in the middle seat taking up a lot of my right shoulder space, I dare say it would have been a rather enjoyable flight in Y+ after springing $5.99 for DirecTV to watch the NFL pregame shows.
Oct 25, 2017, 10:03 pm
#900
Join Date: Apr 2009
Location: SFO
Programs: UA 1K/MM, AA GLD
Posts: 1,707
I'm not sure exactly when the text changed, but the website now states:
so the North America and GUM-HNL only restriction has been removed.
April is the last post I can find quoting the old text:
If you’re a member with Premier 1K status, you'll receive one free alcoholic beverage and one free Choice Menu food item when traveling in United Economy on any United- or United Express®-operated flight system-wide, subject to availability on your flight.
April is the last post I can find quoting the old text:
You're flight attendant(s) was misinformed. At least on on flights between HNL and GUM, it says from UA's website:
"One new way that we're enhancing the inflight experience for our most frequent flyers is by offering MileagePlus members with Premier® 1K® status free alcoholic beverages and snacks in United Economy®. If you’re a member with Premier 1K status, you'll receive one free alcoholic beverage and one free Choice Menu food item when traveling in United Economy on United- or United Express®-operated flights within North America and between Guam and Honolulu."
https://www.united.com/web/en-US/con...y-benefit.aspx
"One new way that we're enhancing the inflight experience for our most frequent flyers is by offering MileagePlus members with Premier® 1K® status free alcoholic beverages and snacks in United Economy®. If you’re a member with Premier 1K status, you'll receive one free alcoholic beverage and one free Choice Menu food item when traveling in United Economy on United- or United Express®-operated flights within North America and between Guam and Honolulu."
https://www.united.com/web/en-US/con...y-benefit.aspx