sing-along

Hi there,

Has anyone run into the situation where I class is available on UA's website for a Star carrier (AC) and the reservation does not ticket?

I have a reservation where I booked and paid on UA's website however not issued. The website shows I class. A call to UA and I am informed that that no I class available. However UA's website now has allocated seats on the flight they say has no I class despite the website now showing I4 (was showing I5 before I purchased). I called AC and they confirm that I class exists, AC PNR exists and seats have been already been selected by UA.

Any suggestions on how to get my PNR ticketed?

Many thanks and safe travels
Cheers

hookthem

If it was on UA.bmb, the space usually existed at some point. Hang up and call again - if AC shows the availability, there shouldn't be any issues.

cfischer

HUCA. How long are you waiting for this to ticket?

sing-along

I have been waiting since Wednesday.

cfischer

cancel and book again if it is still I4. Usually AC tickets quickly

sing-along

UA res agent says that until AC sends the inventory we can't ticket. I have conveyed that AC has the inventory and have the details from UA and has also created PNR and assigned seats.

I have called three times. Each time, UA indicates AC has to send the inventory. "They must be having a schedule change" and therefore restricting the sale of the ticket.

Total time spent to date ... 2.5 hours ... and counting.

I'll get home at midnight tonight. With some luck I'll get the HNL res centre.

In Apollo, I believe UA could issue a ticket using "BK1" instead of "HK1" however I am getting out of my league at this point.

I will do so one I get home. Just about to board my flight for YVR (PDX DL SEA DL YVR).

I've just cancelled and the miles credited back to the account.

I will keep everyone informed.

Cheers

sing-along

I've spent another 65 minutes today to try to get my reward travel booking issued.

UA acknowledged there is a "system glitch". UA has confirmed I class exists on AC. UA has confirmed that AC has the space and that I do have seat selections on the AC flight. UA has also confirmed that AC has created a PNR.

Apparently UA has two platforms. The website is one and I (assume) SHARES is the other.

EasyR (sp?) is the system that issues the ticket and is where the accounting transaction occurs. (I assume EasyR is an overlay over SHARES). EasyR does not see the flight for which I have purchased the ticket for.

UA has made some requests internally to have EasyR sync up with their other system. I am to call back on Monday afternoon to find out if the ticket has been issued.

I will call Monday evening as I can't block out two hours to deal with UA on weekday afternoon.

channa

If the inventory still exists, book it again and trash the first one.

Seriously, getting anyone at United to deviate from what the computer does is next to impossible. If you can redo it, redo it and put this to bed.

sing-along

Hi Channa,

I agree and I took cfischer's advice and cancelled and rebooked. I cancelled the booking I made on 13JUL and rebooked early this (16JUL) morning at 01h00 PST after arriving home.

Twelve hours later ... the ticket still had not been issued and that's when I called UA.

It is very frustrating. I just can't help but think of Bloomberg's cover this week and the pictorial representation of the "tech meltdown"

cfischer

I have bought plenty of AC tickets and have seen issue before, but they usually clear up over night and are mostly schedule change related. Never seen anything like this. Maybe IM UA Insider, this is a strange one.