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Lots of delays at ORD on Jan 12, 2016 due to Catering

Lots of delays at ORD on Jan 12, 2016 due to Catering

Old Jan 14, 16, 1:36 am
Join Date: Sep 2014
Posts: 2,015
Originally Posted by exerda View Post
But, a summary is that they switched the contract to LSG SkyChefs (owned by Lufthansa IIRC) from the prior contractor. There was great uncertainty over which employees would be retained at ORD, and what would happen to their salaries (as LSG isn't based in Chicago, they are able to pay slightly lower wages--I guess Chicago has a tiered minimum wage law where local companies have to pay higher wages than the Illinois state minimum?).
As of last July, minimum wage in Chicago is $10 (on its way to $13) no matter where your company is based.

According to the article, LSG's O'Hare facility is located in Des Plaines (suburb immediately adjacent to the airfield) so it only has to pay its workers the $8.25 state minimum, whereas it seems Gate Gourmet's facility is in the city proper.

So even if LSG kept all of the Gate Gourmet employees, if they are near minimum wage they'd be taking a 20% pay cut -- which is probably how LSG underbid Gate Gourmet.
threeoh is offline  
Old Jan 14, 16, 3:16 pm
Join Date: Dec 2011
Location: MCI - Lee's Summit
Programs: United 1K, Marriott Platinum Elite
Posts: 97
Email from United today: Customer Appreciation

On behalf of United Airlines, we want to express our sincere apologies for your
experience with flight 628 on January 14, 2016.

At United, we take pride in being a reliable part of your travel plans and your satisfaction
is of paramount importance. I invite you to visit the following website to select a token
of our appreciation.


Please be sure to visit the website within the next 90 days and have your flight information
handy. Family members who traveled together under the same email address should access this
site individually.

Thank you for your time. Again, your satisfaction and your business is important to us
and we look forward to serving you better in the near future.


xxx xxxxx
Proactive Recovery Operations Team
United Airlines
Originally I was skeptical of this email and suspected it was a phishing scam. However after contacting united and discussing this email it was legitimate, it was compensation for catering issues out of ORD today.

I was able to select either a $125 e certificate voucher or 6250 miles, I chose the miles.

Just figured I would put this out here for anyone else who received the same email.

Last edited by WineCountryUA; Jan 14, 16 at 3:42 pm Reason: Per FT rules, non-senior employee names are not used http://www.flyertalk.com/help/rules.php#privacy
SvnTwoo is offline  
Old Jan 14, 16, 3:40 pm
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2MM, QFF Platinum, HH Diamond, HawaiianMiles
Posts: 6,654
That's typical and legit. ^
kirkwoodj is offline  

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