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Consolidated Global Premier Upgrade (GPU) Questions Thread [Archive]

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Old Jun 30, 2013, 7:39 am
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Last edit by: WineCountryUA
This is an archive thread, the active thread is
General PlusPoints (was GPU) earning & usage questions [Consolidated]

Note: the term journey is used here to denote travel between a pair of cities, with one or more layovers, and all segments of the journey are part of the same ticket, confirmation number, and record locator. A one way ticket has one journey. A round trip has two journeys. A multicity ticket has three or more journeys.

Can I apply a GPU to UA metal that is ticketed on non-UA ticket stock?
http://www.flyertalk.com/forum/19321483-post23.html says you can.
http://www.flyertalk.com/forum/19324013-post25.html says not always.

Can I use a GPU on flights operated by other airlines?
Yes, Copa, LH and NH.

On Copa, the rules are the same as for flights operated by UA. It can't be done online, so you have to call. The regular Premier desk can't do it, though, even though Copa uses MP as its loyalty program--you'll need to call (or be transferred to) the Star Alliance Help Desk to complete the process. (And it's an involved process for the agents--they have to duplicate the Copa PNR in SHARES and issue you a separate UA PNR. Betwen *A Desk hold times--no priority for Premiers--and the hassle it is for the agents, plan on 30-45 minutes to get this done. It may be simpler if you booked your Copa tickets through United.) Note that an RPU works anywhere on Copa that a GPU works, so don't waste GPUs unnecessarily.

On LH, the process is completely different. You can use a GPU on LH operated fights only if printed for a specific flight of a specific reservation. See
Update to Lufthansa (LH) GPU Certificate Request Process

I see GPUs for sale on Craigslist or eBay. May I buy them and use them?
We do not recommend this. If UA determines the GPU was sold, you risk having your M+ account terminated and loss of your miles, status, lifetime miles, etc.

If I have upgraded a flight with miles, cash, GPU, RPU, CPU, etc. from Y to J, may I upgrade to F with a GPU?
Policy does not allow this. However, once upgraded to business you may be offered a cash buy-up to F.

If I apply a GPU on a multi segment journey, what happens one or segments clear, and one or more do not?
The exact wording from united.com is:In most cases, the Global Premier Upgrade will be considered used if any segment of an itinerary is upgraded or flown. However, for travel which includes segments in United BusinessFirst or United Global First, the Global Premier Upgrade will be re-deposited if the United BusinessFirst or United Global First segment(s) could not be upgraded.

This has at least three interpretations when the journey consists of segments that have all lie flat seating, and one or more upgrades to BF or GF fails, but one or more upgrades to BF or GF succeeds. The first is that since the wording is not "if any United BusinessFirst or United Global First segment(s) could not be upgraded" the GPU is not redeposited. The second is that the GPU is redeposited, even if for example, ORD-NRT was upgraded, and NRT-SIN was not. The third is that if the longest segment was not upgraded to BF or GF, the GPU is redeposited. In practice, UA agents appear to follow the third interpretation.
UPDATE: The wording in the Mileage upgrade section is a bit clearer and probably also reflects the policy for GPUs.What is the refund policy for MileagePlus Upgrade Awards that do not clear the waitlist?
If you request an upgrade using a MileagePlus Upgrade Award, and none of your travel segments are upgraded, then we will automatically redeposit your miles and co-pay. In most instances, a MileagePlus Upgrade Award will be considered used if any segment of your travel is upgraded. However, if your travel includes requested upgrades to United BusinessFirst® and/or United Global FirstSM, and none of the United BusinessFirst or United Global First segments are upgraded, then your MileagePlus Upgrade Award will not be considered used, even if you are upgraded to United First® or United Business® on another segment. In these instances, we will fully redeposit your miles and co-pay. When applicable, these refunds will occur automatically seven to 10 days after travel.

Redeposits don't always happen automatically, and when you call, you might find agents are trained to follow the longest segment interpretation, whereby if the longest segment is upgraded, even if not BF or GF, then the GPU will not be deposited. See http://www.flyertalk.com/forum/21138703-post394.html of push back and eventual capitulation by UA.

Can I add myself to the wait list within 24 hours of departure?
No, all you can do is attempt to apply the GPU periodically until it clears into upgrade inventory if any opens up. The 1K desk cannot put you on the wait list inside 24 hours because SHARES transfers the flight to airport control.

Do the fare class restrictions apply to domestic flights?
No, you can use a GPU on any fare on any domestic/ any CPU eligible flight.

Is there a maximum layover between segments of a journey?
Unclear. http://www.flyertalk.com/forum/20453548-post221.html is an example of 38 hours, where the 1K desk applied it on behalf of the customer. What is interesting about this case is that 38 hours is well beyond a layover, which implies that in some cases, one GPU can be used for two journeys on the same ticket even if the two journeys are beyond 12 hours apart (12 hours being the pmUA rule – 4 hours for North American / “domestic” only flights).

How is the waitlist prioritized?
United.com details the process in the "Upgrade confirmation priority" section of this page.
For non-CPU flightsIf an upgrade seat becomes available, waitlisted customers are confirmed automatically based on the Premier® status of the redeeming account***, then fare class, then time of request.
For CPU flights, GS and YBM fares will be handled before GPU/Miles/RPU users and finally CPU requests. Within these groups upgrades are prioritized based on Premier® status of the redeeming account***, then fare class.
If not cleared until gate, it is believe the time factor is based on check-in time.

***On 4/15/15 travelers will no longer inherit the status of the redeeming account and will instead be prioritized by the status of the highest premier member on the PNR they are traveling on.

What is the relative waitlist priority of GPU vs Miles
Appears the use of GPU vs Miles has no impact on the waitlist priority.

May I cross two oceans with one GPU?
Yes if the entire journey is on one confirmation number and the max layover rule (above) is met.

Can I avoid upgrade lottery by booking only flights that have upgrade inventory?
Yes, see Post 3-Mar-2012:How to find upgrade inventory [+how to see fare bucket availability]. Note that you have to wait for the flight to ticket, by which time upgrade inventory can disappear. If so, cancel (within 24 hours of booking, so no penalty) and try again.

My GPU is still valid, but my journey starts after the GPU expires. Can I use the GPU for that journey?
No.

My GPU is still valid, but my journey starts before the GPU expires, and ends after the GPU expires. Can I use the GPU for that journey?
Yes if the initial flight scheduled departure is prior to expiration.

Can I let someone else use my GPU?
Yes. They will be waitlisted prioritized based on your status until 4/15/2015 at which point they will be prioritized based on their own status (or lack thereof).

If I let someone else use my GPU, do I have to be on the same reservation, same journey and/or same flight?
No to all.

What happens if there are multiple pax on the same reservation confirmation number and the reservation is split; will the GPU(s) that is(are) waitlisted on one or more pax stay with the new reservation?
Yes.

Why do Non-Revs get assigned seats in First/Business instead of upgrading paying customers?
UA’s policy is paying customers have priority for upgrades. However, per UA’s employee benefit package, Non-Revs can have access to unassigned seats if there are no waitlisted paying customers. This Non-Rev benefit is part of the negotiated employee compensation.
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Consolidated Global Premier Upgrade (GPU) Questions Thread [Archive]

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Old Sep 8, 2018, 3:15 pm
  #2071  
 
Join Date: Jan 2011
Location: YVR
Programs: Aeroplan 50K
Posts: 23
I'm a new United 1K, so new to the GPU game. Reading this thread has been quite informative, but I have some questions:

1. I'm based in YVR and I want to book a trip to SCL (Santiago, Chile). The most direct routing is YVR-IAH-SCL, and I'd like to use a GPU for this trip, especially the long IAH-SCL leg. The advice in this thread is to use Expert Mode first just on the long IAH-SCL leg to find R availability. But I'm not sure of the next step if I do find R availability: Do I then need to buy two separate tickets, one YVR-IAH, one IAH-SCL (that would then immediately get upgraded by GPU), or do I buy a single YVR-IAH-SCL ticket and apply a GPU, secure in knowing that at least the IAH-SCL leg will get upgraded?

2. This trip is for work, and so I have no flexibility on dates (mid-January 2019). For my date, Expert Mode is currently showing R0 for IAH-SCL. SCL is a relatively rare GPU target, so it's hard to get a feeling for the likelihood that a GPU would eventually clear. Any hints on the strategy of buying the R0 ticket and applying a GPU with the risk of not getting the upgrade, versus coughing up the money to buy directly into biz (I'd have to pay the substantial difference out of pocket)? (Buying Econ and using miles to upgrade doesn't seem to be an option, I guess since it would go into the same non-existent upgrade space as a GPU?)

3. More generally, I'd like to have my wife join me for part of the time, and she is more flexible in dates, but I still see R0 for all reasonable dates (and less pleasant routings to SA) I've checked. Is there typically not much R space on UA flights to South America in January?
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Old Sep 8, 2018, 3:29 pm
  #2072  
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Originally Posted by stmvanc
Do I then need to buy two separate tickets, one YVR-IAH, one IAH-SCL (that would then immediately get upgraded by GPU), or do I buy a single YVR-IAH-SCL ticket and apply a GPU, secure in knowing that at least the IAH-SCL leg will get upgraded?
Single ticket. IAH-SCL will clear immediately if that segment is R>0.

Originally Posted by stmvanc
Any hints on the strategy of buying the R0 ticket and applying a GPU with the risk of not getting the upgrade, versus coughing up the money to buy directly into biz (I'd have to pay the substantial difference out of pocket)?
If you have fixed travel dates, there's not really anything you can do to increase upgrade odds (except possibly buying a V if the cost delta from W is not too high). If you share your travel dates, people can give you more concrete input on your options.

ETA: I see the UA 1-stop routings are horrible in both directions, with very long IAH layovers. AM has a very cheap ($2565) J fare to SCL in January. There is a long layover at MEX on the return. AC is cheaper than UA, with better timing. This looks like a situation where one might consider flying off-status because the UA options kind of suck.

Originally Posted by stmvanc
Is there typically not much R space on UA flights to South America in January?
It will vary by route and date.
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Old Sep 8, 2018, 3:40 pm
  #2073  
Moderator: United Airlines
 
Join Date: Jun 2007
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Posts: 66,769
Originally Posted by stmvanc
...
1. I'm based in YVR and I want to book a trip to SCL (Santiago, Chile). The most direct routing is YVR-IAH-SCL, and I'd like to use a GPU for this trip, especially the long IAH-SCL leg. The advice in this thread is to use Expert Mode first just on the long IAH-SCL leg to find R availability. But I'm not sure of the next step if I do find R availability: Do I then need to buy two separate tickets, one YVR-IAH, one IAH-SCL (that would then immediately get upgraded by GPU), or do I buy a single YVR-IAH-SCL ticket and apply a GPU, secure in knowing that at least the IAH-SCL leg will get upgraded?...
Segments clear individual based on segment availability. So go ahead with the YVR-IAH-SCL and if IAH-SCL clears you will be waitlisted for YVR-IAH. Note if YVR-IAH clears and IAH-SCL does not, you will be the GPU back and keep YVR-IAH upgrade.

Originally Posted by stmvanc
... 2. This trip is for work, and so I have no flexibility on dates (mid-January 2019). For my date, Expert Mode is currently showing R0 for IAH-SCL. SCL is a relatively rare GPU target, so it's hard to get a feeling for the likelihood that a GPU would eventually clear. Any hints on the strategy of buying the R0 ticket and applying a GPU with the risk of not getting the upgrade, versus coughing up the money to buy directly into biz (I'd have to pay the substantial difference out of pocket)? (Buying Econ and using miles to upgrade doesn't seem to be an option, I guess since it would go into the same non-existent upgrade space as a GPU?) ...
[Consolidated] Chance of upgrade clearing on my flight [2018] discusses some of the strategies to be used for looking for upgradeable flights. The first rule -- avoid peak travel days -- mid-week is best.

Originally Posted by stmvanc
3. More generally, I'd like to have my wife join me for part of the time, and she is more flexible in dates, but I still see R0 for all reasonable dates (and less pleasant routings to SA) I've checked. Is there typically not much R space on UA flights to South America in January?
South American /SCL is not a routing I follow However be aware GPUs while cannot be used on most partner flights, one of the exceptions is pertinent for SCL -- COPA will accept GPUs.
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Old Sep 8, 2018, 6:26 pm
  #2074  
 
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
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Originally Posted by stmvanc

3. More generally, I'd like to have my wife join me for part of the time, and she is more flexible in dates, but I still see R0 for all reasonable dates (and less pleasant routings to SA) I've checked. Is there typically not much R space on UA flights to South America in January?
FWIW, January is high season in South America. So, United thinks that they can sell tickets and don't need to open R space so far ahead.
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Old Sep 10, 2018, 3:16 pm
  #2075  
formerly Goflyer100
 
Join Date: Jul 2015
Programs: DL Platinum Medallion - Hilton Diamond
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Originally Posted by jsloan
Midweek -- but don't have high expectations. 1Ks have a hard time using RPUs on those routes.
So if I want to use my RPUs I'd better choose another route? What other routes with a wide-body would you recommend to have upgrades with my RPUs?
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Old Sep 10, 2018, 3:32 pm
  #2076  
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Originally Posted by Goflyer100
So if I want to use my RPUs I'd better choose another route? What other routes with a wide-body would you recommend to have upgrades with my RPUs?
I recommend what the other poster did -- look for R space that's open at booking, and understand that you may not be able to use them on widebodies, as (a) everybody else wants to do the same thing, and (b) UA sells a lot of F seats on the widebody planes because people want the lie-flat seats.

If you can't find R space, mid-week or off-peak times (e.g., Saturday morning LAX-EWR or Saturday night EWR-SFO, etc). are your best bet.
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Old Sep 10, 2018, 3:50 pm
  #2077  
formerly Goflyer100
 
Join Date: Jul 2015
Programs: DL Platinum Medallion - Hilton Diamond
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Originally Posted by jsloan
I recommend what the other poster did -- look for R space that's open at booking, and understand that you may not be able to use them on widebodies, as (a) everybody else wants to do the same thing, and (b) UA sells a lot of F seats on the widebody planes because people want the lie-flat seats.

If you can't find R space, mid-week or off-peak times (e.g., Saturday morning LAX-EWR or Saturday night EWR-SFO, etc). are your best bet.
Thanks, I'm currently still Gold so I can't see R space right? So the best way to get upgrades is on 757s on transcontinental flights (to avoid wide-bodys to use my RPUs) or on flights to Central America? What about using RPUs in December on flights from SFO/LAX to HNL, is this also unlikely to get upgraded with RPUs?
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Old Sep 10, 2018, 4:03 pm
  #2078  
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Originally Posted by Goflyer100
Thanks, I'm currently still Gold so I can't see R space right? So the best way to get upgrades is on 757s on transcontinental flights (to avoid wide-bodys to use my RPUs) or on flights to Central America? What about using RPUs in December on flights from SFO/LAX to HNL, is this also unlikely to get upgraded with RPUs?
The basic rule with RPUs these days is you won't be able to upgrade the flights you really want to upgrade (e.g., SFO-EWR or SFO-HNL). The rule is very occasionally subject to random exception.
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Old Sep 10, 2018, 5:59 pm
  #2079  
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Join Date: Oct 2001
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Originally Posted by Goflyer100
Thanks, I'm currently still Gold so I can't see R space right?
Sure you can. Enable expert mode in your profile (there's a board thread on this). Remember to check one leg at a time.

Gold members can make use of R space for confirmed miles + copay upgrades too.
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Old Sep 11, 2018, 12:29 pm
  #2080  
 
Join Date: Jan 2011
Location: YVR
Programs: Aeroplan 50K
Posts: 23
Originally Posted by StuckinITH
FWIW, January is high season in South America. So, United thinks that they can sell tickets and don't need to open R space so far ahead.
Do this mean that United might open up R space in a few months, or only at the last minute, or it's hard to guess?

Thanks to all for the helpful replies.
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Old Sep 11, 2018, 1:49 pm
  #2081  
 
Join Date: Feb 2005
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Originally Posted by stmvanc
Do this mean that United might open up R space in a few months, or only at the last minute, or it's hard to guess?

Thanks to all for the helpful replies.
Hard to say but as a general rule
(a) United wants to sell premium seats at a premium fare
(b) United wants to sell economy seats to people who aren't willing to pay a premium fare

R space (for flights/routes I've cared about, none of them save for SYD, south of the Equator thus far) seems to be *more likely* to show up when group B has filled [or is predicted to fill] the vast majority of the back of the plane and group A has actually filled very little of the front of the plane.

If high season means a bunch of cheap tourists fill up the back of the plane and the front is empty it's more likely that R space will be released (but not guaranteed) -- remember premium fares also tend to book much closer in.

All that said... don't give up hope if R space doesn't open until close in: Last month I flew PEK-ORD and the GPU was waitlisted until about 26 hours before. The same flight had gone from 6 of 40 up front when I booked/waitlisted to 32 of 40 the last time I looked before it cleared (probably T-48ish) with R=0 the entire time. (On the flip side a source on the inside had warned me that the flight was actually oversold by 8 in Economy prior to a ship/seat map change so I knew the upgrade was virtually guaranteed anyway)
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Old Sep 12, 2018, 1:14 pm
  #2082  
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Originally Posted by stmvanc
Do this mean that United might open up R space in a few months, or only at the last minute, or it's hard to guess?

Thanks to all for the helpful replies.
The way it works is that United's revenue management department has some predictive model that says "we expect to have sold k seats at a point n days from departure". Generally speaking, the more that actual sales lag behind this model, the more they will open lower inventory classes to induce additional demand. Without knowing the specifics, it's hard to guess when or if R space will become available in advance, but you can glean some information by watching similar flights (same season, day of week, and market segment).
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Old Sep 13, 2018, 10:04 am
  #2083  
 
Join Date: May 2018
Programs: Mileage Plus - Executive Club
Posts: 50
Hi,

I just got off the phone with United, and they told me the only way I can upgrade to Polaris is if I get a GPU, now they know I don't have any... So my question is, is there any way to get one? Without being 1K
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Old Sep 13, 2018, 10:16 am
  #2084  
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Originally Posted by .Benjamin.
I just got off the phone with United, and they told me the only way I can upgrade to Polaris is if I get a GPU, now they know I don't have any... So my question is, is there any way to get one? Without being 1K
That's not accurate. You can use miles + copay for any UA-operated flight, and it is treated exactly like a GPU (except that you get your copay back if the upgrade doesn't clear).

Purchasing or bartering for GPUs is expressly against the rules of the MileagePlus program (and this forum) and can get your account closed.
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Old Sep 13, 2018, 10:26 am
  #2085  
 
Join Date: May 2018
Programs: Mileage Plus - Executive Club
Posts: 50
Originally Posted by jsloan
That's not accurate. You can use miles + copay for any UA-operated flight, and it is treated exactly like a GPU (except that you get your copay back if the upgrade doesn't clear).

Purchasing or bartering for GPUs is expressly against the rules of the MileagePlus program (and this forum) and can get your account closed.
Understood, what if a friend gave me one? Is that ok?
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