Jan 30, 2024, 12:22 am
Last edit by: WineCountryUA
This is an archive thread, the active thread is DYKWIA stories (Traveling on United Airlines)
DYKWIA stories (Travelling on United Airlines) (Archive)
Mar 15, 2019, 8:22 pm
#2191
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,691
Read first line, immediately thought they Sound like unearned/gifted/corporate GS or MM designees since not using Global Reception 
Mar 15, 2019, 8:44 pm
#2192
Join Date: Dec 2010
Location: TX
Programs: UA 1K
Posts: 729
There is something about that particular line. Two side by side with a rope - sign at the beginning but a 90 degree turn along the way - not terribly clear there's a difference when you're at the head of the line.
And 1K / Polaris usually has no one.
Funny the GS don't know their lobby benefit.
And 1K / Polaris usually has no one.
Funny the GS don't know their lobby benefit.
Mar 15, 2019, 10:10 pm
#2193
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
Was this at SFO terminal 3 or in the International terminal? I believe the GS check-in area is in terminal 3, which would make for a very long walk if you were in International terminal.
I am more amused than surprised by such bickering. A thread like this one has made me more aware at all the nonsense ant entitled behavior happening around airports. It would have been amazing to witness if these two folks were to be seatmates on their upcoming flights.
I am more amused than surprised by such bickering. A thread like this one has made me more aware at all the nonsense ant entitled behavior happening around airports. It would have been amazing to witness if these two folks were to be seatmates on their upcoming flights.
Mar 15, 2019, 10:11 pm
#2194
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
the latter. 2 lines; 2 signs, but the agent said due to limited staffing in the early AM, she asked if everyone could line up in one line. I do not blame the agent/UA at all. She was very nice; kept asking what people needed and if they were just checking a bag; did it for them at the machines. She bent over backwards to be nice to this gentlemen who clearly didn't deserve it.
Mar 15, 2019, 11:10 pm
#2195
Join Date: Dec 2010
Location: TX
Programs: UA 1K
Posts: 729
the latter. 2 lines; 2 signs, but the agent said due to limited staffing in the early AM, she asked if everyone could line up in one line. I do not blame the agent/UA at all. She was very nice; kept asking what people needed and if they were just checking a bag; did it for them at the machines. She bent over backwards to be nice to this gentlemen who clearly didn't deserve it.
but in this case I might have questioned in the same way GS2 did. I wonder if GS1 could have said “the agent isn’t allowing two lines” rather than just “that’s not a line”. But tone (for both GS1 and 2) maters a lot.
Mar 16, 2019, 5:28 am
#2196
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,446
The UA employees managing the lines are not at all happy about it because they have to field complaints from angry Premiers all day long. They say that line-cutting by non-Premiers is also a big problem. UA has now put up manned barriers to block access, but apparently people just sneak under and the contract agents staffing the kiosks won't send them back.
This is purely cost cutting by UA. It matches up with what they're doing to the onboard Polaris service.
Mar 16, 2019, 6:38 am
#2197
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,691
Mar 16, 2019, 8:55 am
#2198
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,053
Mar 16, 2019, 9:12 am
#2199
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,255
the latter. 2 lines; 2 signs, but the agent said due to limited staffing in the early AM, she asked if everyone could line up in one line. I do not blame the agent/UA at all. She was very nice; kept asking what people needed and if they were just checking a bag; did it for them at the machines. She bent over backwards to be nice to this gentlemen who clearly didn't deserve it.
Mar 16, 2019, 3:22 pm
#2200
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,446
Mar 16, 2019, 5:54 pm
#2201
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
But I’m sorry. Just because a line is closed, grown men have absolutely no right to be downright snobby, rude, or an ahole to other people and bicker like little five year olds. There’s rarely any justification for such snobby attitude displayed by the GS #2 imo.
Mar 17, 2019, 7:10 am
#2203
Join Date: Mar 2018
Programs: United GS, Bonvoy Ambassador, Hertz PC
Posts: 33
Only once in a very long while does someone utter or write a brief pithy phrase that captures a concept so accurately and poetically. Well done!
The NRT preboarding area is a pretty good compromise, I think. UA is on a tightrope. They actually have ten boarding groups, but they don't want anybody to know that. If it were transparent, then they'd have constant DYKWIA from non-elite first-class pax and Silver elites, and everyone in between, who are all the way down in groups 6 or 7.
Maybe this is just temporary, and next year it'll be smoother when there are fewer 1Ks due to the higher PQD requirements and the reduction in GPU/RPU earnings.
The NRT preboarding area is a pretty good compromise, I think. UA is on a tightrope. They actually have ten boarding groups, but they don't want anybody to know that. If it were transparent, then they'd have constant DYKWIA from non-elite first-class pax and Silver elites, and everyone in between, who are all the way down in groups 6 or 7.
Maybe this is just temporary, and next year it'll be smoother when there are fewer 1Ks due to the higher PQD requirements and the reduction in GPU/RPU earnings.
Mar 17, 2019, 7:26 am
#2204
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,446
Mar 17, 2019, 7:30 am
#2205
Join Date: Mar 2018
Programs: United GS, Bonvoy Ambassador, Hertz PC
Posts: 33
