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-   -   DYKWIA stories (Traveling on United Airlines) (https://www.flyertalk.com/forum/united-airlines-mileageplus/1737773-dykwia-stories-traveling-united-airlines.html)

bmwe92fan Apr 17, 2023 7:14 pm


Originally Posted by Gberg (Post 35178915)
Yes - he was ticketed in J in a window seat. He was already in the seat so wasn’t about me moving, it was about getting him up.

Doors were about to close and wasn’t going to hold up the plane over it. They were not being aggressive with the passenger.

The silly thing is another guy ends up switching his aisle for a window (as he was willing to swap), they give me his aisle, and then they give him an ETC for “being so flexible.”

Meanwhile I was standing in galley for 30 min during boarding and had a seat change as well albeit to another aisle and got nothing. Pilots were nice and thanked me (got seated next to crew rest) but crew looked at me like I was the inconvenience.

OMG I hate this -- and I know EXACTLY how you feel as I've been "victimized" so many times over my 40 years of flying.... I'll just offer an alternative perspective here -- the crews have limited options available to them -- the GA s supposed to handle this crap but they often don't -- making the crews the "bad guys"... The crews just want passenger peace and to operate the flight without drama -- and that's why you were forced to do what you did.... Is it right -- nope -- is it the real world - yep...

If you want more proof just look at todays vilification of a UEX FA who probably just asked someone to clean up after their kid who dumped all this popcorn on the floor -- there is a reason FA's look for peace and avoid conflict -- most of the time they are literally put in a no win situation.... Does it make it right - no. Is it real - yes!

The impact of social media and the ability to demean just about anyone at any time with or without cause is something new -- I feel for the victims -- and also for the real cases... It's a brave new world we all have to adapt to -- hopefully with some sense of balance...

MatthewLAX Apr 17, 2023 8:04 pm


Originally Posted by Gberg (Post 35178075)
On a EWR-LIM flight on a 757 (2x2 upfront). Get on plane and guy in my seat. All settled in with blanket unwrapped. I tell him I think he’s in wrong seat. Doesn’t say a word at first, then refuses to move. I call over FA who asks and he again refuses. Ground crew comes in and he won’t be budge. Pilot then comes over and he refuses again (says his leg hurts and needs aisle). Goes on for 20 minutes.

FA asks if I’ll take another aisle (no problem).

Amazing the guy actually got his way (and my seat).

This somewhat makes my blood boil. I would have demanded a $1K e-cert to move.

SS255 Apr 17, 2023 8:15 pm


Originally Posted by MatthewLAX (Post 35179024)
This somewhat makes my blood boil. I would have demanded a $1K e-cert to move.

it’s precisely because the FA’s don’t make people like this move that they move through life with a sense of entitlement. Bad behavior should be curtailed, not rewarded.

MatthewLAX Apr 17, 2023 8:22 pm


Originally Posted by SS255 (Post 35179041)
it’s precisely because the FA’s don’t make people like this move that they move through life with a sense of entitlement. Bad behavior should be curtailed, not rewarded.

Agreed. I think I was not clear.

I'm saying if I was in 1B and some idiot poached my seat, I'm not willing to move unless he or the FA made it financially worth my while.

bmwe92fan Apr 17, 2023 8:26 pm


Originally Posted by MatthewLAX (Post 35179056)
Agreed. I think I was not clear.

I'm saying if I was in 1B and some idiot poached my seat, I'm not willing to move unless he or the FA made it financially worth my while.

Once again -- this isn't on the FA -- this is the GA -- why we blame the FA is beyond me?

MatthewLAX Apr 17, 2023 8:36 pm


Originally Posted by bmwe92fan (Post 35179075)
Once again -- this isn't on the FA -- this is the GA -- why we blame the FA is beyond me?

I disagree.


Originally Posted by Gberg (Post 35178915)
Meanwhile I was standing in galley for 30 min during boarding and had a seat change as well albeit to another aisle and got nothing. Pilots were nice and thanked me (got seated next to crew rest) but crew looked at me like I was the inconvenience.

If crew treated OP like this was his fault, I blame the FAs.

bmwe92fan Apr 17, 2023 8:44 pm


Originally Posted by MatthewLAX (Post 35179095)
I disagree.

If crew treated OP like this was his fault, I blame the FAs.

You are a very experienced traveler -- more than 99.9% of all travelers -- and you know that FA's have ZERO say of seating assignments -- they are often thrown into it to resolve issues - but we all know that the GA makes the seat assignments -- and they often throw the FA under the bus -- to suggest that the FA's are responsible for this -- as an experienced world traveler -- well, I don't get it...

And once again we only know one side of the story... As everyone here knows I am no UA apologist and as one of their best travelers for over a decade I can be - and often are - their worst critic -- but I don't agree with this assessment - but just MHO...

Gberg Apr 17, 2023 8:53 pm

Still on flight (next to pilot who dealt with situation) as seated next to crew rest (757 it’s a blocked seat) so asked. He said it’s the GA who had control and should have made the decision - not his ship until the door closes.

The compensation, though, to other passenger who voluntarily moved was done by FA inflight.

bmwe92fan Apr 17, 2023 8:54 pm


Originally Posted by Gberg (Post 35179118)
Still on flight (next to pilot who dealt with situation) as seated next to crew rest (757 it’s a blocked seat) so asked. He said it’s the GA who had control and should have made the decision - not his ship until the door closes.

The compensation, though, to other passenger who voluntarily moved was done by FA inflight.

GA messes up -- FA's clean up...

iluv2fly Apr 17, 2023 9:29 pm

Having read this, I don't necessarily blame the GA. Pax asked to be moved to aisle. GA says no can do. Pax boards with his window BP. Pax finds an open aisle seat and poaches it. How is GA to be blamed (if this is what indeed happened). Seems a likely possibly.

I agree you should receive a voucher at least equal to the other pax. The fact that you weren't offered one sucks big time.

bmwe92fan Apr 17, 2023 9:37 pm


Originally Posted by iluv2fly (Post 35179183)
Having read this, I don't necessarily blame the GA. Pax asked to be moved to aisle. GA says no can do. Pax boards with his window BP. Pax finds an open aisle seat and poaches it. How is GA to be blamed (if this is what indeed happened). Seems a likely possibly.

I agree you should receive a voucher at least equal to the other pax. The fact that you weren't offered one sucks big time.

it’s a simple fact - until the door closes GA owns that flight and FA can do nothing - one passenger stole another’s seat and did nothing about it and left FA to clean up - thus making them the bad guy….

iluv2fly Apr 17, 2023 9:41 pm


Originally Posted by bmwe92fan (Post 35179200)
it’s a simple fact - until the door closes GA owns that flight and FA can do nothing - one passenger stole another’s seat and did nothing about it and left FA to clean up - thus making them the bad guy….

So what was the GA to do? It's obvious that even the Captain couldn't make the pax move. Does the GA have some magical power to make him move?

janehoya Apr 17, 2023 9:47 pm


Originally Posted by limey1K (Post 35102914)
MEL-LAX 3/18/23
One GS and three 1K get placed in the pre-board pen at MEL and sit quietly waiting. People line up in the BG 1, 2 etc lanes and Mr. DYKWIA rolls up with wife in tow and loudly proclaims to the checker "I'm a 1K so I need to be let through to where they are" and points at the rest of us. Gets let through and sits down, huffing and puffing about security, the line to check-in, blah blah. General blowhard type DYKWIA that I try and stay away from.

The GA announces that she's about to start pre-boarding and he leaps up, chastises his wife for not being Usain Bolt and walks to within three feet of the podium. GA gives him that "oh, you're one of them looks" and calls for Disabled and Needing extra time. He is asked to move aside for the three wheel chairs, which he barely does, and then a goup of about 25 people approach the other boarding lane. They all have the same lanyards on with ID and identical backpacks. GA scans the first person and Mr. DYKWIA flaps his arms about and says "Are you kidding me? Are you kidding me? You're going to pre-board a tour group before ME?, This is ludicrous!!". The GA stepped away from the podium and walked over to him and said in a quiet voice "Sir, this is a handicapped group and they need extra time" to which he responded in a very loud voice "Handicapped, handicapped, there's nothing wrong with them! They're all quiet capable of walking on their own. How are they handicapped'?. One of the chaperones of the group turned to him and said "This is a group of autistic and Down Syndrome athletes going to compete in your country, sir'. At this point Mrs. DYKWIA is doing her best to not look like she's with him and, when all of us wish he'd shut up, he blurts out "Well you can't tell that so its confusing".

GA pre-boards the group and Mr. DYKWIA shuffles back in front of the podium and she calls for military, then GS. I say excuse me to him and he moves a bit over and she says in a nice loud voice 'Thank you for being so patient Mr. L1K", shoots daggers at him and calls for Families with kids and there must have been about a dozen or so :D. I was on-board, in my seat, having a PDB before I heard him getting on-board complaining out-loud for anyone close enough to hear so I am guessing the GA took her sweet time to get to the 1K's. They have him to thank for that.

"chastises his wife for not being Usain Bolt" is the best line I've ever read on FlyerTalk. Thank you for the laughs after a long work day.

txaggiemiles Apr 17, 2023 9:51 pm


Originally Posted by iluv2fly (Post 35179208)
So what was the GA to do? It's obvious that even the Captain couldn't make the pax move. Does the GA have some magical power to make him move?

yes. Deplane the aircraft. It’s very clear.

iluv2fly Apr 17, 2023 9:59 pm

i

Originally Posted by txaggiemiles (Post 35179232)
yes. Deplane the aircraft. It’s very clear.

I question her unilateral power to do so. Pick your battles. Would you have wanted an hour-ish delay for that? I agree that this douche should be taught a lesson, but not to the detriment of the other 200 or so pax who could be effected.

txaggiemiles Apr 17, 2023 10:01 pm


Originally Posted by iluv2fly (Post 35179248)
i

I question her unilateral power to do so. Pick your battles. Would you have wanted an hour-ish delay for that? I agree that this douche should be taught a lesson, but not to the detriment of the other 200 or so pax who could be effected.

certainly very inconvenient for all involved, and possibly cause a chain reaction of a much MUCH larger delay. But that is very explicitly the remedy here

iluv2fly Apr 17, 2023 10:05 pm


Originally Posted by txaggiemiles (Post 35179251)
certainly very inconvenient for all involved, and possibly cause a chain reaction of a much MUCH larger delay. But that is very explicitly the remedy here

No argument. Totally agree.

Xyzzy Apr 18, 2023 12:08 am


Originally Posted by iluv2fly (Post 35179208)
So what was the GA to do? It's obvious that even the Captain couldn't make the pax move. Does the GA have some magical power to make him move?

The captain could have had the miscreant taken :(ff the flight. But I agree -- pick your battles.

SS255 Apr 18, 2023 8:43 am

Crew member: “Sir, please take your assigned seat.”
Poacher: “No, thanks. I’m good.”
Crew member (on the intercom): “Folks, we’re ready to close the doors. But, we have one passenger who refuses to take his assigned seat. I’m afraid we can’t leave until everyone is seated in their assigned seat. We’re going to have to sit here until the passenger complies with crew instructions, or exits the aircraft. I realize that many of you have tight connections. I’m truly sorry for the inconvenience. We’ll provide another update once we’re airborne.”
Passengers: “Come on, man!” Groans. And, four-letter words that are against Flyertalk’s T&C’s.

Public shaming 101.

abaheti Apr 18, 2023 10:54 am


Originally Posted by SS255 (Post 35180562)
Crew member: “Sir, please take your assigned seat.”
Poacher: “No, thanks. I’m good.”
....
Public shaming 101.

Never forget that FAs are also in charge of plating and serving your food in business. Just like you should be careful to not tick off the kitchen or your server at a restaurant... :-)

757FO Apr 18, 2023 11:11 am


Originally Posted by SS255 (Post 35180562)
Crew member: “Sir, please take your assigned seat.”
Poacher: “No, thanks. I’m good.”
Crew member (on the intercom): “Folks, we’re ready to close the doors. But, we have one passenger who refuses to take his assigned seat. I’m afraid we can’t leave until everyone is seated in their assigned seat. We’re going to have to sit here until the passenger complies with crew instructions, or exits the aircraft. I realize that many of you have tight connections. I’m truly sorry for the inconvenience. We’ll provide another update once we’re airborne.”
Passengers: “Come on, man!” Groans. And, four-letter words that are against Flyertalk’s T&C’s.

Public shaming 101.

I wish this had been on my flight. He would have been escorted off the aircraft. No way I would tolerate that sort of nonsense.


Originally Posted by iluv2fly (Post 35179248)
i

I question her unilateral power to do so. Pick your battles. Would you have wanted an hour-ish delay for that? I agree that this douche should be taught a lesson, but not to the detriment of the other 200 or so pax who could be effected.

I've learned that this behavior typically leads to more, and all too often once we are airborne. I now have a "nip it in the bud" policy and will offload anyone not following crew orders, regardless of the delay. It's just not worth risking an issue once we are in the air.

enviroian Apr 18, 2023 11:24 am


Originally Posted by Gberg (Post 35178075)
FA asks if I’ll take another aisle (no problem).

There is no way in *hell* I would have taken another seat based solely on principle and this tool’s attitude alone. You must be more patient than me.

People like this guy in your seat make my blood boil. I know the flight attendants have a tough job out there but in this case all they did was enable this type of behavior.

physioprof Apr 18, 2023 11:25 am


Originally Posted by 757FO (Post 35181141)
I've learned that this behavior typically leads to more, and all too often once we are airborne. I now have a "nip it in the bud" policy and will offload anyone not following crew orders, regardless of the delay. It's just not worth risking an issue once we are in the air.

Totally. It's like dealing with children, students, pets, or anyone who won't follow reasonable rules: once they learn that they can disobey with impunity instructions to comply with one rule, they feel empowered to violate any rules and disobey any instructions they choose.

bocastephen Apr 18, 2023 12:11 pm

This thread is why every customer entering the airport should be assigned a fully charged cattle prod with instructions to use it on people doing stupid or obnoxious things - starting with seat poachers who refuse to move to their assigned seat. :mad:

SS255 Apr 18, 2023 2:30 pm

https://cimg5.ibsrv.net/gimg/www.fly...75965da4b.jpeg

narvik Apr 18, 2023 2:40 pm


Originally Posted by SS255 (Post 35180562)
Crew member: “Sir, please take your assigned seat.”
Poacher: “No, thanks. I’m good.”
Crew member (on the intercom): “Folks, we’re ready to close the doors. But, we have one passenger who refuses to take his assigned seat. I’m afraid we can’t leave until everyone is seated in their assigned seat. We’re going to have to sit here until the passenger complies with crew instructions, or exits the aircraft. I realize that many of you have tight connections. I’m truly sorry for the inconvenience. We’ll provide another update once we’re airborne.”
Passengers: “Come on, man!” Groans. And, four-letter words that are against Flyertalk’s T&C’s.

Public shaming 101.

:tu:
...or even better:

Crew member (on the intercom): “Folks, we’re ready to close the doors. But, Mr./Mrs. [passenger's full name] is refusing to take their assigned seat, [seat number]. I’m afraid we can’t leave until everyone is seated in their assigned seat."
:)

mahasamatman Apr 18, 2023 3:20 pm


Originally Posted by 757FO (Post 35181132)
I wish this had been on my flight. He would have been escorted off the aircraft. No way I would tolerate that sort of nonsense.

FAR 91.3 in action. Can I be on your flight?

lincolnjkc Apr 18, 2023 3:44 pm


Originally Posted by 757FO (Post 35181132)
I wish this had been on my flight. He would have been escorted off the aircraft. No way I would tolerate that sort of nonsense.

I've learned that this behavior typically leads to more, and all too often once we are airborne. I now have a "nip it in the bud" policy and will offload anyone not following crew orders, regardless of the delay. It's just not worth risking an issue once we are in the air.

Heck yeah. The one passenger I've had booted off of a flight of mine (after he tried poaching someone else's seat and groping my thigh during boarding) was arguably less of a threat. First FA I did the "he's drunk, high or both and one of us is getting off this airplane" speech to told me to wait in the galley and they'd find someone else for him to inappropriately touch trade seats with me. Fortunately second FA in the galley overheard and was like "Not dealing with this on a red eye. I'll get the captain" -- who took one look at the guy and promptly summoned the gate agent. Only took four tries before he and all of his belonging were completely evicted from the aircraft.

Both FAR 91.3 (or 121.533 as the case may be) and 121.575(C) in action in my case.

AirbusFan2B Apr 18, 2023 3:51 pm

“Should I have the FA come over and help you to your seat” worked for me the one time I’ve had to use it since learning it here on FT.

Gberg Apr 18, 2023 9:47 pm


Originally Posted by enviroian (Post 35181181)
There is no way in *hell* I would have taken another seat based solely on principle and this tool’s attitude alone. You must be more patient than me.

People like this guy in your seat make my blood boil. I know the flight attendants have a tough job out there but in this case all they did was enable this type of behavior.

We were already delayed and didn’t want to put up a fight (especially given I would have to interact with FAs for 8 hours). But yes - insanity, and a first for me.

MatthewLAX Apr 19, 2023 9:03 am


Originally Posted by Gberg (Post 35182822)
We were already delayed and didn’t want to put up a fight (especially given I would have to interact with FAs for 8 hours). But yes - insanity, and a first for me.

How was your service from the FA who shamed you during the flight?

Gberg Apr 19, 2023 9:06 pm


Originally Posted by MatthewLAX (Post 35184003)
How was your service from the FA who shamed you during the flight?

Surprisingly okay. He and the three pilots who swapped out all addressed me by name and he was attentive.

Only non-FA issue other than seat was for whatever reason UA caters breakfast on EWR-LIM for arrival (even though the plane lands 9pm…so everyone was growling about the meal and asking why we were getting eggs, sausage, and coffee vs a proper dinner.)

DELee Apr 20, 2023 12:48 am


Originally Posted by Gberg (Post 35185750)
Surprisingly okay. He and the three pilots who swapped out all addressed me by name and he was attentive.

Only non-FA issue other than seat was for whatever reason UA caters breakfast on EWR-LIM for arrival (even though the plane lands 9pm…so everyone was growling about the meal and asking why we were getting eggs, sausage, and coffee vs a proper dinner.)

That's how UA caters INTL - breakfast for landing.

David

IAH-OIL-TRASH Apr 20, 2023 3:38 am


Originally Posted by DELee (Post 35185981)
That's how UA caters INTL - breakfast for landing.

David

It would be interesting to know why/how UA decided on that.

Maybe UA decided on two-meal flights lunch/dinner is one service and breakfast (whether or not it makes sense) will be the other.

porciuscato Apr 20, 2023 7:26 am


Originally Posted by IAH-OIL-TRASH (Post 35186169)
It would be interesting to know why/how UA decided on that....

It's real simple: the cost of goods for breakfast is way lower. As someone flying in America, where the airline business is an oligopoly, you get what you get.

WineCountryUA Apr 20, 2023 11:42 am


Originally Posted by IAH-OIL-TRASH (Post 35186169)
It would be interesting to know why/how UA decided on that.

Maybe UA decided on two-meal flights lunch/dinner is one service and breakfast (whether or not it makes sense) will be the other.

As most passengers sleep during most long haul flights, even for daytime flights, breakfast after waking up?
While some don't sleep, most do -- whether it is best for jet lag or not.

JAXPax Apr 20, 2023 2:43 pm


Originally Posted by WineCountryUA (Post 35187424)
As most passengers sleep during most long haul flights, even for daytime flights, breakfast after waking up?
While some don't sleep, most do -- whether it is best for jet lag or not.

Denny's, Waffle House, and IHOP stay busy around the clock... someone's having breakfast at all times of day.

My apologies to the good people working the griddle at those establishments to having their food compared to lower quality airline catering.

Gberg Apr 20, 2023 3:16 pm


Originally Posted by Gberg (Post 35182822)
We were already delayed and didn’t want to put up a fight (especially given I would have to interact with FAs for 8 hours). But yes - insanity, and a first for me.

Got an apology and “as an exception” here’s a $200 ETC.”

wpcoe Apr 22, 2023 9:22 pm


Originally Posted by IAH-OIL-TRASH (Post 35186169)
It would be interesting to know why/how UA decided on that.

Maybe UA decided on two-meal flights lunch/dinner is one service and breakfast (whether or not it makes sense) will be the other.

I forget all the details, but an old Pan Am F/A told me that in the days of long-haul propeller flights (and perhaps even flying boats?) most of the landing times were appropriate for a breakfast service. As flying times became shorter with newer & faster planes, they retained that breakfast-for-arrival mantra. (The context was a discussion of trans-Pacific flights.)

ContinentalFan Apr 23, 2023 8:23 am


Originally Posted by iluv2fly (Post 35179208)
So what was the GA to do? It's obvious that even the Captain couldn't make the pax move. Does the GA have some magical power to make him move?

Yes. Refund his ticket. He’s then engage in trespass.


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