Mar 6, 2014, 12:40 pm
Last edit by: Billiken
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Downgraded from First/Business Class on United(Questions,Compensation, etc.)[ARCHIVE]
Aug 7, 2019, 5:06 pm
#2041
Join Date: Dec 2004
Location: SFO
Programs: BART Platinum, AA Plat Pro
Posts: 1,158
ETC. But as I said, I wasn't expecting it, given the combination of MX and the fact that they voluntarily got on a different flight. (Edit: to be clear, my "low expectations" remark earlier was referring to expectations of a TK credit)
Severely delayed flight is aggravating but understandable. The general attitude that my in-laws received from the half-dozen UA employees they talked to (various gate agents and phone representatives) — "I'm busy and probably can't help you anyway, go bother someone else" — is a nice reminder of why I left. Eventually they got one helpful phone agent who booked them on UA 2187.
If a delayed flight is the worst you have had in recent times (although it was 6 hours), then you had a charmed life.
Aug 13, 2019, 7:33 am
#2042
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
Downgrade compensation or difference in fare refund?
I gave up my seat on a flight last week on a paid P fare, in exchange for a voucher. I was booked onto another flight in the forward cabin, but then went standby for an earlier flight, and was seated in Economy.
The agent at the united club refused to add me to the upgrade standby list on the standby flight as a displaced first class passnger, stating “they weren’t allowed to do that anymore.”
I’m not quite sure what to ask for from united. Should I be asking for downgrade compensation, or should I be asking for a difference in fare between my P fare and the economy fare? Original routing credit is a non issue because they put me in Y, so the flight posted with 150% PQM.
The agent at the united club refused to add me to the upgrade standby list on the standby flight as a displaced first class passnger, stating “they weren’t allowed to do that anymore.”
I’m not quite sure what to ask for from united. Should I be asking for downgrade compensation, or should I be asking for a difference in fare between my P fare and the economy fare? Original routing credit is a non issue because they put me in Y, so the flight posted with 150% PQM.
Aug 13, 2019, 7:46 am
#2043
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,410
Downgrade doesn't really apply because you voluntarily changed to a different cabin via the standby. Probably worth asking for difference in fare, but even that might be a bit tenuous.
Aug 13, 2019, 8:10 am
#2044
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
There is no compensation. There may be a refund of the fare difference, but that would be solely as a customer service gesture as this was a voluntary change.
Aug 13, 2019, 8:16 am
#2045
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
I’ll give it a shot through the refund webform; we’ll see what happens. Thanks for the insight!
Aug 13, 2019, 8:18 am
#2046
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
I believe they will refund you the difference, although, as others already said, they aren't required to do.
Aug 13, 2019, 1:23 pm
#2047
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
They rebooked you in a forward cabin and standby in economy. Once you took your economy seat YOU made the decision to take a lower class of service for that voucher.
IMO - anything else you get is goodwill - they rebooked you in your class of service - you chose to fly standby in economy
IMO - anything else you get is goodwill - they rebooked you in your class of service - you chose to fly standby in economy
Aug 13, 2019, 2:39 pm
#2048
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
OP why did you your seat without knowing in advance what you would be getting in advance?
sorry just wondering
sorry just wondering
Aug 20, 2019, 5:35 am
#2049
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
United did refund me the difference in fare between my Purchased P fare and flying in Y. I submitted a request through the refund form and it took about a week. I’m actually pleasantly surprised.
Aug 21, 2019, 10:09 pm
#2050
Join Date: Sep 2011
Programs: TK Elite Plus
Posts: 141
Due to bad weather we (wife, infant and me) missed our connecting flight from BOS-MUC (onward then to MUC-HAM) booked in premium economy (it was a United ticket, BOS-MUC, MUC-HAM operated by LH). The agent in the lounge tried to get us the next flight out, but that was not until 2 days later since it was travel season and bad weather had hit the northeast two days in a row. So, everything was sold out, even on AF, BA etc which she was also looking into. The agent however managed to find us a flight to TXL instead of HAM in economy the next day, which we took.
I’m wondering if this is a case of being downgraded or not? Should we get any compensation?
I also noted that the flight we missed was a LH operated flight, thus EU 261/2004 could also apply.
P.S. Not sure if this is the right section to post this.
I’m wondering if this is a case of being downgraded or not? Should we get any compensation?
I also noted that the flight we missed was a LH operated flight, thus EU 261/2004 could also apply.
P.S. Not sure if this is the right section to post this.
Aug 21, 2019, 10:19 pm
#2051
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,998
Due to bad weather we (wife, infant and me) missed our connecting flight from BOS-MUC (onward then to MUC-HAM) booked in premium economy (it was a United ticket, BOS-MUC, MUC-HAM operated by LH). The agent in the lounge tried to get us the next flight out, but that was not until 2 days later since it was travel season and bad weather had hit the northeast two days in a row. So, everything was sold out, even on AF, BA etc which she was also looking into. The agent however managed to find us a flight to TXL instead of HAM in economy the next day, which we took.
I’m wondering if this is a case of being downgraded or not? Should we get any compensation?
I also noted that the flight we missed was a LH operated flight, thus EU 261/2004 could also apply.
P.S. Not sure if this is the right section to post this.
I’m wondering if this is a case of being downgraded or not? Should we get any compensation?
I also noted that the flight we missed was a LH operated flight, thus EU 261/2004 could also apply.
P.S. Not sure if this is the right section to post this.
Aug 21, 2019, 10:23 pm
#2052
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
And yes, EU261 would in theory apply since LH operated. Any EU261 compensation request should be directed to LH as the operating carrier.
Aug 21, 2019, 10:57 pm
#2053
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
Are you sure? It sounds like the full itinerary was (UA domestic flight)-BOS-LH-MUC-LH-HAM. I'm not sure that a weather delay by a non-EU carrier on an itinerary connecting to an EU carrier qualifies. I certainly can't see how LH would be responsible, unless maybe the domestic flight was an LH codeshare, which sounds unlikely since OP mentioned a 016 ticket.
Aug 22, 2019, 12:38 am
#2054
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
Are you sure? It sounds like the full itinerary was (UA domestic flight)-BOS-LH-MUC-LH-HAM. I'm not sure that a weather delay by a non-EU carrier on an itinerary connecting to an EU carrier qualifies. I certainly can't see how LH would be responsible, unless maybe the domestic flight was an LH codeshare, which sounds unlikely since OP mentioned a 016 ticket.
Aug 22, 2019, 7:11 am
#2055
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,162
Due to bad weather we (wife, infant and me) missed our connecting flight from BOS-MUC (onward then to MUC-HAM) booked in premium economy (it was a United ticket, BOS-MUC, MUC-HAM operated by LH). The agent in the lounge tried to get us the next flight out, but that was not until 2 days later since it was travel season and bad weather had hit the northeast two days in a row. So, everything was sold out, even on AF, BA etc which she was also looking into. The agent however managed to find us a flight to TXL instead of HAM in economy the next day, which we took.
I’m wondering if this is a case of being downgraded or not? Should we get any compensation?
I also noted that the flight we missed was a LH operated flight, thus EU 261/2004 could also apply.
P.S. Not sure if this is the right section to post this.
I’m wondering if this is a case of being downgraded or not? Should we get any compensation?
I also noted that the flight we missed was a LH operated flight, thus EU 261/2004 could also apply.
P.S. Not sure if this is the right section to post this.
If this were UA (and UA261 didn't/wouldn't apply since it's not a flight departing the EU or with a EU based airline) UA's Rule 27(A)(3) would require a partial refund:
When a Passenger holding a Ticket for a higher class of service between a point of Origin and a Destination is required by the carrier to use a lower class of service for any portion of such carriage the amount of refund will be as follows:
- FOR UNRESTRICTED PREMIUM FARES: 50% of the prorated fare for that segment plus applicable variable taxes and fees.
- FOR SPECIAL AND RESTRICTED FARES: the lowest applicable fare at the time the ticket was purchased or the difference between the upgradeable and non-upgradeable fare type.
- This section does not apply to Passengers who purchase upgrades through miles and/or cash. If a Passenger pays for an upgrade that he does not receive, any recovery is limited to the amount paid for the upgrade in miles and/or cash.