Mar 6, 2014, 12:40 pm
Last edit by: Billiken
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Downgraded from First/Business Class on United(Questions,Compensation, etc.)[ARCHIVE]
May 12, 2018, 6:03 pm
#1831
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I booked a transon on a 787 in business (paid P or Z fare) and I've just discovered that the plan has been swapped to a 737. The flight is now two weeks away and switching is expensive if I pay the change fee and fare change.
I just called an agent who (nicely) told me to pound sand. Is there any chance of getting them to be flexible? They could fix this by rerouting my flight through a connecting city, in which case I'd be on regular F for a short haul and a business class set for the transcon.
I just called an agent who (nicely) told me to pound sand. Is there any chance of getting them to be flexible? They could fix this by rerouting my flight through a connecting city, in which case I'd be on regular F for a short haul and a business class set for the transcon.
Substitution of aircraft type that provides different classes of service or different seat configurations.
May 12, 2018, 7:17 pm
#1832
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I booked a transon on a 787 in business (paid P or Z fare) and I've just discovered that the plan has been swapped to a 737. The flight is now two weeks away and switching is expensive if I pay the change fee and fare change.
I just called an agent who (nicely) told me to pound sand. Is there any chance of getting them to be flexible? They could fix this by rerouting my flight through a connecting city, in which case I'd be on regular F for a short haul and a business class set for the transcon.
I just called an agent who (nicely) told me to pound sand. Is there any chance of getting them to be flexible? They could fix this by rerouting my flight through a connecting city, in which case I'd be on regular F for a short haul and a business class set for the transcon.
Note that this is not considered a downgrade from Business unless you wound up in Economy. The class of service is determined by the route, not the aircraft, so your original 787 fare is actually 'United First', and the swap to 737 is still 'United First' in the premium cabin.
May 12, 2018, 7:29 pm
#1833
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Don’t confuse the agent by telling him/her you were booked in Business. You were booked in First (look at your reservation - it says ‘First’, not ‘Business’) and you’re still in First. Just say you booked the flight to be in a lie-flat seat and now it’s not.
May 13, 2018, 3:17 am
#1834
Join Date: Jun 2007
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Posts: 35
Technically, you should be complaining to Copa, but that is not likely to get you anywhere.
In the past, when people have complained to UA in these circumstances, UA has sometimes offered miles, though it is neither their fault nor obligation.
(CM crew cut in front of me at security at SFO last week and they were unbelievably obnoxious. Not surprised to hear they stole your wife's seat.)
In the past, when people have complained to UA in these circumstances, UA has sometimes offered miles, though it is neither their fault nor obligation.
(CM crew cut in front of me at security at SFO last week and they were unbelievably obnoxious. Not surprised to hear they stole your wife's seat.)
Mikeybee
May 20, 2018, 8:05 pm
#1835
Join Date: Oct 2012
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Posts: 2,342
I had a scenario where I’m wondering whether typical downgrade compensation applies. I was traveling on an itinerary where I’d used a GPU - the overseas segment had cleared, but domestic had not up to day of travel. After the domestic flight closed, I was #1 on the upgrade list with 1 empty seat. My upgrade was cleared at boarding, and I boarded the plane with Group 1. Just before doors closed, the ground crew came on to advise that I needed to move back to economy, as they shouldn’t have given me the upgrade. Then they proceeded to clear the person who was showing as #3 on the upgrade list into the seat I’d been upgraded to. Seems like a mix of getting a confirmed upgrade downgraded, plus potential upgrade shenanigans. I took screenshots of the upgrade list before and after, so am planning to write 1kvoice. Flight length was a bit under 1000 miles. Any thoughts on what to expect? Am I entitled to downgrade compensation?
May 20, 2018, 8:11 pm
#1836
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... Just before doors closed, the ground crew came on to advise that I needed to move back to economy, as they shouldn’t have given me the upgrade. ... I took screenshots of the upgrade list before and after, so am planning to write 1kvoice. Flight length was a bit under 1000 miles. Any thoughts on what to expect? Am I entitled to downgrade compensation?
May 21, 2018, 4:23 pm
#1837
Join Date: Dec 2007
Location: MDE
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I had a scenario where I’m wondering whether typical downgrade compensation applies. I was traveling on an itinerary where I’d used a GPU - the overseas segment had cleared, but domestic had not up to day of travel. After the domestic flight closed, I was #1 on the upgrade list with 1 empty seat. My upgrade was cleared at boarding, and I boarded the plane with Group 1. Just before doors closed, the ground crew came on to advise that I needed to move back to economy, as they shouldn’t have given me the upgrade. Then they proceeded to clear the person who was showing as #3 on the upgrade list into the seat I’d been upgraded to. Seems like a mix of getting a confirmed upgrade downgraded, plus potential upgrade shenanigans. I took screenshots of the upgrade list before and after, so am planning to write 1kvoice. Flight length was a bit under 1000 miles. Any thoughts on what to expect? Am I entitled to downgrade compensation?
May 21, 2018, 4:26 pm
#1838
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May 22, 2018, 3:37 pm
#1839
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As WineCountryUA mentioned, you are qualified for the downgrade compensation. However, I also believe you may arguably be eligible for the GPU redeposit, although I could be wrong.
May 22, 2018, 4:20 pm
#1840
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FWIW - there is an unwritten rule that airlines/airport employees have priority on security.
As WineCountryUA mentioned, you are qualified for the downgrade compensation. However, I also believe you may arguably be eligible for the GPU redeposit, although I could be wrong.
As WineCountryUA mentioned, you are qualified for the downgrade compensation. However, I also believe you may arguably be eligible for the GPU redeposit, although I could be wrong.
The GPU should be considered used even though downgraded on the flight in question, as the international segment did clear.
May 22, 2018, 5:07 pm
#1841
Join Date: Jul 2016
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Interesting thread. I recently misconnected a GPU seat on the reconfigured 777 due to a late arrival cause by the fog in SFO. Tried to get rebooked on the following day’s flight, but that was already fully booked, so I decided to pull my GPU (since they couldn’t confirm me on any flights) and take a different flight on an aisle Y seat on a 787 with the 3-3-3 seating instead of a middle seat on the 777’s 3-4-3 configuration. Wondering if I could have gotten comped if I had kept the GPU attached to the ticket...?
May 22, 2018, 5:14 pm
#1842
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No. You would have just gotten a refund of the GPU anyway. At that point, it just becomes an uncleared instrument. The only way you would have gotten downgrade compensation is if they had rebooked you into the full J cabin on your new flight and then you got downgraded to Y. Since they were (correctly) refusing to do that, no compensation would apply.
May 22, 2018, 11:23 pm
#1843
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OP got the domestic segment cleared by GPU, not CPU. So undoubtedly OP paid for the upgrade.
If the GPU is considered used, shouldn't UA, at the minimum, issue a new RPU to OP make up the paid upgrade that OP did not get?
May 22, 2018, 11:43 pm
#1844
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To make matters worse, every single one of them had problems with the screening. You'd think if you do this for a living, you'd know to take the coins out of your pocket.
May 23, 2018, 6:27 am
#1845
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That I am with you.
See - this is the part I will never understand.
OP got the domestic segment cleared by GPU, not CPU. So undoubtedly OP paid for the upgrade.
If the GPU is considered used, shouldn't UA, at the minimum, issue a new RPU to OP make up the paid upgrade that OP did not get?
See - this is the part I will never understand.
OP got the domestic segment cleared by GPU, not CPU. So undoubtedly OP paid for the upgrade.
If the GPU is considered used, shouldn't UA, at the minimum, issue a new RPU to OP make up the paid upgrade that OP did not get?
A couple years ago I flew MEL-LAX-CLE with a GPU. MEL-LAX cleared (and is the flight I proposed to my now-wife on), LAX-CLE we died at #1 and #2 on the UG list. (Never cleared). Essentially the same position as the OP except we never had a seat in the F cabin to begin with. GPU was still "used", and I'd much rather have the seat up front internationally than domestically if I had to choose. DG comp makes the OP whole for the inconvenience of the faux domestic upgrade.