Mar 6, 2014, 12:40 pm
Last edit by: Billiken
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Downgraded from First/Business Class on United(Questions,Compensation, etc.)[ARCHIVE]
Where does this deduction come from?
May 25, 2017, 4:52 pm
#1637
Join Date: Dec 2010
Location: TX
Programs: UA 1K
Posts: 729
Why?
It is highly likely that he is substantially larger than his wife. The real advantage of the F/C seat on this length flight is space to avoid having to pull ones limbs in for hours and arrive in pain.
Not a zero sum game on this one. Not even close. [Unless the OP is similar size to wife]
It is highly likely that he is substantially larger than his wife. The real advantage of the F/C seat on this length flight is space to avoid having to pull ones limbs in for hours and arrive in pain.
Not a zero sum game on this one. Not even close. [Unless the OP is similar size to wife]
May 25, 2017, 5:13 pm
#1638
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
May 25, 2017, 5:15 pm
#1639
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
I would shut up and keep the money and miles or else get dragged off the plane!
May 25, 2017, 6:07 pm
#1640
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
May 25, 2017, 6:36 pm
#1641
Join Date: Oct 2011
Location: NYC
Programs: UA GS, SPG Plat, National EC Executive (Replaced Hertz), Hertz PC (Retired)
Posts: 724
May 25, 2017, 7:25 pm
#1642
Join Date: Sep 2009
Location: iad/dca
Programs: UA Million Mile Gold, Club, AA, Delta, Marriott, Hertz G, A/Club
Posts: 1,106
May 25, 2017, 8:18 pm
#1643
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
First, the $500 customer service gesture is overly generous. It should have been $200 or $250 (I don't recall exactly) for the LAX-DEN segment. But, even if UA paid $0, all it is obligated to do is refund the fare difference, which it is doing.
Second, the whole frothing at the mouth thing about air carriers' decision as to how to fly employees, e.g. in F is absolutely standard practice worldwide. The b.s. about GA's taking care of their buddies is a tough one given the audit trail surrounding the $1,000 in vouchers and the likelihood that those UA employees were not upgrades but entitled to fly positive space in F.
Best result from all of this is for UA to handle all UG's at the gate. Nobody gets one until T-30 minutes when check-in closes for the flight.
Second, the whole frothing at the mouth thing about air carriers' decision as to how to fly employees, e.g. in F is absolutely standard practice worldwide. The b.s. about GA's taking care of their buddies is a tough one given the audit trail surrounding the $1,000 in vouchers and the likelihood that those UA employees were not upgrades but entitled to fly positive space in F.
Best result from all of this is for UA to handle all UG's at the gate. Nobody gets one until T-30 minutes when check-in closes for the flight.
May 25, 2017, 9:30 pm
#1644
Suspended
Join Date: Jan 2008
Location: LAS
Programs: 1K---2,909,450 BIS miles
Posts: 214
I personally know many g/a's throughtout the system. Everyone of them has told me unequivocally that upgrading or putting a stand-by friend on a plane (out of order)will get them fired immediately.
Every person higher that # 5 on the upgrade list thinks that there is some sort of grand conspiracy going on, and you can figure out who they are by their sinister look of despair when the announcement goes out, "First class has checked in full, please board when your group is called!"
Every person higher that # 5 on the upgrade list thinks that there is some sort of grand conspiracy going on, and you can figure out who they are by their sinister look of despair when the announcement goes out, "First class has checked in full, please board when your group is called!"
May 25, 2017, 9:36 pm
#1645
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
You made your wife sit in Y and you took an F seat? 
May 26, 2017, 3:20 am
#1646
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
The refund works similar to a e-ticket refund. So don't assume it has been processed.
Go to UA website and request the refund again.
+1
You are supposed to get $200 ETC only. And don't forget - your wife also got a free upgrade for OGG-LAX.
If this happened to other airlines, you may not get as much UA has given you.
Go to UA website and request the refund again.
You are supposed to get $200 ETC only. And don't forget - your wife also got a free upgrade for OGG-LAX.
If this happened to other airlines, you may not get as much UA has given you.
May 26, 2017, 8:13 am
#1647
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
My wife and I flew OGG-LAX-DEN and cleared both upgrades via Upgrade with Miles for the LAX-DEN segment about ~T-48. We got to OGG and had our boarding passes printed and were both still in 5A and 5B in First. Upon arrival at LAX I checked the app and noticed that she had been moved to 10F and had completely disappeared from the Upgrade list. Since her ticket still said 5B we (mistakenly) just let it roll rather than going to the counter to see if there were any issues.
Upon boarding, sure enough she had been moved and was told to go to the counter for her new ticket. At the counter she was told that the seat was sold as a revenue booking and that she'd be first to move up if anyone didn't make the fight, even though she wasn't on the upgrade list any longer. They apologized and gave her a $500 voucher and told her all of the points we have put down would be credited back (they have not been after 48 hrs.)
To add to the frustration there were two United employees in First Class and the flight was not completely full, my wife had an open seat next to her in E+.
While the $500 and supposed miles credit is appreciated we still have a pretty sour taste in our mouth as a result of this. Any suggestions or experiences to draw on for how we address this with United would be most appreciated.
(FWIW I'm Silver and she is Member and we were originally booked on the same itinerary (L Class.))
Upon boarding, sure enough she had been moved and was told to go to the counter for her new ticket. At the counter she was told that the seat was sold as a revenue booking and that she'd be first to move up if anyone didn't make the fight, even though she wasn't on the upgrade list any longer. They apologized and gave her a $500 voucher and told her all of the points we have put down would be credited back (they have not been after 48 hrs.)
To add to the frustration there were two United employees in First Class and the flight was not completely full, my wife had an open seat next to her in E+.
While the $500 and supposed miles credit is appreciated we still have a pretty sour taste in our mouth as a result of this. Any suggestions or experiences to draw on for how we address this with United would be most appreciated.
(FWIW I'm Silver and she is Member and we were originally booked on the same itinerary (L Class.))
This said, in your case the outcome apology, refund of miles (so you got the long HNL-LAX for free) and $500 is a fair outcome IMHO, and was addressed appropriately.
Be glad you did not get the line some agents would have done, which is "we will give you a $200 credit, seating in F is not guaranteed, now go away"
May 26, 2017, 10:22 am
#1648
Join Date: Dec 2016
Posts: 13
We did not get the OGG-LAX segment for Free in First, it did not clear for that segment. So we should getting most if not all of the points back, in my estimation (27,500 x 2.) The only segment that remained cleared for us was the LAX-DEN for my seat.
May 26, 2017, 11:22 am
#1649
Join Date: Sep 2009
Location: Global
Posts: 5,998
FWIW -
Sometimes I have seen UA do this on upgrades...
Others GA's will go onboard and have the person at the top of the list move up to first.
I have seen it both ways. That may explain how some have seen non-rev's get the seat in FC.
Sometimes I have seen UA do this on upgrades...
- If you have a chance for an upgrade, GA asks you to not board to wait to see.
- Many people don't because all the overhead space tends to fill up.
- If everyone has boarded, GA clears the list and give the upgrade to the non-rev.
Others GA's will go onboard and have the person at the top of the list move up to first.
I have seen it both ways. That may explain how some have seen non-rev's get the seat in FC.
May 26, 2017, 5:01 pm
#1650
Join Date: Feb 2005
Location: TPA
Programs: UA Global Services 3MM, Hyatt Lifetime Globalist
Posts: 2,927
FWIW -
Sometimes I have seen UA do this on upgrades...
Others GA's will go onboard and have the person at the top of the list move up to first.
I have seen it both ways. That may explain how some have seen non-rev's get the seat in FC.
Sometimes I have seen UA do this on upgrades...
- If you have a chance for an upgrade, GA asks you to not board to wait to see.
- Many people don't because all the overhead space tends to fill up.
- If everyone has boarded, GA clears the list and give the upgrade to the non-rev.
Others GA's will go onboard and have the person at the top of the list move up to first.
I have seen it both ways. That may explain how some have seen non-rev's get the seat in FC.