Jan 3, 2016, 1:51 pm
Last edit by: WineCountryUA
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
Downgraded (Oversold) from First/Business Class on UA (Questions, Compensation, etc.)
Mar 7, 2024, 4:42 pm
#421
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,772
Mar 8, 2024, 2:11 am
#423
Join Date: Nov 2016
Posts: 123
At airport with no notice (a travel credit just arrived)
Down gauged then up then down again at the last minute
Germany is busy, but also "we're about to start downgrading 1ks " explanation
purchased upgrade from m fare I think (this is all for a friend on a separate pnr)
Mar 8, 2024, 3:31 am
#424
Join Date: Sep 2023
Location: SF
Programs: United 1K
Posts: 1
Earlier this week, I was booked in PremiumPlus (R class) from FRA to SFO on UA59 and had PlusPoints applied for Polaris upgrade to PZ class with me being 1K. When boarding began, I received the last spot on the list and was upgraded to PZ class and given a new seat (12L) due to a misconnect (so I was told). I had boarding pass in my hand and on app. My receipt on my account even still shows PZ business class for the flight. However, when I was boarding I was told the seat was not available anymore and 'downgraded' back to my R seat. Luckily I was given the seat I booked back. I've never seen this situation happen and wondering if this is still considered a downgrade, etc?
Mar 8, 2024, 4:40 am
#425
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,978
Earlier this week, I was booked in PremiumPlus (R class) from FRA to SFO on UA59 and had PlusPoints applied for Polaris upgrade to PZ class with me being 1K. When boarding began, I received the last spot on the list and was upgraded to PZ class and given a new seat (12L) due to a misconnect (so I was told). I had boarding pass in my hand and on app. My receipt on my account even still shows PZ business class for the flight. However, when I was boarding I was told the seat was not available anymore and 'downgraded' back to my R seat. Luckily I was given the seat I booked back. I've never seen this situation happen and wondering if this is still considered a downgrade, etc?
Mar 18, 2024, 6:07 pm
#426
Join Date: Feb 2017
Location: SFO/AUS
Programs: United 1K
Posts: 10
Upgraded before boarding and then downgraded 20 minutes later
Curious what others think happened here:
On a last minute trip with a delayed BOS-SFO leg this evening I was in an E+ middle seat and decided to apply 20 PlusPoints to move up from eighth on the upgrade list to 2nd.
20 minutes before boarding, checked the app and saw 2x seats in J had freed up! I figured these were due to preemptive misconnects who changed flights. Then, while walking to the gate before boarding, I got the “you’ve been upgraded” text.
Boarded and settled into my new seat, but as the PDB arrived, the GA showed up and told myself and the other last minute upgrade that “the system had made a mistake” and we needed to go back to our original seats (both middles). Kinda bummed as I could’ve switched to an aisle if the upgrade hadn’t gone through.
From the FAs chatter while we were waiting to go back to E+, the couple that eventually took the J seats we were downgraded from sound like they were originally booked on the flight, but the FAs also seem confused how this happened.
As a 1K this is far from the first time I’ve been upgraded and then downgraded, but usually this happens when I get a last minute upgrade when they think there’s a no show who turns up.
I’ll report back if the FAs offer any comp to myself or the other passenger, but if not, is it worth asking the 1K email?
Otherwise, mostly curious if this is a common occurrence and if a “system error” is actually to blame or rather it was human error on either the GA or passengers?
On a last minute trip with a delayed BOS-SFO leg this evening I was in an E+ middle seat and decided to apply 20 PlusPoints to move up from eighth on the upgrade list to 2nd.
20 minutes before boarding, checked the app and saw 2x seats in J had freed up! I figured these were due to preemptive misconnects who changed flights. Then, while walking to the gate before boarding, I got the “you’ve been upgraded” text.
Boarded and settled into my new seat, but as the PDB arrived, the GA showed up and told myself and the other last minute upgrade that “the system had made a mistake” and we needed to go back to our original seats (both middles). Kinda bummed as I could’ve switched to an aisle if the upgrade hadn’t gone through.
From the FAs chatter while we were waiting to go back to E+, the couple that eventually took the J seats we were downgraded from sound like they were originally booked on the flight, but the FAs also seem confused how this happened.
As a 1K this is far from the first time I’ve been upgraded and then downgraded, but usually this happens when I get a last minute upgrade when they think there’s a no show who turns up.
I’ll report back if the FAs offer any comp to myself or the other passenger, but if not, is it worth asking the 1K email?
Otherwise, mostly curious if this is a common occurrence and if a “system error” is actually to blame or rather it was human error on either the GA or passengers?
Mar 18, 2024, 6:11 pm
#427
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,772
Did you save a copy of the upgraded BP, if so you are eligible for downgrade comp. Even without it, you may be able to claim the comp.
Mar 18, 2024, 6:18 pm
#428
Join Date: Feb 2017
Location: SFO/AUS
Programs: United 1K
Posts: 10
Unfortunately not, by the time it occurred to me my BP had already been reverted, but I have a screenshot of the “Confirmed” check mark with an E+ seat assignment. I think I’ll have to email to get my PP back anyway.
Mar 19, 2024, 12:38 am
#430
Join Date: Feb 2017
Location: SFO/AUS
Programs: United 1K
Posts: 10