Jan 3, 2016, 1:51 pm
Last edit by: WineCountryUA
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
Downgraded (Oversold) from First/Business Class on UA (Questions, Compensation, etc.)
Apr 8, 2023, 3:09 pm
#286
Join Date: Oct 2013
Posts: 66
Downgraded LHR - EWR
Myself and my son were on a plus point upgrade and my wife and daughter were on award miles. Due to equipment change, we got downgraded from Polaris to economy. 46 seats down to 16. What should I expect by way of compensation? I am a 1K. My biggest issue is that I purchased award miles to pay for my wife and daughter’s ticket as i was short miles to the tune of $2000. I know additional mile purchases are not refundable, but they were purchased specifically for this flight.
Apr 8, 2023, 3:15 pm
#287
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Under "GG OVS" or "FRONT CBN OVERSALE" (see thread's wiki) for a EWR-LHR downgrade Polaris to economy, if a last second change does not get the full compensation does get return of upgrade instruments and extra miles
Last edited by WineCountryUA; Apr 8, 2023 at 3:25 pm Reason: Last minute aircraft change
Apr 8, 2023, 3:20 pm
#289
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,019
Apr 8, 2023, 3:23 pm
#290
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
The dollar amount may not apply if this was a last minute equipment switch but the return of the upgrade instrument and return of mileage for Polaris should be returned-- need to call MileagePlus Service Center for both
However an inconvenience comp (ETC) is likely on a message to 1K email
However an inconvenience comp (ETC) is likely on a message to 1K email
Apr 17, 2023, 11:45 am
#291
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Scenario: You have a confirmed plus points upgrade on second leg of connecting itinerary & you are unbooked from that second leg prior to departure due to late inbound, with your freed-up seat in first given to another traveler. However, ultimately you do end up making the connection, and are seated in economy. Is that a "downgrade" subject to compensation?
Apr 17, 2023, 11:49 am
#292
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,525
Scenario: You have a confirmed plus points upgrade on second leg of connecting itinerary & you are unbooked from that second leg prior to departure due to late inbound, with your freed-up seat in first given to another traveler. However, ultimately you do end up making the connection, and are seated in economy. Is that a "downgrade" subject to compensation?
Apr 17, 2023, 12:04 pm
#293
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
Scenario: You have a confirmed plus points upgrade on second leg of connecting itinerary & you are unbooked from that second leg prior to departure due to late inbound, with your freed-up seat in first given to another traveler. However, ultimately you do end up making the connection, and are seated in economy. Is that a "downgrade" subject to compensation?
Apr 17, 2023, 12:22 pm
#294
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
The only reason the connection was made was due to the second leg flight departing late (supposedly the flight was closed & then reopened to accommodate late connectors), so I'm nearly certain that the pax wasn't at the gate at T-15 relative to the scheduled departure time.
Apr 17, 2023, 12:28 pm
#295
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
The only reason the connection was made was due to the second leg flight departing late (supposedly the flight was closed & then reopened to accommodate late connectors), so I'm nearly certain that the pax wasn't at the gate at T-15 relative to the scheduled departure time.
Apr 17, 2023, 12:35 pm
#296
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
I don't know the answer to that question. I do know that the pax ended up back on the original connecting flight after offloading via the waitlist. I will assume that the gate agent followed proper protocol for offloading late-arriving pax, in which case it does sound clear that no downgrade compensation is due. Thanks for your input!
Apr 17, 2023, 4:12 pm
#297
Join Date: Apr 2008
Location: Thailand
Programs: MileagePLUS Premier Gold, Skywards Gold and Flying Blue Petroleum Club
Posts: 43
CRP-IAH-MSY Upgraded then downgraded
Hi FT,
I was booked last week CRP-IAH-MSY and had previously upgraded my booking to an economy plus seats (paid). When I went to check into my flight, the first leg showed no seat assignment which was weird because I had prepaid for a bulkhead economy plus seat the week prior. I did a little more digging and it appears that I was upgraded to first but not assigned a seat, I called the airline and was told to figure it out at the check-in counter. I arrived at the airport the next day and was given an exit row seat in economy. Should I request a refund on my prepaid seat and should I expect compensation for the lost upgrade?
Thanks.
I was booked last week CRP-IAH-MSY and had previously upgraded my booking to an economy plus seats (paid). When I went to check into my flight, the first leg showed no seat assignment which was weird because I had prepaid for a bulkhead economy plus seat the week prior. I did a little more digging and it appears that I was upgraded to first but not assigned a seat, I called the airline and was told to figure it out at the check-in counter. I arrived at the airport the next day and was given an exit row seat in economy. Should I request a refund on my prepaid seat and should I expect compensation for the lost upgrade?
Thanks.
Apr 17, 2023, 4:19 pm
#298
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
Hi FT,
I was booked last week CRP-IAH-MSY and had previously upgraded my booking to an economy plus seats (paid). When I went to check into my flight, the first leg showed no seat assignment which was weird because I had prepaid for a bulkhead economy plus seat the week prior. I did a little more digging and it appears that I was upgraded to first but not assigned a seat, I called the airline and was told to figure it out at the check-in counter. I arrived at the airport the next day and was given an exit row seat in economy. Should I request a refund on my prepaid seat and should I expect compensation for the lost upgrade?
Thanks.
I was booked last week CRP-IAH-MSY and had previously upgraded my booking to an economy plus seats (paid). When I went to check into my flight, the first leg showed no seat assignment which was weird because I had prepaid for a bulkhead economy plus seat the week prior. I did a little more digging and it appears that I was upgraded to first but not assigned a seat, I called the airline and was told to figure it out at the check-in counter. I arrived at the airport the next day and was given an exit row seat in economy. Should I request a refund on my prepaid seat and should I expect compensation for the lost upgrade?
Thanks.
In general, you paid for E+ and got E+, so I wouldn't expect a refund. Downgrade compensation would be appropriate if you actually were in F.
Apr 17, 2023, 4:28 pm
#299
Join Date: Apr 2008
Location: Thailand
Programs: MileagePLUS Premier Gold, Skywards Gold and Flying Blue Petroleum Club
Posts: 43
I'm silver. The united app certainly said I had been upgraded to F, as well as the person I spoke with on the phone. I don't know if they had a aircraft change or if someone else was given my seat.
Apr 17, 2023, 4:41 pm
#300
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,400
No E+ refund for a silver who moves to F via CPU.