gokeeper

I've been tracking 837 on 7.23 because I booked 838 on 7.24, it's been MX from the beginning and they finally cancelled it after last update of 7 hours 20 mins delay and change the reason to catering...

I got rebooked on 804 NRT-IAD after 838 was cancelled, but was surprised to see 804 left with 2 empty seats, shouldn't UA filled every single seat in this kind of cancellation?

DL2SXM

one would think. UA must have had lots of empty seats on the other ex NRT - USA flights.

Kacee

For most pax booked NRT-SFO, NRT-IAD isn't really a solution. There are numerous better options for pax terminating anywhere except the SE US.

PV_Premier

typical UA

i really wish the DOT would pay more attention to this kind of stuff

kluau88

I wonder if there was an issue with the cart lift for the galley in the Upper Deck.

goalie

Then that, as we all know, would/should be an mx issue

kirkwoodj

UA 2083 made it! Moderate delay due to wind. Thennnnnnn, random customs search!

HkCaGu

In line with the spirit of the 3- or 4-hour tarmac limit, there should be a limit for accumulating delays. EU paying $660 after just a four-hour delay may sound ridiculous, but if you're delayed 6-10 hours and kept in and around the plane and terminal, they should be forced to pay each passenger $200-400 if at-least-partially caused by mechanical.

cfischer

UA43 FCO-IAD 772 cancelled due to aircraft maintenance
UA895 HKG-SIN 772 cancelled due to aircraft maintenance
UA1445 STT-IAD 738 cancelled due to aircraft maintenance
UA36 EWR-EDI 752 cancelled due to aircraft maintenance
UA167 LIS-IAD 752 5 hrs late due to aircraft maintenance
UA170 EWR-VCE 764 cancelled due to aircraft maintenance
UA38 EWR-OSL 752 cancelled due to aircraft maintenance
UA90 EWR-TLV 772 cancelled due to aircraft maintenance

amazing. No wonder UA trails Delta in any conceivable measure of revenue and customer satisfaction.

kluau88

The trickle down effect from Sunday's issues with UA 895 ORD-HKG diverting to SFO.

7/27 UA 896 HKG-ORD (N795UA) estimated departure at 2345, 12 hours 5 minutes late and estimated arrival at 0043, 10 hours 43 minutes late due to operational difficulties.

Aussienarelle

Some thoughts please. I have been on a number of cancelled flights, well more accurately been on a number of replacement flights as my flights have been cancelled, and have taken the appreciation offers, but the most recent experience at the weekend really upset me as it seems to be a pattern and I have ended up out of pocket. The last two replacement flights have been delayed and si I missed the connecting flights that UA had rescheduled. December they refused to put me on a non-stop flight FRA-CAI as only J seats were available and rputed me through LHR causing me to miss my tour of Alexandria, but FRA is not a UA hub so just took it with a grain of salt.

I always book a flight allowing plenty of time for connections, but UA rebooks me with much closer connection times and are invariably late.

However, this last weekend, the PVG-LAX flight was cancelled and the replacement flight was late so I missed the 10.30am flight UA had booked me on and next flight was not until 9.30pm. They then switched me to AA for 1
45pm departure but AA wanted luggage fees even though I pointed out I was transferring from an international flight, so I ended up having a car drive me from LAX to SAN. I sent a note to UA telling them of their horrible customer service as there were many of us in J class that missed connecting flights and they had no one at the terminal where we arrived to assist us except give us an orange "close connection" card and as I have Global Entry that was completely useless.

I contacted UA about this completely dreadful customer service experience but have not heard back from them.

My question is whether I can claim the GBP600 as this would help alleviate my additional costs and compensate me for the lost day I will not get back with my son.

FL390

This frame, N787UA, was supposed to be UA41 FCO-EWR on 7/24 and then UA43 FCO-IAD on 7/25. It's still sitting in Rome and is supposed to ferry to IAD on 7/27 as UA2144. From there it's doing 7/27 UA918 IAD-LHR and then my flight 7/28 UA935 LHR-LAX. It will be interesting to see if this frame makes it to LHR in time for my flight.

emcampbe

I had this happen in YYZ in June - late flight from IAD landed at 12:30am, 1.5 hour delay or so. Was gonna take the train home, but it was going to be a close call as to whether we would make it, and being with the infant made it trickier. Decided to just book the airport Marriott, which I couldn't do online because of he date issue mentioned. Luckily, I got through on the phone right away and was able to book it. You'd think the website would be able to keep the option open for a few hours to book a room.

bmwe92fan

Others mentioned a neat trick to deal with this issue when it came up before - change the time on your phone to Hawaii time - or some time zone still in the prior day - and then try again.....

TA

So, not to take this as a representative sample -- but going on an earlier question I was curious about:

What is the explanation for how frequently UA seems to have mechanical cancellations compared to other airlines?

-- Is it that they have trouble predicting/forecasting when a mechanical issue will arise, and so are unprepared to resolve unexpected equipment "breakage" in time to save the flight?

-- Is it that they allow a larger proportion of non-mandatory fix items build and accumulate to the point that they have to cancel?

-- Does UA not have enough mechanics to timely address all the things that should be repaired to send aircraft out in flyable condition?

-- Is UA taking a very cost-driven maintenance approach to avoid unnecessary maintenance, expecting that the cost of cancellation is less than doing more maintenance?

Just curious.