Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Boarding door closed and seat given away 25 mins before departure. Any recourse?

Boarding door closed and seat given away 25 mins before departure. Any recourse?

Old Jan 2, 16, 3:10 pm
  #136  
Suspended
 
Join Date: Sep 2014
Posts: 3,072
Originally Posted by LaserSailor View Post
Not if the same passenger is duly boarded by reopening the door. This happened to me three times in 2015.
But that's not what happened here, nor what's being debated here.
jsk1973 is offline  
Old Jan 2, 16, 3:11 pm
  #137  
 
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
Originally Posted by LaserSailor View Post
Not if the same passenger is duly boarded by reopening the door. This happened to me three times in 2015.
Well, not to you personally, as you're at the gate at least 30-minutes early.

But, if, if, and another if...in this case the if really is irrelevant, since the door wasn't reopened and the passenger wasn't duly boarded.
transportbiz is offline  
Old Jan 2, 16, 3:38 pm
  #138  
FlyerTalk Evangelist
 
Join Date: Jun 2005
Posts: 31,562
Originally Posted by raehl311 View Post
Well, we should note that it's actually whichever UX carrier that serves Lincoln that didn't fulfill their legal obligations and would be on the hook for the fine.

But I agree that, unless EQM are the most important thing to OP, he should go straight to DoT complaint. The airline relies on passengers not knowing their rights and DoT needs to know when airlines are doing that so there is enforcement action and the airlines fulfill their responsibilities.
I think it would also help if the penalty went up if they try to play games.
Loren Pechtel is offline  
Old Jan 2, 16, 8:11 pm
  #139  
 
Join Date: Oct 2012
Location: NYC
Programs: AA DULtArer
Posts: 5,525
Originally Posted by Loren Pechtel View Post
I think it would also help if the penalty went up if they try to play games.
In which case the airlines will move T-15 deadline to T-30 -want to rethink that strategy?

I strive to arrive by T-30, and if I don't, I'm late. The times I've reached a pushed back plane has been between T-30 and T-15. The difference between reasonable and DYKWIA behaviour is the absence of toddler chest beating if I failed to get on the plane.

Something to consider about T-15....if the entire plane shows up at T-15 the plane goes out late. It's the last opportunity to board and should be used as a cushion for flat tires, accidents, acts of God, black holes - not the time that I want to spend watching my football team in the bar
LaserSailor is offline  
Old Jan 2, 16, 8:20 pm
  #140  
 
Join Date: Feb 2008
Programs: 6 year GS, now MM Jeff-ugee, *wood LTPlt, VX Gold, SkyPeso PLT
Posts: 6,298
Originally Posted by LaserSailor View Post
In which case the airlines will move T-15 deadline to T-30 -want to rethink that strategy?

I strive to arrive by T-30, and if I don't, I'm late. The times I've reached a pushed back plane has been between T-30 and T-15. The difference between reasonable and DYKWIA behaviour is the absence of toddler chest beating if I failed to get on the plane.

Something to consider about T-15....if the entire plane shows up at T-15 the plane goes out late. It's the last opportunity to board and should be used as a cushion for flat tires, accidents, acts of God, black holes - not the time that I want to spend watching my football team in the bar
If United told flyers they had to be at the gate 30 minutes before the flight, or have their seats cancelled, the result would be (a) very angry passengers, (b) a need to only book much longer connections, making United less competitive, and (c) a loss of traffic from those with options.

The system works, the passenger did nothing wrong here, the fault is a rogue agent.

Last edited by WineCountryUA; Jan 3, 16 at 3:20 pm Reason: unneeded commenting on other posters deleted
spin88 is offline  
Old Jan 2, 16, 8:45 pm
  #141  
Suspended
 
Join Date: Nov 2007
Posts: 8,805
Originally Posted by LaserSailor View Post
The difference between reasonable and DYKWIA behaviour is the absence of toddler chest beating if I failed to get on the plane.
Wow.

Expecting United to follow their published rules and regulations and not shaft a customer is now considered "DYKWIA behaviour"? Explaining the details in a detailed, rational, manner is suddenly "Toddler Chest beating"?

Surftel is offline  
Old Jan 2, 16, 10:58 pm
  #142  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG75K; Marriott Titanium; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 41,912
Originally Posted by spin88 View Post
That said, if United told flyers they had to be at the gate 30 minutes before the flight, or have their seats cancelled, the result would be (a) very angry passengers, (b) a need to only book much longer connections, making United less competitive, and (c) a loss of traffic from those with options.
Tell your business travelers they need to be at the gate 15 minutes earlier than every other major airline requires? Competitive suicide.

Originally Posted by spin88 View Post
The system works, the passenger did nothing wrong here, the fault is a rogue agent.
Exactly. There is no broader lesson here.
Kacee is offline  
Old Jan 2, 16, 11:08 pm
  #143  
 
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
Originally Posted by Kacee View Post
Tell your business travelers they need to be at the gate 15 minutes earlier than every other major airline requires? Competitive suicide.



Exactly. There is no broader lesson here.
GA didn't follow procedure. Period.

Last edited by WineCountryUA; Jan 3, 16 at 3:19 pm Reason: commenting on posters deleted
transportbiz is offline  
Old Jan 3, 16, 2:04 pm
  #144  
FlyerTalk Evangelist
 
Join Date: Jun 2005
Posts: 31,562
Originally Posted by LaserSailor View Post
In which case the airlines will move T-15 deadline to T-30 -want to rethink that strategy?

I strive to arrive by T-30, and if I don't, I'm late. The times I've reached a pushed back plane has been between T-30 and T-15. The difference between reasonable and DYKWIA behaviour is the absence of toddler chest beating if I failed to get on the plane.

Something to consider about T-15....if the entire plane shows up at T-15 the plane goes out late. It's the last opportunity to board and should be used as a cushion for flat tires, accidents, acts of God, black holes - not the time that I want to spend watching my football team in the bar
No--I'm saying that if they try to deny an IDB happened that they owe the passenger more than if they fess up at the time.
Loren Pechtel is offline  
Old Jan 3, 16, 3:46 pm
  #145  
 
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Titanium/LT Platinum, Hilton Gold, AA Platinum
Posts: 4,470
Originally Posted by Loren Pechtel View Post
No--I'm saying that if they try to deny an IDB happened that they owe the passenger more than if they fess up at the time.
That makes sense to me. If a passenger breaks a rule, we've heard of hundreds of thousands of miles revoked and frequent flier accounts closed. But if an airline is caught breaking a rule, it might be fined, but maybe some portion of the fine should go to the passenger as well...something like they owe the passenger double the IDB comp in this case.
JBord is offline  
Old Jan 3, 16, 7:35 pm
  #146  
 
Join Date: Oct 2012
Location: NYC
Programs: AA DULtArer
Posts: 5,525
Originally Posted by Loren Pechtel View Post
No--I'm saying that if they try to deny an IDB happened that they owe the passenger more than if they fess up at the time.
Gotcha. Yes, I agree if they are weasly about it they should get lashed.
LaserSailor is offline  
Old Jan 3, 16, 8:19 pm
  #147  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 43,328
Theoretically, if DOT determines that UA not only did not properly pay IDB, but also violated the IDB rules, e.g., did not seek volunteers and did not off-load in a pre-determined order, DOT already has ample authority to impose eye-popping fines. It just doesn't.
Often1 is offline  
Old Jan 4, 16, 10:25 am
  #148  
 
Join Date: Feb 2014
Programs: UA Plat, SPG Gold, Marriott Gold
Posts: 677
Here's something I have never really understood about airline scheduling.

Why don't the airlines simply publish the "boarding end time" for flights, instead of the departure time? For other time specific events, the published time is usually the time that you need to be in your seat, not some variable time after you need to be in your seat. In some cases (movies are a good example), the published time is well before the time that the show actually starts. I really can't think of another industry that routinely publishes a time that is after the time that you need to be there and settled in your seat.

I know that people can and do adjust, but it just seems like this change would make air travel much more intuitive, especially for the occasional traveler.
Soccerdad1995 is offline  
Old Jan 4, 16, 11:05 am
  #149  
Suspended
 
Join Date: Nov 2007
Posts: 8,805
Originally Posted by Soccerdad1995 View Post
Here's something I have never really understood about airline scheduling.

Why don't the airlines simply publish the "boarding end time" for flights, instead of the departure time?
United does. In fact they print it on your ticket.

In this case United chose to unilaterally change this time without notifying their customer. The customer arrived at the gate prior to the deadline, with plenty of time to board, but was stranded due to the GA actions.
Surftel is offline  
Old Jan 4, 16, 12:47 pm
  #150  
 
Join Date: Feb 2014
Programs: UA Plat, SPG Gold, Marriott Gold
Posts: 677
Originally Posted by Surftel View Post
United does. In fact they print it on your ticket.

In this case United chose to unilaterally change this time without notifying their customer. The customer arrived at the gate prior to the deadline, with plenty of time to board, but was stranded due to the GA actions.
Yes I know. And I am in agreement that UA screwed up here.

What I was suggesting is a change to the times that are listed when searching for a flight. For example, I am looking for a flight home after a business meeting. The meeting ends at 3 pm and I know that I can safely plan on getting to the airport, clearing security, and being at a gate by 4:30 pm. It would be much easier for me to just use that as my starting time for a search instead of also needing to factor in another 15-30 minutes of cushion for a "boarding end time" that is earlier than the published flight time.

Yes, this would require some adjustment, but it should be easy. And if anyone is uneducated on the change, they will just show up early for their first flight post change.
Soccerdad1995 is offline  

Thread Tools
Search this Thread