Booked in P on a 2-class flight, itin shows "R Requested"
Dec 17, 2015, 9:01 pm
#1
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Booked in P on a 2-class flight, itin shows "R Requested"
Should I be worried that this itin is completely hosed?
And yes, a waitlisted segment in R shows up on the itin, too. I'm calling tomorrow to try to sort things out...
Originally Posted by United.com
Flight:UA1459
Aircraft: Boeing 737-800
Fare Class: United Business (P) - (R class requested)
Meal: Breakfast
No Special Meal Offered.
Aircraft: Boeing 737-800
Fare Class: United Business (P) - (R class requested)
Meal: Breakfast
No Special Meal Offered.
Dec 17, 2015, 10:55 pm
#3
Join Date: May 2011
Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium
Posts: 1,803
I had this happen when I applied an RPU at booking (waitlisted) but then paid to UG at T-48. My flight showed "R class requested" at OLCI but I was able to grab an F seat regardless and the RPU redeposited two days later.
Dec 18, 2015, 6:58 am
#4
Join Date: Jul 2010
Location: YEG
Programs: UA 1K, AC SE, WJ Gold
Posts: 352
I recently booked a flight over the phone with a 1K rep who told me I was booking a 'promo flight in K class with an automatic upgrade to P' ... I asked her to clarify and she said something like, "if space in United First is available, you can auto-upgrade, but it's actually a K fare."
I tried to seek clarity but still was unclear about this 'promo fare.' I ended up flying up front and the miles / segments posted as though it was a P fare. If she was, indeed, correct, could this be the case for this flight of yours OP?
I tried to seek clarity but still was unclear about this 'promo fare.' I ended up flying up front and the miles / segments posted as though it was a P fare. If she was, indeed, correct, could this be the case for this flight of yours OP?
Dec 18, 2015, 8:26 am
#5
Join Date: Oct 2013
Location: WAS/ BOM
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Posts: 1,567
I recently booked a flight over the phone with a 1K rep who told me I was booking a 'promo flight in K class with an automatic upgrade to P' ... I asked her to clarify and she said something like, "if space in United First is available, you can auto-upgrade, but it's actually a K fare."
I tried to seek clarity but still was unclear about this 'promo fare.' I ended up flying up front and the miles / segments posted as though it was a P fare. If she was, indeed, correct, could this be the case for this flight of yours OP?
I tried to seek clarity but still was unclear about this 'promo fare.' I ended up flying up front and the miles / segments posted as though it was a P fare. If she was, indeed, correct, could this be the case for this flight of yours OP?
Dec 18, 2015, 9:15 am
#6
Join Date: Jun 2004
Location: Washington, DC
Programs: UA Gold 1MM, AA EXP, HH Diamond, MR Gold, Avis PC, Hertz PC
Posts: 1,252
I had a HNL-IAD flight a few weeks ago that was booked in P all the way back in March. At various times over the course of the year it would show "R Class Requested." It would usually disappear in a day or two, so it could just be a website glitch.
Dec 18, 2015, 10:55 am
#7
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I haven't had time to call yet but will be interested to see how UA resolves it...
Dec 18, 2015, 3:23 pm
#8
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Dec 18, 2015, 5:20 pm
#9
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So far have been on the phone for nearly an hour. Reservations agent gets the ticket in sync after about 30 minutes and talking to his supervisor repeatedly, according to him, but drops both the P fare and the other segment's upgrade. He says, "But they'd never collected the fare difference; you'd have to pay the difference."
I said, "Yes, I told you that. I'm happy to pay the fare difference; I wasn't expecting it to be free."
He then transferred me to Web Support, who say, "We don't see a problem with the res," and I point out that it is now back in economy on the upgraded segment and the upfared one.
As soon as he looked at the ticket history: "Let me call my service desk."
They're now trying to replicate the upfare. I can do so on the web site myself, for $60 more than it was yesterday, but still an acceptable amount to me... if only they can get it to work at Web Support. (Because I am sure if I do it again online, it will just error out again, leaving me exactly back where I started.)
ETA: Web Support couldn't replicate the results, but while I had the guy on the phone, I said, "Mind if I try changing it myself again? If I break the ticket, you can fix it." Same error, but now the Web Support team had something to go on, and put me on hold for 15 more minutes investigating. Finally, they said, "How about we charge you $150, because we can't figure out how to charge you $160 or $229.50. I've wasted 45 minutes of your time and still don't have a great answer as to what's going on."
Now the ticket receipt shows a $150 "service charge" and the segment in P (and the other segment in R). My only fear is that when I go to check in at POS, they'll have some kind of issue given they never collected additional fare, just a service charge. Or that the underlying e-ticket is still in Y and not C (is that an issue when the receipt shows P?). Well, we'll see...
I said, "Yes, I told you that. I'm happy to pay the fare difference; I wasn't expecting it to be free."
He then transferred me to Web Support, who say, "We don't see a problem with the res," and I point out that it is now back in economy on the upgraded segment and the upfared one.
As soon as he looked at the ticket history: "Let me call my service desk."
They're now trying to replicate the upfare. I can do so on the web site myself, for $60 more than it was yesterday, but still an acceptable amount to me... if only they can get it to work at Web Support. (Because I am sure if I do it again online, it will just error out again, leaving me exactly back where I started.)
ETA: Web Support couldn't replicate the results, but while I had the guy on the phone, I said, "Mind if I try changing it myself again? If I break the ticket, you can fix it." Same error, but now the Web Support team had something to go on, and put me on hold for 15 more minutes investigating. Finally, they said, "How about we charge you $150, because we can't figure out how to charge you $160 or $229.50. I've wasted 45 minutes of your time and still don't have a great answer as to what's going on."
Now the ticket receipt shows a $150 "service charge" and the segment in P (and the other segment in R). My only fear is that when I go to check in at POS, they'll have some kind of issue given they never collected additional fare, just a service charge. Or that the underlying e-ticket is still in Y and not C (is that an issue when the receipt shows P?). Well, we'll see...
Last edited by exerda; Dec 18, 2015 at 5:54 pm Reason: Resolution?
Dec 19, 2015, 1:37 pm
#10
Join Date: Sep 2008
Posts: 812
So far have been on the phone for nearly an hour. Reservations agent gets the ticket in sync after about 30 minutes and talking to his supervisor repeatedly, according to him, but drops both the P fare and the other segment's upgrade. He says, "But they'd never collected the fare difference; you'd have to pay the difference."
I said, "Yes, I told you that. I'm happy to pay the fare difference; I wasn't expecting it to be free."
He then transferred me to Web Support, who say, "We don't see a problem with the res," and I point out that it is now back in economy on the upgraded segment and the upfared one.
As soon as he looked at the ticket history: "Let me call my service desk."
They're now trying to replicate the upfare. I can do so on the web site myself, for $60 more than it was yesterday, but still an acceptable amount to me... if only they can get it to work at Web Support. (Because I am sure if I do it again online, it will just error out again, leaving me exactly back where I started.)
ETA: Web Support couldn't replicate the results, but while I had the guy on the phone, I said, "Mind if I try changing it myself again? If I break the ticket, you can fix it." Same error, but now the Web Support team had something to go on, and put me on hold for 15 more minutes investigating. Finally, they said, "How about we charge you $150, because we can't figure out how to charge you $160 or $229.50. I've wasted 45 minutes of your time and still don't have a great answer as to what's going on."
Now the ticket receipt shows a $150 "service charge" and the segment in P (and the other segment in R). My only fear is that when I go to check in at POS, they'll have some kind of issue given they never collected additional fare, just a service charge. Or that the underlying e-ticket is still in Y and not C (is that an issue when the receipt shows P?). Well, we'll see...
I said, "Yes, I told you that. I'm happy to pay the fare difference; I wasn't expecting it to be free."
He then transferred me to Web Support, who say, "We don't see a problem with the res," and I point out that it is now back in economy on the upgraded segment and the upfared one.
As soon as he looked at the ticket history: "Let me call my service desk."
They're now trying to replicate the upfare. I can do so on the web site myself, for $60 more than it was yesterday, but still an acceptable amount to me... if only they can get it to work at Web Support. (Because I am sure if I do it again online, it will just error out again, leaving me exactly back where I started.)
ETA: Web Support couldn't replicate the results, but while I had the guy on the phone, I said, "Mind if I try changing it myself again? If I break the ticket, you can fix it." Same error, but now the Web Support team had something to go on, and put me on hold for 15 more minutes investigating. Finally, they said, "How about we charge you $150, because we can't figure out how to charge you $160 or $229.50. I've wasted 45 minutes of your time and still don't have a great answer as to what's going on."
Now the ticket receipt shows a $150 "service charge" and the segment in P (and the other segment in R). My only fear is that when I go to check in at POS, they'll have some kind of issue given they never collected additional fare, just a service charge. Or that the underlying e-ticket is still in Y and not C (is that an issue when the receipt shows P?). Well, we'll see...
Dec 19, 2015, 3:19 pm
#11
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So far have been on the phone for nearly an hour. Reservations agent gets the ticket in sync after about 30 minutes and talking to his supervisor repeatedly, according to him, but drops both the P fare and the other segment's upgrade. He says, "But they'd never collected the fare difference; you'd have to pay the difference."
I said, "Yes, I told you that. I'm happy to pay the fare difference; I wasn't expecting it to be free."
He then transferred me to Web Support, who say, "We don't see a problem with the res," and I point out that it is now back in economy on the upgraded segment and the upfared one.
As soon as he looked at the ticket history: "Let me call my service desk."
They're now trying to replicate the upfare. I can do so on the web site myself, for $60 more than it was yesterday, but still an acceptable amount to me... if only they can get it to work at Web Support. (Because I am sure if I do it again online, it will just error out again, leaving me exactly back where I started.)
ETA: Web Support couldn't replicate the results, but while I had the guy on the phone, I said, "Mind if I try changing it myself again? If I break the ticket, you can fix it." Same error, but now the Web Support team had something to go on, and put me on hold for 15 more minutes investigating. Finally, they said, "How about we charge you $150, because we can't figure out how to charge you $160 or $229.50. I've wasted 45 minutes of your time and still don't have a great answer as to what's going on."
Now the ticket receipt shows a $150 "service charge" and the segment in P (and the other segment in R). My only fear is that when I go to check in at POS, they'll have some kind of issue given they never collected additional fare, just a service charge. Or that the underlying e-ticket is still in Y and not C (is that an issue when the receipt shows P?). Well, we'll see...
I said, "Yes, I told you that. I'm happy to pay the fare difference; I wasn't expecting it to be free."
He then transferred me to Web Support, who say, "We don't see a problem with the res," and I point out that it is now back in economy on the upgraded segment and the upfared one.
As soon as he looked at the ticket history: "Let me call my service desk."
They're now trying to replicate the upfare. I can do so on the web site myself, for $60 more than it was yesterday, but still an acceptable amount to me... if only they can get it to work at Web Support. (Because I am sure if I do it again online, it will just error out again, leaving me exactly back where I started.)
ETA: Web Support couldn't replicate the results, but while I had the guy on the phone, I said, "Mind if I try changing it myself again? If I break the ticket, you can fix it." Same error, but now the Web Support team had something to go on, and put me on hold for 15 more minutes investigating. Finally, they said, "How about we charge you $150, because we can't figure out how to charge you $160 or $229.50. I've wasted 45 minutes of your time and still don't have a great answer as to what's going on."
Now the ticket receipt shows a $150 "service charge" and the segment in P (and the other segment in R). My only fear is that when I go to check in at POS, they'll have some kind of issue given they never collected additional fare, just a service charge. Or that the underlying e-ticket is still in Y and not C (is that an issue when the receipt shows P?). Well, we'll see...
Dec 19, 2015, 3:36 pm
#12
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The Web Support guy was pleased that I was OK with the outcome. "This call could have gone such a different way," he said, and was very apologetic for taking 45 minutes (this after a similar amount of time with Reservations). "You don't understand how many people get very, very upset about things like this."
I explained that I have seen the Web site getting better, and that it's improved from the early days of the merger, but that "Change Flights" still works poorly (necessitating a call probably 75% of the time IME), and the various upgrade & upfare options seem very buggy. But I'm still glad to have seen progress.
I think me having a good attitude did help with the ultimate resolution in my favor. I feel sorry for some of the calls Web Support must get...
I explained that I have seen the Web site getting better, and that it's improved from the early days of the merger, but that "Change Flights" still works poorly (necessitating a call probably 75% of the time IME), and the various upgrade & upfare options seem very buggy. But I'm still glad to have seen progress.
I think me having a good attitude did help with the ultimate resolution in my favor. I feel sorry for some of the calls Web Support must get...
Dec 19, 2015, 3:45 pm
#13
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Yeah I think I would have left this one alone. I ignore the "out of synch" messages and they clear up on their own 95% of the time. In the one or two times they haven't, I've not had a problem at the airport.