Dec 21, 2015, 10:25 pm
Last edit by: WineCountryUA
Hello,
The quickest way to update passport information is through the United App during check-in for an international flight, as we have removed the passport data field from MileagePlus profiles on united.com. When you have a stored passport on the App, you will be asked to confirm that you are traveling with that passport. If travel documents have changed, you can choose to replace the existing passport or add a new passport (there is a limit of two stored passports). After selecting to replace or add a new passport, you will be prompted to accept the Passport Storage Terms. The application will then allow you to take a photo of the picture page of your passport. Once the validation process has been successfully completed, the check-in process can continue with the newly scanned passport. Hope this helps.
Thank you,
-UA Insider
The quickest way to update passport information is through the United App during check-in for an international flight, as we have removed the passport data field from MileagePlus profiles on united.com. When you have a stored passport on the App, you will be asked to confirm that you are traveling with that passport. If travel documents have changed, you can choose to replace the existing passport or add a new passport (there is a limit of two stored passports). After selecting to replace or add a new passport, you will be prompted to accept the Passport Storage Terms. The application will then allow you to take a photo of the picture page of your passport. Once the validation process has been successfully completed, the check-in process can continue with the newly scanned passport. Hope this helps.
Thank you,
-UA Insider
Yes (we need to build a list of which ones work)
What visa will scan?
(we need to build a list of which ones work)
China -- L tourist visa
Passport data entered by phone app scan
May 12, 2019, 9:47 am
#227
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Trying to scan my passport for a trip SFO-DEN-YWG tomorrow. I click on add passport and agree to terms and it immediately says authentication failed. I haven't even gotten to the part to scan the passport. iPhone XR. Did my wife's a few days ago just fine with same phone for a different itinerary. Is the iPhone app having problems this morning? Or UA itself having problems? Already in F so not worried about upgrade list timing. I closed the app and reopened, same problem. I rebooted phone, same problem. I tried my work phone, same problem. So I am assuming this is a UA problem. Anybody else seeing this?
UPDATE:
Seems it was a UA issue. it is working again and I got my passport scaned.
UPDATE:
Seems it was a UA issue. it is working again and I got my passport scaned.
Last edited by Baze; May 12, 2019 at 10:58 am Reason: Update
May 13, 2019, 10:04 pm
#228
Join Date: Aug 2001
Location: Erie, CO USA
Programs: UA, Marriott, Starwood, et al
Posts: 1,559
The instructions on the app say to scan the "front" of your passport. Apparently what they should say is to scan the main page. Some of the comments on this thread helped me figure that out.
May 14, 2019, 5:06 am
#229
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,041
May 14, 2019, 8:03 am
#230
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,346
Do you have an exact full quote or did you take a screenshot of it? Perhaps a call to United could clarify. I also have to think twice when customs asks you to wait "behind the line", which to me is really in front of the line.
May 14, 2019, 9:47 am
#231
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
From the agent's perspective it's behind.
May 18, 2019, 4:27 pm
#233
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
You can't do this yourself using the website or app, and can only tell whether it's been saved when you try to check in for a future international flight. I don't know whether ticket agents can look this information up if you call in, tho.
May 20, 2019, 9:52 am
#234
Join Date: Aug 2001
Location: Erie, CO USA
Programs: UA, Marriott, Starwood, et al
Posts: 1,559
That was my initial interpretation. There is an icon on the front/cover that looks like a little camera near the bottom that was not on my prior one (IIRC) that I thought was some indication of electronic or database status. So I was speculating it was checking to see if the passport was current enough to have one of those.
But as mentioned, "front" per UA means the main page with the strings of numbers at the bottom.
TRRed
But as mentioned, "front" per UA means the main page with the strings of numbers at the bottom.
TRRed
May 20, 2019, 10:18 am
#235
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
May 20, 2019, 12:55 pm
#236
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Quick Question
Hello, I have a quick question. I book all of my sons travel and have his mileage plus account number tied to the same email address as mine. When I make a booking his information is in my profile and I just clicked on his name and everything propagates. He has an upcoming international trip and his passport data is not saved with United.com. When checking in will I be able to scan his passport from my iPhone at the 24 hour mark? If so, would this affect my data in anyway. Well maybe the question wasn’t that quick. Thanks in advance and enjoy your travels
May 20, 2019, 1:22 pm
#237
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
The scanning function is broken for me - It recognizes the main page and takes a snap of it, but when I try to click the button to accept the image nothing happens, the whole app locks up - can't accept, cancel, or hit the X to go back, have to close the app and restart it.
May 21, 2019, 11:24 am
#238
Join Date: Jul 2013
Location: DAY/CMH
Programs: UA MileagePlus
Posts: 2,474
The scanning function is broken for me - It recognizes the main page and takes a snap of it, but when I try to click the button to accept the image nothing happens, the whole app locks up - can't accept, cancel, or hit the X to go back, have to close the app and restart it.
Jul 11, 2019, 5:46 am
#239
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
China Visa USA Passport
I read up thread that people were having issues entering their China visa in advance of travel using the scan at OLCI
Is that still the case, or there have been positive reports of late.Thanks and enjoy your travels
Is that still the case, or there have been positive reports of late.Thanks and enjoy your travels
Jul 11, 2019, 6:16 am
#240
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
The scan has had trouble with some types of visas. They seem to quietly update, so I'm not sure which ones are problematic now. In the past, M (business) and Q (family) have not worked. I think L (tourist) has always been fine.