Dec 21, 2015, 10:25 pm
Last edit by: WineCountryUA
Hello,
The quickest way to update passport information is through the United App during check-in for an international flight, as we have removed the passport data field from MileagePlus profiles on united.com. When you have a stored passport on the App, you will be asked to confirm that you are traveling with that passport. If travel documents have changed, you can choose to replace the existing passport or add a new passport (there is a limit of two stored passports). After selecting to replace or add a new passport, you will be prompted to accept the Passport Storage Terms. The application will then allow you to take a photo of the picture page of your passport. Once the validation process has been successfully completed, the check-in process can continue with the newly scanned passport. Hope this helps.
Thank you,
-UA Insider
The quickest way to update passport information is through the United App during check-in for an international flight, as we have removed the passport data field from MileagePlus profiles on united.com. When you have a stored passport on the App, you will be asked to confirm that you are traveling with that passport. If travel documents have changed, you can choose to replace the existing passport or add a new passport (there is a limit of two stored passports). After selecting to replace or add a new passport, you will be prompted to accept the Passport Storage Terms. The application will then allow you to take a photo of the picture page of your passport. Once the validation process has been successfully completed, the check-in process can continue with the newly scanned passport. Hope this helps.
Thank you,
-UA Insider
Yes (we need to build a list of which ones work)
What visa will scan?
(we need to build a list of which ones work)
China -- L tourist visa
Passport data entered by phone app scan
May 19, 2021, 11:47 am
#287
Join Date: Mar 2019
Posts: 63
UA App and Passport Scan
Flight is in a week and a half and used the UA app to scan myself and my wife's passport, it took 4-5 minutes to validate and then it says all good. Yet when I go to the Travel Ready Center and my name. Passport and visa requirements it has Update Information>Passport Verification "........, you can use this app to take a photo of your passport and save it for your future trips." I Scan my passport, it seems to work, yet it does not seem to work.
Is this only possible when checking in within 24 hours?
Is this only possible when checking in within 24 hours?
May 19, 2021, 12:25 pm
#288
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,760
Jul 6, 2021, 11:22 am
#289
Join Date: Sep 2005
Programs: UA 1K MM, HH Gold, Marriott Gold Elite
Posts: 1,478
UA app to scan and upload passport info
Has anyone been successful in using UA app to scan and upload passport info for flight check-in? The app is supposed to capture the passport image automatically but it does not work for me.
Jul 6, 2021, 12:13 pm
#290
Join Date: Apr 2021
Location: Arkansas
Posts: 29
Too early for checkin for me, but I scanned in all our passports. Make sure the lower edge of the passports lines up exactly with the lower edge of the "window". Assuming a US passport, those couple of lines with numbers and letters should be in the darker space of the window, and the actual info, your photo etc in the lighter space.
Last edited by Silja; Jul 6, 2021 at 12:57 pm
Jul 6, 2021, 12:52 pm
#291
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,446
I have done it successfully in the past. If you can try different phones or tablets, you might find it works better on one than another. Other than that, the only thing to do is keep moving it around and trying with different lighting conditions until it takes. The lines it draws to frame the picture don't seem particularly helpful to me, since it often accepts when some details are in the dark area still.
Jul 6, 2021, 2:05 pm
#292
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,846
Too early for checkin for me, but I scanned in all our passports. Make sure the lower edge of the passports lines up exactly with the lower edge of the "window". Assuming a US passport, those couple of lines with numbers and letters should be in the darker space of the window, and the actual info, your photo etc in the lighter space.
Jul 7, 2021, 2:31 am
#293
Join Date: Jan 2015
Location: NYC
Programs: BA Silver, UA 1K, DL Platinum
Posts: 696
The passport scanner works just fine but the app seems to have lost the ability to store or scan my Green card. This used to be a real time saver on London trips pre COVID if hand baggage (I’d do the security questions in the Club)
Jul 7, 2021, 5:26 am
#294
Join Date: Dec 2019
Location: IAH
Programs: MileagePlus-Premier Silver, Marriott Bonvoy-Silver Elite
Posts: 694
My flight is in September and I was able to scan both mine and my wife's on the app (iPhone) a couple of weeks ago. Had to position it just right so the whole page was visible, plus the light condition wasn't great either, but I was able to do it after turning on some lights. As Fumje was referring to.
Jul 7, 2021, 11:19 am
#295
Join Date: Sep 2005
Programs: UA 1K MM, HH Gold, Marriott Gold Elite
Posts: 1,478
Thanks for all the replies. Unfortunately still no joy in scanning my passport. So I can't complete my check-in until at the airport. I hope it does not affect my queue on the upgrade list.
Jul 7, 2021, 3:40 pm
#296
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,760
Jul 9, 2021, 7:24 pm
#297
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 14,989
I first had fold my passport "backwards" to get it to lie flat for the photo.
Jul 10, 2021, 12:41 pm
#299
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,760
Jul 10, 2021, 12:45 pm
#300
Suspended
Join Date: Feb 2009
Programs: DL, UA, AA, VS
Posts: 5,226
