Dec 21, 2015, 10:25 pm
Last edit by: WineCountryUA
Hello,
The quickest way to update passport information is through the United App during check-in for an international flight, as we have removed the passport data field from MileagePlus profiles on united.com. When you have a stored passport on the App, you will be asked to confirm that you are traveling with that passport. If travel documents have changed, you can choose to replace the existing passport or add a new passport (there is a limit of two stored passports). After selecting to replace or add a new passport, you will be prompted to accept the Passport Storage Terms. The application will then allow you to take a photo of the picture page of your passport. Once the validation process has been successfully completed, the check-in process can continue with the newly scanned passport. Hope this helps.
Thank you,
-UA Insider
The quickest way to update passport information is through the United App during check-in for an international flight, as we have removed the passport data field from MileagePlus profiles on united.com. When you have a stored passport on the App, you will be asked to confirm that you are traveling with that passport. If travel documents have changed, you can choose to replace the existing passport or add a new passport (there is a limit of two stored passports). After selecting to replace or add a new passport, you will be prompted to accept the Passport Storage Terms. The application will then allow you to take a photo of the picture page of your passport. Once the validation process has been successfully completed, the check-in process can continue with the newly scanned passport. Hope this helps.
Thank you,
-UA Insider
Yes (we need to build a list of which ones work)
What visa will scan?
(we need to build a list of which ones work)
China -- L tourist visa
Passport data entered by phone app scan
Jul 1, 2017, 4:40 pm
#151
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
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Jul 1, 2017, 5:06 pm
#152
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,484
I had the worst time almost missing my flight because I said I had a new passport and the app wouldn't accept it, rejecting online checkin.
If your old passport has not actually expired, I suggest telling the app nothing and using your old passport so as not to confuse it. Check-in as normal. Then at the airport, have it manually scanned by an agent, replacing the old info in their database. Saves a lot of trouble trying to get the app and passport scan recognition to behave.
If your old passport has not actually expired, I suggest telling the app nothing and using your old passport so as not to confuse it. Check-in as normal. Then at the airport, have it manually scanned by an agent, replacing the old info in their database. Saves a lot of trouble trying to get the app and passport scan recognition to behave.
Jul 1, 2017, 5:44 pm
#153
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
I had no success using the app earlier this year when I had to scan my new passport. I tried for twenty minutes with various phones and tablets, but somehow the lighting—or something—wasn't right. In the end just gave up and just went to the airport a little early.
For whatever it's worth, I never have trouble depositing cheques.
For whatever it's worth, I never have trouble depositing cheques.
Jul 1, 2017, 6:01 pm
#156
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
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Jul 1, 2017, 6:22 pm
#157
Join Date: Dec 2015
Location: Seoul
Programs: None anymore
Posts: 983
Hahaha
Anyway I just went through this when I renewed my passport, the app works in such a way that you have to have the lines cross over the border of the passport. I kept holding the phone too far away and it wouldn't capture, but once I got a lot closer it captured it.
Anyway I just went through this when I renewed my passport, the app works in such a way that you have to have the lines cross over the border of the passport. I kept holding the phone too far away and it wouldn't capture, but once I got a lot closer it captured it.
Jul 1, 2017, 6:58 pm
#158
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Join Date: Oct 2006
Location: SFO/SJC
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I've never had an issue. We travel frequently to Canada, and for most of the last year and a half, with a lap infant, so hers needed to be scanned every trip, since she had to be manually added by reservations each trip and we couldn't use a traveller profile online.
Aug 15, 2017, 12:04 pm
#159
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,851
Question: I have the App and my Passport is on file with UA. My Son and I are on the same PNR (he does not have the APP) and he is associated with my account (is traveler #2 on my account). Can I add his Passport via the App or will I need to check in at the airport and have them scan his Passport there for an International journey.. Thanks and Safe Travels..
Aug 15, 2017, 12:26 pm
#160
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,693
Question: I have the App and my Passport is on file with UA. My Son and I are on the same PNR (he does not have the APP) and he is associated with my account (is traveler #2 on my account). Can I add his Passport via the App or will I need to check in at the airport and have them scan his Passport there for an International journey.. Thanks and Safe Travels..
Aug 15, 2017, 2:17 pm
#161
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,460
Hahaha
Anyway I just went through this when I renewed my passport, the app works in such a way that you have to have the lines cross over the border of the passport. I kept holding the phone too far away and it wouldn't capture, but once I got a lot closer it captured it.
Anyway I just went through this when I renewed my passport, the app works in such a way that you have to have the lines cross over the border of the passport. I kept holding the phone too far away and it wouldn't capture, but once I got a lot closer it captured it.
Aug 15, 2017, 3:06 pm
#162
Join Date: Sep 2014
Posts: 553
Question: I have the App and my Passport is on file with UA. My Son and I are on the same PNR (he does not have the APP) and he is associated with my account (is traveler #2 on my account). Can I add his Passport via the App or will I need to check in at the airport and have them scan his Passport there for an International journey.. Thanks and Safe Travels..
(However, hopefully someone can confirm that you can indeed scan a new one. Regardless, I'd try it early enough so you can give yourself time at the airport in case there are issues.)
Aug 15, 2017, 5:17 pm
#163
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Question: I have the App and my Passport is on file with UA. My Son and I are on the same PNR (he does not have the APP) and he is associated with my account (is traveler #2 on my account). Can I add his Passport via the App or will I need to check in at the airport and have them scan his Passport there for an International journey.. Thanks and Safe Travels..
IME, passport for check in should be related to the traveler on check in, not necessarily in your profile, and shouldn't matter whether they are a traveler in your profile or not.
Also IME, my 2.5 year old, who we've mostly traveled with as a lap infant, and often to Canada, and the app would always allow us to scan her passport and check her in. We would never get mobile BPs (don't think UA allows it for lap infants), but would always be able to check in no issues.
Aug 15, 2017, 5:32 pm
#164
Join Date: Aug 2011
Location: LAX/FAO
Posts: 355
Question: I have the App and my Passport is on file with UA. My Son and I are on the same PNR (he does not have the APP) and he is associated with my account (is traveler #2 on my account). Can I add his Passport via the App or will I need to check in at the airport and have them scan his Passport there for an International journey.. Thanks and Safe Travels..
ETA: I was using an iPhone 6S.
Last edited by princeville; Aug 15, 2017 at 5:41 pm
Aug 15, 2017, 5:34 pm
#165
Join Date: Aug 2011
Location: SFO
Programs: UA 1K2MM, HH Diamond (LT), Mar Plat, Avis First
Posts: 122
I recently had to use the appl to scan both my wife and mine passport. I scanned her first on an Apple7, and it worked flawlessly. I try to do mine on android, it would not accept the scan. When it did, it OCRed the image, with the correct information, but would not accept the data. This happen several times over a period of 20 minutes. I then logged on the appl on her iPhone and had the same issues, refusing to scan, when it did scan, refusing the data, even though the data was correct. after twenty minutes on the iphone, I went back to the android, and it accepted after a couple of attemps.
My wife passport is old, about 8-9 years. Mine was just issued. So it may have to do with the extra shininess on the face page.
I believe UA needs to recalibrate the appl to handle the new passport facepage.
My wife passport is old, about 8-9 years. Mine was just issued. So it may have to do with the extra shininess on the face page.
I believe UA needs to recalibrate the appl to handle the new passport facepage.