Free snacks are back for United Economy
Dec 9, 15, 9:18 pm
#76
Join Date: May 2013
Posts: 3,261
Originally Posted by spin88
I 100% believe, and Oscar said that he intended to, that he set a different direction. He clearly looked at the figures/metrics we have discussed repeatedly and the internal UA metrics (which were awful) and said "holly bat man, we are losing our best customers"
Either he believes, or he was quickly convinced that United bottom of the heap product and service was killing sales. Once he set a new direction, people either implement it, or get they get canned when he is back in charge.
Either he believes, or he was quickly convinced that United bottom of the heap product and service was killing sales. Once he set a new direction, people either implement it, or get they get canned when he is back in charge.
However, there's a valid school of thought that small improvements should be rolled out early, when big issues are open or progressing poorly. There's another school of thought that says focus on the fundamentals first and then roll out a bunch of changes, both big and small, after many of the fundamentals are more sound. I know which school United claims to be a part of, but I understand that conspiracies and speculation are also fun. Regardless, US-based passengers have received a number of product improvements in the past few weeks from multiple carriers, which reflects a positive industry trend, in no part helped by low oil prices and strong revenue performance.
Dec 9, 15, 9:54 pm
#77
Join Date: May 2004
Location: PHL
Programs: UA 1k, US ex-CP, NW silver, Marriott plat, SPG gold, Hertz 5*
Posts: 420
Originally Posted by IainC
They should not have started charging for snacks on flights in the first place. Still, this is a welcome reversal and hopefully another small step toward making UA a somewhat passenger friendly airline again...
Dec 10, 15, 3:57 am
#81
Join Date: Jun 2005
Posts: 4,645
Originally Posted by spin88
+1 Its amazing how Jeff getting canned caused United to U-turn away so dramatically from the Hunter Keay view that service quality does not matter, its all network and price.
Exactly the reaction I had. This combined with the coffee represents a clear departure from that mindset.
http://www.sfgate.com/business/artic...ks-6686486.php
Spokeswoman Karen May said the return of free snacks stems from "a listening campaign" with customers. As it turns out, food plays a role when fliers choose an airline.
"Food is a very important part of the customer experience," she said.
Dec 10, 15, 7:23 am
#82
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 2,105
Could you imagine a world where they'd actually feed you meals at mealtime?
What a wacky idea! Now *that* would be trend-setting.
And being that United owns their own catering company, much more cost effective than it would be for anyone else .....
What a wacky idea! Now *that* would be trend-setting.
And being that United owns their own catering company, much more cost effective than it would be for anyone else .....
Dec 10, 15, 8:46 am
#83
Join Date: May 2005
Location: Dulles, VA
Programs: UA Life Gold, Marriott Life Titanium
Posts: 2,739
Originally Posted by dmurphynj
Could you imagine a world where they'd actually feed you meals at mealtime?
What a wacky idea! Now *that* would be trend-setting.
And being that United owns their own catering company, much more cost effective than it would be for anyone else .....
What a wacky idea! Now *that* would be trend-setting.
And being that United owns their own catering company, much more cost effective than it would be for anyone else .....
Dec 10, 15, 11:03 am
#85
Join Date: May 2007
Programs: CO Plat, DL Plat, Hilton Gold, Starwood Gold
Posts: 102
Really?
I can't believe all the excitement over a 10 cent cookie. All United is doing is going back to the levels of service (and not even fully back) that we saw on Continental. I don't know about anyone else - but the 10 cent cookie won't be a deciding factor in who I choose to fly - comfort (i.e. legroom and seating), on-time performance, schedule and price - that's how I'll decide.
Dec 10, 15, 12:50 pm
#86
Senior Moderator/Moderator: Coronavirus, United MileagePlus
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,352
Originally Posted by miamiflyer8
If Coach now gets free snack basket. I hope they will improve first class as well.
We used to have these handouts well before the merger. Does the name "Summer Harvest" snack mix bring back any memories? I probably have some still around the house, waiting for the next flood.
This would be a great gesture if it was something healthier and tastier such as pretzels or trail mix -- or a choice.
Dec 10, 15, 2:23 pm
#87
Join Date: Jan 2010
Posts: 211
Originally Posted by FightingIlliniUAL
Nice job UA. Explains why the Stroopwafel samples have been at the LAX UC for the last week.
Dec 10, 15, 2:48 pm
#88
Join Date: Oct 2013
Programs: UA 1K, Marriott Gold, Hyatt Plat, GE/TSAPre
Posts: 251
Originally Posted by SAPriorityTag
I'm not familiar with Stroopwafel, so anyone know if the real product is larger than these samples? I grabbed one at the ORD-B UC and they're the size of a half-dollar coin!
Dec 10, 15, 8:18 pm
#89
Join Date: May 2004
Location: PHL
Programs: UA 1k, US ex-CP, NW silver, Marriott plat, SPG gold, Hertz 5*
Posts: 420
Originally Posted by SAPriorityTag
I'm not familiar with Stroopwafel, so anyone know if the real product is larger than these samples? I grabbed one at the ORD-B UC and they're the size of a half-dollar coin!
Dec 10, 15, 8:50 pm
#90
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 16,954
Originally Posted by Ocn Vw 1K
I wish it were a snack basket in coach! As a 1K often found in coach, I'd like to look forward to more than a single offering of a tiny pkg. of sodium and chemical-laden savory snack mix which UA's news release indicates is in store for us, after the morning offering.
We used to have these handouts well before the merger. Does the name "Summer Harvest" snack mix bring back any memories? I probably have some still around the house, waiting for the next flood.
This would be a great gesture if it was something healthier and tastier such as pretzels or trail mix -- or a choice.
We used to have these handouts well before the merger. Does the name "Summer Harvest" snack mix bring back any memories? I probably have some still around the house, waiting for the next flood.
This would be a great gesture if it was something healthier and tastier such as pretzels or trail mix -- or a choice.
