Free snacks are back for United Economy
Dec 9, 2015, 4:18 pm
#61
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Join Date: Jan 2011
Posts: 334
Well, corporate minions often suck up to the leader. So when the leader is beating the "Cut cut cut" drum, guess what the minions do?
When the new CEO says we need to deliver better quality to our customers, you'd have to be a very foolish minion not to come up with some improvements.
When the new CEO says we need to deliver better quality to our customers, you'd have to be a very foolish minion not to come up with some improvements.
This thread is amusing on many levels. The giddiness is embarrassing.
Dec 9, 2015, 4:24 pm
#62
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Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
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Oscar is a complete 180 compared to his predecessor, and he's decided to end the poisonous relationship between management and customers/employees. The knock on effects of his attitude are resulting in improvements in everything from coffee to snacks to on-time performance.
Dec 9, 2015, 4:31 pm
#63
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
I was stunned to read this today, and encouraged United is at least making some attempts to restore it's horrible with consumers. It's interesting the items that are being introduced benefit all United customers. There's been little attention to attempting to woo elite's back. One of the things I thought would happen would be a reversal on the decision to require same day boarding pass at the United Club. Surely there has to be a better way to address the mooches than to remove the gate pass perk for all?
Dec 9, 2015, 4:33 pm
#64
Join Date: May 2004
Location: The best place in the world: Queensland Australia
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One of the local newspaper here in Australia is covering it (oz vs us airlines)
"We're refocussing on the big and little things that we know matter to our customers, and shape how they feel about their travel experience," said Jimmy Samartzis, United's vice president of food services and United Clubs.
Read more: http://www.smh.com.au/business/aviat...09-gljwrt.html
"We're refocussing on the big and little things that we know matter to our customers, and shape how they feel about their travel experience," said Jimmy Samartzis, United's vice president of food services and United Clubs.
Read more: http://www.smh.com.au/business/aviat...09-gljwrt.html
Last edited by WineCountryUA; Dec 9, 2015 at 9:59 pm Reason: cleaned-up link
Dec 9, 2015, 4:38 pm
#65
Join Date: Mar 2010
Location: Chicago, IL
Programs: UA 1K 3MM , Marriott Amb, Hyatt D, HH D, Hertz PC
Posts: 851
I'm thrilled! Jeff poisoned the relationship between employees and customers and these steps, however small, are indicative of the attempt to repair that situation. A little giddiness is definitely warranted today!
Dec 9, 2015, 5:05 pm
#68
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Posts: 334
I don't think he personally had anything to do with the decision to do it. I think instead of trying to turn the screws on customers, the direction from Oscar has been to improve the customer experience, and to improve employee relations.
Oscar is a complete 180 compared to his predecessor, and he's decided to end the poisonous relationship between management and customers/employees. The knock on effects of his attitude are resulting in improvements in everything from coffee to snacks to on-time performance.
Oscar is a complete 180 compared to his predecessor, and he's decided to end the poisonous relationship between management and customers/employees. The knock on effects of his attitude are resulting in improvements in everything from coffee to snacks to on-time performance.
I get it. Much easier to have a whipping boy instead of dealing with facts and reality.
Dec 9, 2015, 6:57 pm
#70
Join Date: Apr 2008
Location: SYD; Central Coast, NSW
Programs: UA, 1K 2MM
Posts: 947
They should not have started charging for snacks on flights in the first place. Still, this is a welcome reversal and hopefully another small step toward making UA a somewhat passenger friendly airline again...
Dec 9, 2015, 6:58 pm
#71
Join Date: Jan 2008
Location: EAU
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Posts: 4,712
It's also quite possible that people within the company had these ideas ready-to-go, they had been previously suggested and were shot down or tabled, and so it was pretty easy to move forward with them in a short time frame.
I mean, I'm sure United already knew exactly how much it would cost to bring back snacks and where to get the snacks should they decide to do so, and it could have been a simple matter of, "$10 million a year isn't worth it!" to "$10 million a year is definitely worth it!"
Dec 9, 2015, 7:42 pm
#73
Join Date: Feb 2008
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Either he believes, or he was quickly convinced that United bottom of the heap product and service was killing sales. Once he set a new direction, people either implement it, or get they get canned when he is back in charge.
Last edited by WineCountryUA; Dec 9, 2015 at 10:02 pm Reason: discuss the issue, not the posters
Dec 9, 2015, 7:49 pm
#74
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Posts: 334
I 100% believe, and Oscar said that he intended to, that he set a different direction. He clearly looked at the figures/metrics we have discussed repeatedly and the internal UA metrics (which were awful) and said "holly bat man, we are losing our best customers"
Either he believes, or he was quickly convinced that United bottom of the heap product and service was killing sales. Once he set a new direction, people either implement it, or get they get canned when he is back in charge.
Outside of a few third rate wall street analysts, Jeff's CO team, and a few posters on internet discussion boards, no one belived UA was on the right track.
Either he believes, or he was quickly convinced that United bottom of the heap product and service was killing sales. Once he set a new direction, people either implement it, or get they get canned when he is back in charge.
Outside of a few third rate wall street analysts, Jeff's CO team, and a few posters on internet discussion boards, no one belived UA was on the right track.
Last edited by WineCountryUA; Dec 9, 2015 at 10:03 pm Reason: odd character deleted
Dec 9, 2015, 8:11 pm
#75
Join Date: May 2001
Location: HNL
Posts: 1,013
Another favorable improvement - It's a Christmas miracle ^ What's next, pillows in premium cabins?!
As long as I don't gauge my expectations by experiences any further back than circa 2011-2012, things are starting to look up.
As long as I don't gauge my expectations by experiences any further back than circa 2011-2012, things are starting to look up.