Last edit by: WineCountryUA
If on a UA ticket but the first flight is a codeshare and/or partner operated flight, you check-in for boarding pass and bags with the operator of the first flight, not UA. This may mean going to a different terminal.
If doing online check-in, you may need the partner's PNR identifier, Record Locator / PNR of Star Partners on UA purchased Itineraries
Note -- The UA PNR should work for LH Group airlines and some others
Bag allowance can be tricky
-- UA unique elite bag waiver privileges will generally not apply.For *G elites, checking with a *A, your *G bag allowance of
-- If the original or destination is in the USA, the DoT rules apply. In other cases, the IATA Most Significant Carrier rules apply.
While initially, the UA BP will not show up on the app, it will later. Once the non-UA flights have been flown / boarded (in technical terms, their segment coupons have been lifted.)
Archive: Checkin on UA ticket but first flight not UA operated? Who/Where/BPs/Bags? {Archive}
If doing online check-in, you may need the partner's PNR identifier, Record Locator / PNR of Star Partners on UA purchased Itineraries
Note -- The UA PNR should work for LH Group airlines and some others
Bag allowance can be tricky
-- UA unique elite bag waiver privileges will generally not apply.For *G elites, checking with a *A, your *G bag allowance of
You can take an extra 20 kg (44 pounds) where the weight concept applies or an extra piece where the piece concept applies.Some airlines do not offer this benefit on individual flights but only on connecting Star Alliance flights. Within Europe on "Light" fares offered by Lufthansa, Austrian & SWISS, "Check&Go" fares offered by Brussels Airlines and “Go light” fares offered by SAS as well as on “Seat” fares offered by Air New Zealand, the extra baggage allowance is not offered.
- DoT rules state the marketing carrier of the first segment determines the bag fees for the entire itinerary. So if a UA codeshare, it is UA rules. While *A elite benefits may apply, UA unique elite privileges will not
While initially, the UA BP will not show up on the app, it will later. Once the non-UA flights have been flown / boarded (in technical terms, their segment coupons have been lifted.)
Archive: Checkin on UA ticket but first flight not UA operated? Who/Where/BPs/Bags? {Archive}
Checkin on UA ticket but first flight not UA operated? Who/Where/BPs/Bag allowance?
#16
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Because the overall first flight on your itinerary is marketed by United, and the itinerary touches the US, UA’s baggage policies will apply on the entire flight.
The answer is no. :-) There are many reasons for this, but the simplest is that international flights have positive passenger bag matching. You can’t voluntarily separate yourself from your luggage.
As far as the fees, you’re running into one of the gray areas here. United treats an upgrade as applying to the underlying fare, which is why it’s quoting you the luggage fee for business class (two pieces) and then telling you that the fee for a third piece would be waived as a courtesy for your 1K status if you checked in with UA. In my experience, your operating airline will not see the business class allowance, but instead will see the economy allowance.
That said, as I read it, your flight is actually operated by Brussels, so I’d expect that you’d get your second bag for free due to your *A status. You can (and probably should) bring your receipt and see if you can get the second bag fee waived, if they try to charge it in the first place. If you can’t get it waived, you can see if UA will refund it. They should, honestly, since the DOT requires that they disclose luggage fees on the receipt and your receipt says $0.
UA does a terrible job of disclosing fare families, but I don’t think this matters in this case because UA’s policies will prevail. I can tell you that you’re not in Basic because your W fare was upgradeable; Basic is EuroWings’ version of Basic Economy and would not be upgradeable.
I flew Brussels and saw the same thing you did. My carry-on wasn’t weighed, but YMMV.
Naah. That’s boilerplate. Germanwings doesn’t even exist anymore. UA is required to advise you of the operating carrier at the time of ticketing. It looks to me like it’s Brussels, operating the flight on behalf of EuroWings.
The MSC would be UA, which is another reason that they would use UA’s policies.
Well, again, that first carrier is UA. However, if it were not, UA would be required to provide at least as much free baggage as the first marketing carrier would. The idea is that the DOT is trying to keep people from being blindsided by baggage fees on the return trip (or even a continuing leg after a stopover). However, there’s no restriction that would prevent them from providing more free luggage, which is exactly what they’d do — you’d still get your 1K allowance even if they were following someone else’s policy.
You’d be wasting your time. The phone agents have no clue.
As far as the fees, you’re running into one of the gray areas here. United treats an upgrade as applying to the underlying fare, which is why it’s quoting you the luggage fee for business class (two pieces) and then telling you that the fee for a third piece would be waived as a courtesy for your 1K status if you checked in with UA. In my experience, your operating airline will not see the business class allowance, but instead will see the economy allowance.
That said, as I read it, your flight is actually operated by Brussels, so I’d expect that you’d get your second bag for free due to your *A status. You can (and probably should) bring your receipt and see if you can get the second bag fee waived, if they try to charge it in the first place. If you can’t get it waived, you can see if UA will refund it. They should, honestly, since the DOT requires that they disclose luggage fees on the receipt and your receipt says $0.
So I go to the Eurowings website, assuming that this is the operating airline. There I discover that baggage allowance is dependent on what kind of ticket you have and the route you are flying. It appears that there is BASIC, SMART, BEST and BIZZ classes. Not sure how I am supposed to know where my upgradeable W fare fits in to this.
In the midst of all this, I also discover that my flight could be operated as a codeshare by Germanwings, or Eurowings Europe, or Czech Airlines (some of whose flights are operated by Delta....), or even LGW or TUIfly (both Lufthansa subsidiaries, neither of which in fact operate from LHR).
The MSC would be UA, which is another reason that they would use UA’s policies.
You’d be wasting your time. The phone agents have no clue.
#17
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As your journey touches the USA, the DOT rules apply. The baggage allowance of your ticket is that of the first marketing carrier for the journey. In that case, that would be United for LHR-ORD, because ORD is your destination and your first flight is marketed by United (UA9900).
So your baggage allowance would be the United allowance for LHR-ORD in Economy (your originally ticketed class), which is 1x 50 lbs. Your fare cannot be a Basic Economy ("Light" in LH Group speak) fare because it was GPU-eligible, so it is definitely this allowance. The check-in counter at LHR (there is no difference between a "ticket counter" and a "check-in counter" - they are just saying you cannot go to the United counter in LHR) may have issues given the mess that is SN right now, but this is the legal allowance and the computer should just spit this out.
ed. to add from jsloan's post -- yes, as a UA*G you should get a second bag for 2x 50lbs.
So your baggage allowance would be the United allowance for LHR-ORD in Economy (your originally ticketed class), which is 1x 50 lbs. Your fare cannot be a Basic Economy ("Light" in LH Group speak) fare because it was GPU-eligible, so it is definitely this allowance. The check-in counter at LHR (there is no difference between a "ticket counter" and a "check-in counter" - they are just saying you cannot go to the United counter in LHR) may have issues given the mess that is SN right now, but this is the legal allowance and the computer should just spit this out.
ed. to add from jsloan's post -- yes, as a UA*G you should get a second bag for 2x 50lbs.
#18
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As your journey touches the USA, the DOT rules apply. The baggage allowance of your ticket is that of the first marketing carrier for the journey. In that case, that would be United for LHR-ORD, because ORD is your destination and your first flight is marketed by United (UA9900)....
#19
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this. UA waivers (more accurately) for premiers will not apply. So weight limit will be 50 lbs, and you’ll get 1 extra 50 lb. bag for being *G.
#20
Join Date: Apr 2000
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Many thanks to one and all, and especially jsloan, for all the info. I will post again in this thread if there is anything material to report, once I have flown the flights (still some time away).
#21
Join Date: Feb 2010
Posts: 61
UA Premier Status - Waiving Baggage Fees on Codeshare Flights
I am a UA Premier Silver and just booked a ticket on United.Com. I was able to get my 1st bag fees waived on the outbound (UA Operated Flight) flight. However, coming back home to the US - the 1st carrier is operated by Air Canada (codeshare flight) and the second carrier is operated by United. Would I still be able to get the return flight baggage fees waived?
#22
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I am a UA Premier Silver and just booked a ticket on United.Com. I was able to get my 1st bag fees waived on the outbound (UA Operated Flight) flight. However, coming back home to the US - the 1st carrier is operated by Air Canada (codeshare flight) and the second carrier is operated by United. Would I still be able to get the return flight baggage fees waived?
UA Silver gets 1 bag waiver when checking with UA (first flight is UA operated). Elsewhere nada.
#23
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#24
Join Date: Jan 2018
Programs: UA, LH, BA
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How do I check in for UA flight if I'm flying CX connecting to UA on the same ticket?
My ticket is 016 UA-issued. It was purchased on United.com. The first flight is intra-Asia on Cathay Pacific(CX) to Hong Kong. The connecting is UA flight across the Pacific.
How do I check in for the UA flight? Can the CX agent do that? Or do I have to find an actual UA agent once I land in HKG? I assume United.com can't let me check me because the first flight is on CX, right?
Thanks!
How do I check in for the UA flight? Can the CX agent do that? Or do I have to find an actual UA agent once I land in HKG? I assume United.com can't let me check me because the first flight is on CX, right?
Thanks!
#25
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#26
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#27
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but check-in with the first carrier may do the second carrier check-in -- especially with airport check-in. You will not be able to check-in directly with UA until the non-UA flight coupons have been removed from the reservation -- generally after boarding. At the point, UA online check-in should work.
#28
Join Date: Jan 2018
Programs: UA, LH, BA
Posts: 294
It varies
but check-in with the first carrier may do the second carrier check-in -- especially with airport check-in. You will not be able to check-in directly with UA until the non-UA flight coupons have been removed from the reservation -- generally after boarding. At the point, UA online check-in should work.
but check-in with the first carrier may do the second carrier check-in -- especially with airport check-in. You will not be able to check-in directly with UA until the non-UA flight coupons have been removed from the reservation -- generally after boarding. At the point, UA online check-in should work.
But what are there so many CX+UA and AC+UA flights to/from the US being offered on United.com these days. They are always a couple hundred dollars cheaper, so they always show up first. This started at the beginning of this year only. Prior to that, on many of the same routes that I fly, I only see all-UA flights...
#29
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.... But what are there so many CX+UA and AC+UA flights to/from the US being offered on United.com these days. They are always a couple hundred dollars cheaper, so they always show up first. This started at the beginning of this year only. Prior to that, on many of the same routes that I fly, I only see all-UA flights...
#30
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My ticket is 016 UA-issued. It was purchased on United.com. The first flight is intra-Asia on Cathay Pacific(CX) to Hong Kong. The connecting is UA flight across the Pacific.
How do I check in for the UA flight? Can the CX agent do that? Or do I have to find an actual UA agent once I land in HKG? I assume United.com can't let me check me because the first flight is on CX, right?
Thanks!
How do I check in for the UA flight? Can the CX agent do that? Or do I have to find an actual UA agent once I land in HKG? I assume United.com can't let me check me because the first flight is on CX, right?
Thanks!
Other issues aside (yes, there were), upon landing at HKG, you need to go to the transfer desk to check in (or if you arrive before the check in cutoff, which we did not due to CX delay, you should be able to OLCI in UA app - should actually be able to do this once your Cx BP is marked as boarded, so using CXwifi if it exists). Note if you have checked bags, even if checked through, you’ll still likely need to stop at the transfer desk to validate the bag transfer on the UA side.
While HKG is definitely an efficient enough airport, due to the check in issues, (on CX or Hong King Airlines), Id personally recommend at least 2 hours for a connection - though not sure what MCT is these days.