DELee

A normal bad flight.

David

Kacee

If I'm thirsty, I'll ring the call button or (more likely) just go to the galley and ask for a drink. Is it bad service? Yep. Am I going to just sit there and not do anything about it? Nope.

emcampbe

I thought the menu refresh was supposed to be March 1. There was definitely new options on pre-order reported on that thread early in March.

that said, flew premium transcontinental in PP eastbound in mid-Feb and westbound in mid-March. Both times, got ‘chicken or pasta’, and as a vegetarian, selected the pasta, which was the butternut squash both directions. Is it supposed to be different east vs. west (I realize yes, it should, but whether it typically is).

was disappointed no new options were offered in the March flight.

Wife (and kids, on one of them) had special ordered Asian veg and what rediculousness - I don’t need to repeat here - search upthread and you can read about it.

PsiFighter37

Flew EWR-LAX yesterday, and while the Thai chicken noodles have been on the menu a while, frankly I like it (better than the omnipresent braised short rib that was on the menu and was like playing Russian roulette when it came to how it turned out, IMO). Sundae was solid, although no strawberries and for some reason, the ice cream was quite soft / had already melted a bit. Usually I have had the opposite issue with UA (the ice cream can be like a brick), but I don't love it when it's already half-melted either.

Nothing super-special but overall found the meal to be fine.

nnn

Same here, usually. I can't speak for others in my family, but in my case it was just a mild annoyance as I was focused on work, and by the time I realized, darn, I could really use some water, the FAs were busy buttoning up the plane for descent, so I just waited it out at that point.

Still, didn't mean to make the point as an FT rant -- more just providing info to others about the service in the spirit of the thread. Worst I've experienced in several flights in p.s. J and post-p.s. J over many years, but was my first time in at least a year being in that flight.

ianassum

Im flying from LAX to EWR on 23 May
The aircraft was changed from a 787 to an old 2-4-2 (in "First") 777-200
1. Any advice on the best seat (I'm in 1L)
2. Does the service include Saks bedding amenity kit and the same premium transcend meal as Polaris on the 787?
Thanks
Ian

WineCountryUA

see Everything You Wanted to Know About Where to Sit on 777-200 HD (28J,102E+,234E-) - FlyerTalk Forums
1L is a good seat, rear facing. Many consider this a roomy, comfortable seat. Negatives -- not direct aisle accessible, less personal storage
The soft product is route specific, not aircraft specific

ianassum

Thank you - much appreciated

Kacee

I'm afraid there's nothing at all transcendent about UA meals

Note that business class on the premium t-cons is not "Polaris" branded (though many of the aircraft operating on the route have the Polaris seat); rather front cabin is simply called "United Business."

IAH-OIL-TRASH

Some a/c on the route have Polaris seats, but none offer Polaris service (meals, Polaris amenity kit, Polaris Lounge access). You might get a slightly “better” meal than domestic F, a minimal amenity kit, pillow, duvet, and United Club access. There’s not much difference in seat selection. The row 4 seats are considered a bit more private because there’s no seats facing that way across the aisle. If you don’t have GS or 1K status, the drawback to row 4 is often meal choice runs out and you’re left with whatever’s left. Row one is more likely to get meal choice, but less “private”.

Although there’s been hints of a quality uptick in some of UA’s meals, don’t expect anything good and you won’t be disappointed.

If you’re flexible, UA often will let a passenger switch to a flight with real Polaris seats after a swap like you’ve encountered. Tell them you don’t like the new a/c and want to be on flight so-and-so.

sfoden_UA_stucky

Family will be traveling EWR-SFO in July and upgraded to Business (Booked 40k PP awards since it was 32k for Y awards, and got upgrade offer for $500, which seemed like a good deal to splurge and fly up-front for our first time).
Super excited but looking for any tips to make the most of this experience.

IAH-OIL-TRASH

You get United Club access at both ends. The new Club near EWR gate C123 is worth a visit. Food there might turn out to be better than what’s on plane.

ianassum

Autocorrect😂😩 that should have read transcon
Transcendant would have been two serves of three types of caviar on SWISS for dinner and breakfast as part of their "monthly special" menu from ZRH to SIN
Consistent customer focused care will never be the terrain of UA and AA

a.tall.guy

I am a newly frequent traveler on the SFO/EWR route. Noticed that from June onward they've swapped UA 2059 to the old 772 (2-4-2 config). Other flights seem to be using the polaris craft.

For those with experience, is it likely this is a system issue that will get resolved shortly? Or should I swap flights to a different time to ensure I'm not stuck on that disastrous layout.

Unitedloyalflyer

The 2-4-2 seats are not bad. They are actually very comfortable to sleep in. No tight footwells for example, unlike Polaris

For sleeping, I'd rather have these than Polaris