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Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

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Old Jun 13, 19, 5:54 am   -   Wikipost
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Last edit by: WineCountryUA
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Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service

Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
The first PS flights to/from EWR started 25 Oct 2015
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.

United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
E+ passengers -- hot meals and drinks included
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)


Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"


FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.

Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.

Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.
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Old Oct 23, 15, 6:14 pm
  #1  
Moderator: United Airlines; FlyerTalk Evangelist
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Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

An era will/has ended on 25 Oct 2015 when p.s. Premium Service to SFO/LAX moves from JFK to EWR. So it is time to open a new thread on questions, experiences of EWR PS flights including the announced catering changes and the use of two PS aircraft configurations.

A couple of ground rules
- The existing http://www.flyertalk.com/forum/unite...ce-2015-a.html which covered the JFK flights will eventually be closed, once those flying the few remaining flights have had their chance to post. But for now JFK related flights should continue to be posted in the older thread.
- The always lively http://www.flyertalk.com/forum/unite...25-2015-a.html will remain open for continued debates on why this change and whether it is a good idea. (Note this is another way of saying this topic area will be OT for this new thread -- let's keep the experiences and questions thread separate from the opinion/discussion thread on the change.)

Thanks
UA Moderation Team

Last edited by goalie; Oct 24, 15 at 8:35 pm Reason: more links/fixed typo
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Old Oct 24, 15, 5:00 pm
  #2  
 
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Welcome home to EWR, p.s.

I know many are apprehensive, but I for one am happy to have you.
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Old Oct 24, 15, 5:55 pm
  #3  
 
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Originally Posted by dmurphynj View Post
Welcome home to EWR, p.s.

I know many are apprehensive, but I for one am happy to have you.
Agreed. I just noticed I'm on the first p.s. flight back to EWR tonight from LAX. It's the turnaround flight after UA 535. Hopefully they'll make it a happy occasion rather than a dirge for JFK - which part of me will miss as well.

Anyway, the temporary lounge here at LAX is... not good, but it's home for the next 5 hours.
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Old Oct 24, 15, 7:22 pm
  #4  
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Originally Posted by Acastus View Post
Anyway, the temporary lounge here at LAX is... not good, but it's home for the next 5 hours.
Five hours? Head thee to the *A lounge in TBIT!
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Old Oct 25, 15, 9:37 pm
  #5  
 
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United GFL dragons never miss the opportunity to piss off a customer

12345

Last edited by porciuscato; Dec 3, 15 at 2:35 pm
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Old Oct 25, 15, 9:49 pm
  #6  
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Originally Posted by porciuscato View Post
I'm on one of the first p.s. flights from SFO-EWR tonight. I dropped by the Global First lounge (which the p.s.flight and GS status entitles me to).

The lounge dragon first attempted to deny me with "you're not on an international flight, you're flying to Newark." I pointed out that it was a p.s. flight. "Well they haven't put it into the system yet." Really long pause. I think maybe he was waiting for me to slink away.

But instead, I put on the "Truculent Glare" (TM). After a bit, he finally relented, saying "well you are Global Services," like he was doing me a favor.
And this surprises you how?
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Old Oct 25, 15, 9:59 pm
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12345

Last edited by porciuscato; Dec 3, 15 at 2:35 pm
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Old Oct 25, 15, 10:03 pm
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Originally Posted by porciuscato View Post
Given that this was a GS rep for whom I wrote an orchid letter only 3 or 4 months ago, it surprises me a great deal.

My philosophy for dealing with UAL has been to praise even the rare instances when service lives up to expectations. The hope is that the positive feedback will spur them to better service. I guess it's not working that well.
Maybe its time to write a hemlock letter for him now?
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Old Oct 25, 15, 10:30 pm
  #9  
 
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I'll be on EWR-LAX in BF next week. I'll report back on the experience.

Last edited by WineCountryUA; Oct 25, 15 at 11:53 pm Reason: corrected airport error
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Old Oct 25, 15, 10:42 pm
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Sorry if I missed this in the old post, but is there a logic to the way they are splitting the 16BF vs the 28BF planes? These are not the customers you want to piss off with a last minute swap.
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Old Oct 26, 15, 1:25 am
  #11  
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Originally Posted by porciuscato View Post
I'm on one of the first p.s. flights from SFO-EWR tonight. I dropped by the Global First lounge (which the p.s.flight and GS status entitles me to).

The lounge dragon first attempted to deny me with "you're not on an international flight, you're flying to Newark." I pointed out that it was a p.s. flight. "Well they haven't put it into the system yet." Really long pause. I think maybe he was waiting for me to slink away.

But instead, I put on the "Truculent Glare" (TM). After a bit, he finally relented, saying "well you are Global Services," like he was doing me a favor.
Ooh - you whipped out the TG (TM)? That's why the GST level is named in your honor...
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Old Oct 26, 15, 4:14 am
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Originally Posted by porciuscato View Post
I'm on one of the first p.s. flights from SFO-EWR tonight. I dropped by the Global First lounge (which the p.s.flight and GS status entitles me to).

The lounge dragon first attempted to deny me with "you're not on an international flight, you're flying to Newark." I pointed out that it was a p.s. flight. "Well they haven't put it into the system yet." Really long pause. I think maybe he was waiting for me to slink away.

But instead, I put on the "Truculent Glare" (TM). After a bit, he finally relented, saying "well you are Global Services," like he was doing me a favor.
At least there is some form of premium ground service at SFO, the same cannot be said for EWR.
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Old Oct 26, 15, 5:51 am
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Originally Posted by kevanyalowitz View Post
At least there is some form of premium ground service at SFO, the same cannot be said for EWR.
No GFL at EWR (stay tuned) but there is a very nice Global Reception lobby to the left of the C-2 checkpoint.
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Old Oct 26, 15, 6:28 am
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How crowded do the EWR clubs usually get? Seems there will be a significant bump in the number of passengers entitled to club access at EWR with hourly ps flights.

I am on ps this weekend, so don't expect they will be packed anyway, but through the week might be a different story?
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Old Oct 26, 15, 7:23 am
  #15  
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Originally Posted by goodeats21 View Post
How crowded do the EWR clubs usually get?
Very around the evening Europe departure bank.
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