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Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

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Old Jul 6, 19, 1:29 pm   -   Wikipost
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Last edit by: WineCountryUA
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Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service

Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
The first PS flights to/from EWR started 25 Oct 2015
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.

United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
E+ passengers -- hot meals and drinks included
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"

other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10

FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.

Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.

Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.

Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
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Old Aug 3, 19, 6:29 pm
  #661  
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Join Date: Apr 2013
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Originally Posted by CMK10 View Post
The seat and IFE are both quite good and I was comfortable but this was one of the worst premium flights I've been on in years.
Combination of understaffing and loss of the dedicated pmUA ps crews, who were among the very best FAs in the entire system.

The food of course is awful 75% of the time now, but DL is no better.
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Old Aug 3, 19, 10:53 pm
  #662  
 
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Originally Posted by nomad420 View Post
A bit OT but how is it that they ask for volunteers when a flight is not overbooked or at least fully booked. Yes I have been asked to move to another flight at or just prior to checking in but usually I have found those flight to be full or indeed overbooked. I don't think I have ever VDB'ed and been offered a TCV on a flight that wasn't over booked. Just ask'n why would they look for volunteers to change flights for a under booked or standard booked flight?
I have found they often ask for volunteers for an overbooked flight at the same time they are willing to sell more seats. Let’s say there are 200 seats and they are willing to overbook by 10. At 205 seats sold they will ask for volunteers and sell 5 more seats at the same time. Asking for volunteers just helps them collect data and of the last 10 times I’ve gotten the volunteer message in the app they have never actually ended up oversold.
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Old Aug 4, 19, 2:40 pm
  #663  
 
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Originally Posted by fumje View Post
edit: on further reflection maybe $2k is a bad strategy. I think I should start entering $1.
The two times I have seen actual overbooked flights with the check-in volunteer request, the gate agents didn’t seem to use the information at all (either to identify VDB passengers or to set the compensation amount). The second time, out of Newark, the gate agent noted I was also on the check-in volunteer list while processing a voucher for double what I had said I would accept at check-in.
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Old Aug 5, 19, 4:39 am
  #664  
 
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Originally Posted by Manoa Chris View Post


The two times I have seen actual overbooked flights with the check-in volunteer request, the gate agents didn’t seem to use the information at all (either to identify VDB passengers or to set the compensation amount). The second time, out of Newark, the gate agent noted I was also on the check-in volunteer list while processing a voucher for double what I had said I would accept at check-in.
Yes, the amount you enter doesn't have to be your final offer. In fact everyone VDB'd from a flight is supposed to get the same.

But I figure that if they are doing data collection, and if I am happy to have more VDB opportunities, I should be telling them that I will VDB for a little as possible. Of course when the pen meets paper, I will certainly go as high as the GA will.
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Old Aug 6, 19, 9:24 am
  #665  
 
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Originally Posted by fumje View Post
Yes, the amount you enter doesn't have to be your final offer. In fact everyone VDB'd from a flight is supposed to get the same.

But I figure that if they are doing data collection, and if I am happy to have more VDB opportunities, I should be telling them that I will VDB for a little as possible. Of course when the pen meets paper, I will certainly go as high as the GA will.
That is a reasonable strategy - and while the check-in offer presumably feeds into revenue management algos, I don't think the gate agents use them in any way. In my example, I was the only bump, so it's not like they raised the compensation to match another passenger.
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Old Aug 6, 19, 10:29 pm
  #666  
 
Join Date: Dec 2010
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Booked SFO-BOS-SFO today and was able to burn a GPU at booking.

UA 2396
SFO-BOS
8/12/19 6:05 AM Departure
Booked a V fare with PZ1, and used a GPU once confirmed.

Currently waitlisted for UA1730, BOS-SFO, at 5:10 PM on Thursday, 8/15. United is offering a confirmed cash upgrade for $398...which is tempting.

Last edited by LRMErnst; Aug 6, 19 at 10:29 pm Reason: Typo
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Old Aug 7, 19, 4:00 pm
  #667  
 
Join Date: Apr 2015
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Originally Posted by LRMErnst View Post
Booked SFO-BOS-SFO today and was able to burn a GPU at booking.

UA 2396
SFO-BOS
8/12/19 6:05 AM Departure
Booked a V fare with PZ1, and used a GPU once confirmed.

Currently waitlisted for UA1730, BOS-SFO, at 5:10 PM on Thursday, 8/15. United is offering a confirmed cash upgrade for $398...which is tempting.
Take the cash upgrade!
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Old Aug 8, 19, 2:17 pm
  #668  
 
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Originally Posted by physioprof View Post
Take the cash upgrade!
Done. Called the 1K desk and the agent told me that I was currently number seven on the list, with J5. I'll thank myself once I land back at SFO.
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Old Aug 8, 19, 2:21 pm
  #669  
 
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Originally Posted by LRMErnst View Post
Done. Called the 1K desk and the agent told me that I was currently number seven on the list, with J5. I'll thank myself once I land back at SFO.
Please report back, but I bet no one gets upgraded on that flight.
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Old Aug 15, 19, 4:10 pm
  #670  
 
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Originally Posted by physioprof View Post
Please report back, but I bet no one gets upgraded on that flight.
Cannot confirm whether or not anyone was upgraded prior to T-24, but at departure no one was cleared. There were 15 names on the upgrade list. It appeared as if there were 6-8 GS PAX, followed by another 10-12 1K's.
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Old Aug 22, 19, 11:52 am
  #671  
 
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Originally Posted by rch4u View Post
After 9 PM, not 8 PM for premium transcon.
Does anyone know what they typically serve on the eastbound red eyes in J after 9 p.m.?

I've only done the red-eyes in E+ and it's always been couscous/quinoa.
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Old Aug 22, 19, 12:02 pm
  #672  
 
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Originally Posted by NYC2SGN View Post
Does anyone know what they typically serve on the eastbound red eyes in J after 9 p.m.?

I've only done the red-eyes in E+ and it's always been couscous/quinoa.
Snack, which has variously been salad options, calzone, burger, etc. over the last few years.
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Old Yesterday, 9:15 am
  #673  
 
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Has anyone ever sat in the bulkhead E+ seats in the rear of a 777 on a ps flight (Row 39 A/B/C/J/K/L and Row 40 D/E/F/G)?

If E+ passengers get free meals and drinks, wouldn't it be weird to serve it to the folks in these seats, since it would be obvious to the other passengers in the cabin that they weren't getting free meals and drinks?

Do the FAs even serve the people in these rows?
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Old Today, 4:06 pm
  #674  
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Originally Posted by NYC2SGN View Post
Has anyone ever sat in the bulkhead E+ seats in the rear of a 777 on a ps flight (Row 39 A/B/C/J/K/L and Row 40 D/E/F/G)?

If E+ passengers get free meals and drinks, wouldn't it be weird to serve it to the folks in these seats, since it would be obvious to the other passengers in the cabin that they weren't getting free meals and drinks?

Do the FAs even serve the people in these rows?
When the benefit was first started, there were issues. It still can be spotty if the FA has not worked this situation before. But if reminded you sure get served, choices may be limited. You can ask for the Bistro on Board options also.
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Old Today, 4:24 pm
  #675  
 
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Originally Posted by WineCountryUA View Post
When the benefit was first started, there were issues. It still can be spotty if the FA has not worked this situation before. But if reminded you sure get served, choices may be limited. You can ask for the Bistro on Board options also.
As it looks like this is where I am sitting tonight what is the "Bistro on Board" option?
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