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Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

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Old Jul 6, 19, 1:29 pm   -   Wikipost
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Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service

Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
The first PS flights to/from EWR started 25 Oct 2015
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.

United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
E+ passengers -- hot meals and drinks included
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"

other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10

FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.

Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.

Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.

Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
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Old Mar 17, 19, 8:36 pm
  #466  
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Originally Posted by Repooc17 View Post
Not possible. It's a 12 hour+ turn on the TCON route alone. Need more than one aircraft to accommodate TCON<->TATL.
Yes, it is possible. You're not taking into account how aircraft in a multi-aircraft fleet are actually utilized. The same one doesn't just fly back and forth between EWR and DUB, for example. That would be incredibly inefficient.
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Old Mar 17, 19, 10:05 pm
  #467  
 
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Originally Posted by Kacee View Post
Yes, it is possible. You're not taking into account how aircraft in a multi-aircraft fleet are actually utilized. The same one doesn't just fly back and forth between EWR and DUB, for example. That would be incredibly inefficient.
Originally Posted by Repooc17 View Post
Need more than one aircraft to accommodate TCON<->TATL.
I did post the need for multiple planes for routing; although most TATL and TPAC planes do fly right back to the origin airport with the same plane - e.g. EWR to DUB to EWR.
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Old Mar 17, 19, 10:07 pm
  #468  
 
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Not sure if it was the particular crew and/or the cutbacks that are being discussed in the Polaris threads, but the last PS flight on the 781 that I was on was not the best experience (only a single drink service, pax having to go to the galley to get refills, FAs speedwalking up & down the aisles during the meal service).

Anyone else experienced the same? Trying to decide if I should book my next PS on the 757 instead. While the seats aren't as nice, I've always thought the service on those in general has been pretty decent.
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Old Mar 18, 19, 8:31 am
  #469  
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Originally Posted by Repooc17 View Post
I did post the need for multiple planes for routing; although most TATL and TPAC planes do fly right back to the origin airport with the same plane - e.g. EWR to DUB to EWR.
Your statement "Not possible" was simply wrong. A single aircraft could fly, for example, EWR-DUB-EWR-SFO in a single 24 hour period. Meanwhile one of the 11 other 781s based at EWR could fly the next day's EWR-DUB, while the first 781 returning to EWR from SFO could be used to operate one of the other destinations from EWR, such as CDG or FRA.
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Old Mar 18, 19, 9:50 am
  #470  
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Originally Posted by econ View Post
Not sure if it was the particular crew and/or the cutbacks that are being discussed in the Polaris threads, but the last PS flight on the 781 that I was on was not the best experience (only a single drink service, pax having to go to the galley to get refills, FAs speedwalking up & down the aisles during the meal service).

Anyone else experienced the same? Trying to decide if I should book my next PS on the 757 instead. While the seats aren't as nice, I've always thought the service on those in general has been pretty decent.
It's highly crew depend. They have 4 FAs staffed for the business class cabin for 44 seats, versus 2 for 16 or 3 for 28 on the 757. Just purely based on math, you get more prompt service on the 757. However, sounds like you got a lazy crew.
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Old Mar 18, 19, 10:47 am
  #471  
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Originally Posted by PTahCha View Post
It's highly crew depend. They have 4 FAs staffed for the business class cabin for 44 seats, versus 2 for 16 or 3 for 28 on the 757. Just purely based on math, you get more prompt service on the 757. However, sounds like you got a lazy crew.
Also, OP's "speedwalking" comment suggests the crew may have felt a bit frazzled. I've seen that on this aircraft, particularly with the less experienced FAs. They just get overwhelmed by the sheer number of pax in the single cabin. And frazzled service is rarely good service.

I'm on a 781 right now and the service is really excellent. As is the UA norm, the quality of the service is heavily crew-dependent.
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Old Mar 19, 19, 12:18 am
  #472  
 
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How many FAs work the J cabin on the 772 or the 77W, or even the 8s? Last time I was on a 772 in J, it was a CO 772, TLV-EWR. There were 4 FAs serving (2 each cabin) which meant there had to be at least 1 for each cabin plating, which comes to 6 total. If the 78Js only have 4 FAs in J, I would assume 2 are plating and 2 are service. Dang that's going to be slow service.

It is possible that they will put a 5th FA in J when the plane starts international service at the end of the month.

Another possibility is that the FAs jointly work J and PE and they break it un the middle. 2 FAs work Rows 1-7 in J, the 2 FAs work Rows 8-11 in J and rows 20-22 in PE, and 2 FAs do the plating.
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Old Mar 19, 19, 11:24 pm
  #473  
 
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Originally Posted by phkc070408 View Post
How many FAs work the J cabin on the 772 or the 77W, or even the 8s? Last time I was on a 772 in J, it was a CO 772, TLV-EWR. There were 4 FAs serving (2 each cabin) which meant there had to be at least 1 for each cabin plating, which comes to 6 total. If the 78Js only have 4 FAs in J, I would assume 2 are plating and 2 are service. Dang that's going to be slow service.

It is possible that they will put a 5th FA in J when the plane starts international service at the end of the month.

Another possibility is that the FAs jointly work J and PE and they break it un the middle. 2 FAs work Rows 1-7 in J, the 2 FAs work Rows 8-11 in J and rows 20-22 in PE, and 2 FAs do the plating.
78J 11 FAs 5 J 6 Y/C
77X 13 FAs 6 J 7 Y/C
77Y/U 11 FAs (EWR-DEL only) 5 J 6 Y/C
77Y/U all others & 78Z 10 FAs 5 J 5 Y/C
78V 9 FAs 4 J 5 Y/C
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Old Mar 19, 19, 11:29 pm
  #474  
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Originally Posted by JOSECONLSCREW28 View Post
78J 11 FAs 5 J 6 Y/C
77X 13 FAs 6 J 7 Y/C
77Y/U 11 FAs (EWR-DEL only) 5 J 6 Y/C
77Y/U all others & 78Z 10 FAs 5 J 5 Y/C
78V 9 FAs 4 J 5 Y/C
So 78J actually has best ratio in J cabin.
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Old Mar 20, 19, 9:31 am
  #475  
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Originally Posted by JOSECONLSCREW28 View Post


78J 11 FAs 5 J 6 Y/C
77X 13 FAs 6 J 7 Y/C
77Y/U 11 FAs (EWR-DEL only) 5 J 6 Y/C
77Y/U all others & 78Z 10 FAs 5 J 5 Y/C
78V 9 FAs 4 J 5 Y/C
Is that staffing for domestic flights as well? I thought they only did FAA minimum for domestic flights.
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Old Mar 20, 19, 9:46 am
  #476  
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Originally Posted by PTahCha View Post
Is that staffing for domestic flights as well? I thought they only did FAA minimum for domestic flights.
Yeah I thought we had four on EWR-SFO this week.
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Old Mar 20, 19, 2:17 pm
  #477  
 
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Originally Posted by PTahCha View Post
Is that staffing for domestic flights as well? I thought they only did FAA minimum for domestic flights.
That’s international. Domestically:

787 all series 8 FAs 4 J 4 Y/C
773 10 FAs 5 J 5 Y/C
772 all series 8 FAs 4 J 4 Y/C
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Old Mar 20, 19, 4:35 pm
  #478  
 
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Originally Posted by JOSECONLSCREW28 View Post
77Y/U 11 FAs (EWR-DEL only) 5 J 6 Y/C
Out of curiosity, what's different about DEL?
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Old Apr 5, 19, 9:46 am
  #479  
 
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why does United not market J as Polaris Business in the same way AA as Flagship Business & DL as Delta One do?
it is purely to keep customers out of the Polaris Lounges?
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Old Apr 7, 19, 4:21 pm
  #480  
 
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Originally Posted by Colin View Post
why does United not market J as Polaris Business in the same way AA as Flagship Business & DL as Delta One do?
it is purely to keep customers out of the Polaris Lounges?
That would be a very good reason!
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