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Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

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Old Jul 6, 19, 1:29 pm   -   Wikipost
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Last edit by: WineCountryUA
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Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service

Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
The first PS flights to/from EWR started 25 Oct 2015
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.

United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
E+ passengers -- hot meals and drinks included
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"

other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10

FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.

Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.

Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.

Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
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Old Feb 9, 17, 9:48 am
  #31  
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Seat discussion for each of the two 752 PS variations
28 lieflat BF / 42 E+ / 72 E- config
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

16 lieflat BF / 45 E+ / 108 E- config
Consolidated "Seats on International 757"

Also see http://www.flyertalk.com/forum/unite...pmua-pmco.html

However, other lie-flat aircraft are used on the PS routes, presently include the one 77W with true Polaris seats.
http://www.flyertalk.com/forum/unite...e-threads.html

Last edited by WineCountryUA; Feb 9, 17 at 9:54 am
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Old Feb 9, 17, 10:03 am
  #32  
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If the 16J is just the old CO plane, then what confused me was Seatguru calling them Polaris.
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Old Feb 9, 17, 10:06 am
  #33  
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The 16J cabins are much older and really getting tired. The AVOD is prior generation and the cabins are physically beat-up. They needed a refresh about two years ago and are now at the point that I avoid them. IMO you're also more likely to get a good crew on the 28J, but that's probably an overgeneralization.
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Old Feb 9, 17, 10:15 am
  #34  
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Originally Posted by mahasamatman View Post
If the 16J is just the old CO plane, then what confused me was Seatguru calling them Polaris.
First, always be careful of Seatguru

Second, all international lie flat bussiness service of UA has been re-labeled as Polaris Class (w/ or w/o the Polaris seat) in the sense of Connoisseur of years past or BusinessFirst more recently. The same term also being used about the new seat.

In Seatguru's defense, the 16 seat config is used both domestically and internationally, so it is Polaris Class when on a TATL flight.
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Old Feb 9, 17, 12:16 pm
  #35  
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Originally Posted by nycflyer222 View Post
Everyone keeps saying that, but I've seen them baking them within the past month. Maybe they are "half baked" and then continue baking the dough on plane. Either way, I enjoy them.
Originally Posted by rch4u View Post
The cookies are apparently no longer baked on board. Just reheated now?
Originally Posted by Kryssa View Post
Cookie I had last week was the same it's been since I've been flying PS the past year or so
Cookies are no longer baked on board - they are just reheated and warmed up. At one point, they were baking them fresh from cookie dough. However, the results were inconsistent based on the FA working in the galley, so they stopped doing that.

Originally Posted by mahasamatman View Post
Looking at EWR-SFO flights for this fall, it seems I have a choice between Polaris-configured 752s and p.s.-configured 752s. Assuming both configurations will really be flying at that time, will there be any notable difference between the hard and soft experiences?
The entertainment system is different, if that makes a difference. The 16J is the old sCO system with less number of movies and TV shows, and no Channel 9.

Originally Posted by JVPhoto View Post
Same seats. I'd book the 16J. I like the smaller cabin but also if you're in a 28J and seated in the 2nd half and there's a swap to a 16J you could be SOL so would rather not hassle with it.
Unlikely, for exactly that reason.
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Old Feb 10, 17, 5:35 pm
  #36  
 
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Looks like SFO-EWR (233) and EWR-SFO (418) are on Hawaii config 777. Imagine there are a few unhappy campers up front who were expecting lie flat seats...
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Old Feb 10, 17, 5:48 pm
  #37  
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Originally Posted by smxflyer View Post
Looks like SFO-EWR (233) and EWR-SFO (418) are on Hawaii config 777. Imagine there are a few unhappy campers up front who were expecting lie flat seats...
Ouch. And 418 is already showing departure delayed 2:38.
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Old Feb 10, 17, 5:56 pm
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So, is there compensation due when a non-ps aircraft is used??? (for Business Class customers, I mean)

Last edited by blueman2; Feb 10, 17 at 6:13 pm
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Old Feb 10, 17, 6:03 pm
  #39  
 
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Originally Posted by WineCountryUA View Post
Seat discussion for each of the two 752 PS variations
28 lieflat BF / 42 E+ / 72 E- config
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

16 lieflat BF / 45 E+ / 108 E- config
Consolidated "Seats on International 757"

Also see http://www.flyertalk.com/forum/unite...pmua-pmco.html

However, other lie-flat aircraft are used on the PS routes, presently include the one 77W with true Polaris seats.
http://www.flyertalk.com/forum/unite...e-threads.html
Is there any word on what will happen to J class seats once the current p.s. fleet retires? It probably wouldn't be possible to put in the new Polaris seats into narrowbodies, but curious if UA plans to update at all. Those pmUA planes are looking pretty old (overheads baggage, air vents, etc...)
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Old Feb 10, 17, 6:11 pm
  #40  
 
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Originally Posted by Kacee View Post
Ouch. And 418 is already showing departure delayed 2:38.
My S.O. is on this flight. He kissed goodbye any chances of his upgrade clearing when there was an aircraft switch. almost 3 hour delay now, plus a lousy airplane!
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Old Feb 10, 17, 6:28 pm
  #41  
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Originally Posted by blueman2 View Post
So, is there compensation due when a non-ps aircraft is used??? (for Business Class customers, I mean)
Historically UA has provided compensation when a non lie-flat aircraft is used.
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Old Feb 10, 17, 6:52 pm
  #42  
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Originally Posted by PTahCha View Post
The entertainment system is different, if that makes a difference.
They're identical for me. Motorola Xoom in either case.
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Old Feb 10, 17, 7:43 pm
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Do they still sell earbuds in Economy in P.S? That used to be very stupid, see no mention of it anymore...
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Old Feb 10, 17, 8:42 pm
  #44  
 
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Originally Posted by NikoGoutakolis View Post
Do they still sell earbuds in Economy in P.S? That used to be very stupid, see no mention of it anymore...
No. On my EWR-SFO last week they came through handing out earbuds to those who wanted them.
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Old Feb 10, 17, 9:27 pm
  #45  
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Originally Posted by smxflyer View Post
Looks like SFO-EWR (233) and EWR-SFO (418) are on Hawaii config 777 (02/10/17). Imagine there are a few unhappy campers up front who were expecting lie flat seats...
Was originally booked on this flight because it was _not_ Hawaii-configured but international lie flat first seats and had applied an RPU to try to get into first.

However, when they swapped planes and then thru the then 2:30+ hour late flag, I was able to switch to an EWR-LAX direct non-stop flight (UA 751 to be exact) - which left the gate early and got into LAX early and didn't stop in any penalty boxes so we were 25 minutes early.

UA 418 now shows they left EWR ~3:30 late and will get into SFO the same late - which would have meant that I would have missed the last SFO-LAX flight anyway and been not so happy on a Hawaii 777.

Hurrah!

David

p.s. Tossed a GPU at trying to get into first on UA 751 since it still had 3 open lie flats when I switched - originally was 3rd on the upgrade list but only one person got the upgrade. They were asking $249 via the app to make it into 1st but was hoping that others wouldn't bite - Wrong!
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