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Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

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Old Jul 6, 19, 1:29 pm   -   Wikipost
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Last edit by: WineCountryUA
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Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service

Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
The first PS flights to/from EWR started 25 Oct 2015
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.

United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
E+ passengers -- hot meals and drinks included
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"

other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10

FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.

Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.

Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.

Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
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Old Jan 17, 19, 7:24 pm
  #406  
 
Join Date: Jan 2003
Posts: 768
I was on the 787-10 flights between flying EWR-LAX-EWR last week and was served a meal in economy (well I sat in Premium Plus, but I know it's economy regardless). We were offered meals on both flights and not food for purchase. EWR-LAX I had the general something chicken, and LAX-EWR I had the eggs and potatoes option. Is this route usually food for purchase?
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Old Jan 17, 19, 7:50 pm
  #407  
 
Join Date: Dec 2018
Location: New York City
Programs: UA Gold, *AG, AmEx Plat
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Originally Posted by findark View Post
Neither is marketed as United Polaris, but the 787-10 will have the new Polaris seat.
It's a slightly toned-down version of the international Business service. United Club access in EWR and LAX, four course meal (appetizer, salad, main, dessert of ice cream with toppings). Arrival service of some sort (I think it's wraps now?). Seats are guaranteed lie-flat.
No. Not to say that it's bad per se, but I wouldn't "look forward" to it, either. Most food on UA is acceptable, but not remarkable.
Not meaningfully, no. It is possible you might not get your first choice of main meal, but that's about it.
Thank you so much for the answer.
So they won't have full Polaris service, even for the 787-10? That's a bit unfortunate but can't be helped. Would it matter that I say that the flight would be early July? Would the 5-6 months make a difference between the service?

A few more questions:
1) For the first choice of main meal, is it possible that I just request it beforehand and hope for the best?
2) What are the drink (alcohol) etiquette? Am I allowed to ask for multiple drinks or is it frowned upon or depends on the attendant?
3) I have read that the EWR United Club is pretty mediocre and the LAX one is decidedly the best. Is it even worth visiting the EWR one or just arrive later than planned and head straight to the gate?
4) I would have business check-in (if necessary) when I arrive at the United terminal, right?

Thank you again!
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Old Jan 17, 19, 8:14 pm
  #408  
 
Join Date: Feb 2017
Programs: United GS; AA EXP; Marriott Ambassador
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Originally Posted by risenmyth View Post
Thank you so much for the answer.
1) For the first choice of main meal, is it possible that I just request it beforehand and hope for the best?
2) What are the drink (alcohol) etiquette? Am I allowed to ask for multiple drinks or is it frowned upon or depends on the attendant?
3) I have read that the EWR United Club is pretty mediocre and the LAX one is decidedly the best. Is it even worth visiting the EWR one or just arrive later than planned and head straight to the gate?
4) I would have business check-in (if necessary) when I arrive at the United terminal, right?
1) Can't pre-order meal on United. Meal preferences are prioritized for GS/1K, then usually from front to back (YMMV). If you have dietary restrictions, you can order special meal in advance, or tell the FA (e.g. you're vegetarian, you are allergic to seafood, etc.)
2) Multiple - yes, but usually max. two at a time so as not to make it too awkward... Most FAs disappear mid-flight, but you can go to the galley to request more drinks
3) EWR clubs have bars at least, but agree not worth planning extra time just to be there. Terminal C is much nicer.
4) You can use the premier access check-in (on a different floor than economy)
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Old Jan 17, 19, 8:22 pm
  #409  
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Originally Posted by trust77 View Post
I was on the 787-10 flights between flying EWR-LAX-EWR last week and was served a meal in economy (well I sat in Premium Plus, but I know it's economy regardless). We were offered meals on both flights and not food for purchase. EWR-LAX I had the general something chicken, and LAX-EWR I had the eggs and potatoes option. Is this route usually food for purchase?
E+ on the Premium Trans fights " receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more. " I think the food is downsized for redeyes.

Originally Posted by risenmyth View Post
Thank you so much for the answer.
So they won't have full Polaris service, even for the 787-10? That's a bit unfortunate but can't be helped. Would it matter that I say that the flight would be early July? Would the 5-6 months make a difference between the service? ....
No, what in particular are you concerned about. It is a 5-ish hour flight.

Probaby the most significant missing item is Polaris Lounge access but UC access is included.
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Old Jan 17, 19, 8:31 pm
  #410  
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Originally Posted by risenmyth View Post
So they won't have full Polaris service, even for the 787-10? That's a bit unfortunate but can't be helped. Would it matter that I say that the flight would be early July? Would the 5-6 months make a difference between the service?
No. UA has no intention of offering full Polaris service on domestic routes -- as WineCountryUA asked, is there a particular aspect you want to experience?

Originally Posted by risenmyth View Post
1) For the first choice of main meal, is it possible that I just request it beforehand and hope for the best?
You can't pre-order meals on UA. However, sitting as far forward in the cabin as you are, I would not really worry about it. The odds of not getting your first choice are pretty small. Only 1K and GS get priority; all other status pax are treated equally to you.

Originally Posted by risenmyth View Post
2) What are the drink (alcohol) etiquette? Am I allowed to ask for multiple drinks or is it frowned upon or depends on the attendant?
As noted, having more than two drinks at once is probably too many If you intend to partake heavily, the rate-limiting factor is usually how often an FA comes by and makes eye contact with you. Some (a minority IME) figure out which pax want their glass perpetually full and take care of it. Many others spend an hour or more in the galley between service rounds. Like everything else on UA, it's consistently inconsistent.

Originally Posted by risenmyth View Post
3) I have read that the EWR United Club is pretty mediocre and the LAX one is decidedly the best. Is it even worth visiting the EWR one or just arrive later than planned and head straight to the gate?
I've never been to a lounge anywhere in the world that I would deliberately get to the airport early to experience (a second) time. (Okay, there are some that are worth planning out your first & only stop, and I would e.g. show up for dinner in the Polaris Lounge before attempting EWR-LHR, but those are exceptions.)

Lounges are great when the unpredictability of how long it takes to get to EWR means you have 40 minutes to kill airside; I would never make a plan with the purpose of getting additional UC time.

Originally Posted by risenmyth View Post
4) I would have business check-in (if necessary) when I arrive at the United terminal, right?
Yes, "Premier Access" as it's called on United.
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Old Jan 17, 19, 9:53 pm
  #411  
 
Join Date: Dec 2018
Location: New York City
Programs: UA Gold, *AG, AmEx Plat
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Originally Posted by WineCountryUA View Post
E+ on the Premium Trans fights " receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more. " I think the food is downsized for redeyes.

No, what in particular are you concerned about. It is a 5-ish hour flight.

Probaby the most significant missing item is Polaris Lounge access but UC access is included.
Not so much concerned! But I just want to know what I can expect to receive and if there will be any changes since it's still 6 months away.

Originally Posted by findark View Post
No. UA has no intention of offering full Polaris service on domestic routes -- as WineCountryUA asked, is there a particular aspect you want to experience?

You can't pre-order meals on UA. However, sitting as far forward in the cabin as you are, I would not really worry about it. The odds of not getting your first choice are pretty small. Only 1K and GS get priority; all other status pax are treated equally to you.

As noted, having more than two drinks at once is probably too many If you intend to partake heavily, the rate-limiting factor is usually how often an FA comes by and makes eye contact with you. Some (a minority IME) figure out which pax want their glass perpetually full and take care of it. Many others spend an hour or more in the galley between service rounds. Like everything else on UA, it's consistently inconsistent.
I've never been to a lounge anywhere in the world that I would deliberately get to the airport early to experience (a second) time. (Okay, there are some that are worth planning out your first & only stop, and I would e.g. show up for dinner in the Polaris Lounge before attempting EWR-LHR, but those are exceptions.)

Lounges are great when the unpredictability of how long it takes to get to EWR means you have 40 minutes to kill airside; I would never make a plan with the purpose of getting additional UC time.

Yes, "Premier Access" as it's called on United.
Ah no pre-orders, I see. I have really front seats (2B and 1A) on both legs. So I shouldn't worry too much.
I do have a United Explorer Card as well, so I'd love to go once or twice to experience what they have to offer. But my business flight comes with free United Club entrance, so I'd save those 2 free passes for some other time. Is there any

1) Is it often odd or weird to walk up to the galley? or is it encouraged when you want something? As opposed to ringing a FA signal light
2) Is it ever recommended to check-in at the counter as opposed to online (when I don't need to check-in any luggage)?
3) What group will I board as with a business seat? My United Explorer card says that I'm allowed at Group 2, but does my business boarding ticket allow Group 1?
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Old Jan 17, 19, 10:11 pm
  #412  
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Originally Posted by risenmyth View Post
.... 2) Is it ever recommended to check-in at the counter as opposed to online (when I don't need to check-in any luggage)? ...
no significant difference if you are not waitlisted for an upgrade.
IMO, checking in online is easier and faster. Don't see a reason to do at the airport when you have no checked luggage.
Originally Posted by risenmyth View Post
....3) What group will I board as with a business seat? My United Explorer card says that I'm allowed at Group 2, but does my business boarding ticket allow Group 1?
You will be BG1 -- but GS and 1Ks can board earlier along with those needing extra time/assistance and families with under 2-year-olds.

Last edited by WineCountryUA; Jan 18, 19 at 2:48 pm
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Old Jan 18, 19, 6:38 am
  #413  
 
Join Date: Mar 2009
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Special meals can be pre-ordered by telephone. My wife is Gluten-free so she usually orders one.

https://www.united.com/ual/en/us/fly...g/special.html

That said, she usually picks at it (eats very little) and brings her own food anyway.
I bring my own food or find something to eat in the terminal.
At EWR, I like Classified, if you get an invitation to dine there.
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Old Jan 18, 19, 8:57 am
  #414  
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Originally Posted by Phil Level View Post
My wife is Gluten-free ......
So, is mine
cesco.g is offline  
Old Jan 18, 19, 9:40 am
  #415  
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Originally Posted by risenmyth View Post
1) Is it often odd or weird to walk up to the galley? or is it encouraged when you want something? As opposed to ringing a FA signal light
Opinions vary, but I've never felt much of a difference between the two. Just don't do it too often or you'll probably annoy them.

Originally Posted by WineCountryUA View Post
n significant difference if you are not waitlisted for an upgrade.
IMO, checking in online is easier and faster. Don't see a reason to do at the airport when you have no checked luggage.
Real (cardstock) BPs
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Old Jan 18, 19, 12:08 pm
  #416  
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Originally Posted by findark View Post
Real (cardstock) BPs
I for one have been keeping all printed BPs over the last several years - just in case to have documentation.
The electronic BP on my phone does not allow this.
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Old Jan 18, 19, 12:35 pm
  #417  
 
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Originally Posted by cesco.g View Post
I for one have been keeping all printed BPs over the last several years - just in case to have documentation.
The electronic BP on my phone does not allow this.
Screen shot?

Paper boarding passes, unless for some historical reasons, are just bunch more paper I don't need in my life.
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Old Jan 18, 19, 2:50 pm
  #418  
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Originally Posted by cesco.g View Post
I for one have been keeping all printed BPs over the last several years - just in case to have documentation.
The electronic BP on my phone does not allow this.
Save the PDF?
Screen shot the electronic BP
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Old Jan 30, 19, 1:00 pm
  #419  
 
Join Date: Sep 2002
Location: Boston, MA
Programs: UA GS, AS MVPG 75K, AA PLAT, DL FO
Posts: 194
Any update on BOS-LAX? I know it's not PS, but it's still exclusively 752. I have an upcoming flight in F and curious about meal but more importantly bedding...
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Old Jan 30, 19, 1:51 pm
  #420  
 
Join Date: Jan 2016
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Originally Posted by SvenB1414 View Post
Any update on BOS-LAX? I know it's not PS, but it's still exclusively 752. I have an upcoming flight in F and curious about meal but more importantly bedding...

It is PS. Any route between SFO/LAX and EWR/BOS is a PS route. You will receive typical PS bedding (much better than Domestic First but not quite Polaris Business bedding). Also typical PS service which is comparable (although scaled down from Polaris Business).
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