Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

    Hide Wikipost
Old Jul 6, 19, 1:29 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service

Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
The first PS flights to/from EWR started 25 Oct 2015
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.

United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
E+ passengers -- hot meals and drinks included
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"

other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10

FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.

Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.

Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.

Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
Print Wikipost

Reply

Old Dec 4, 18, 3:24 pm
  #391  
Moderator: Smoking Lounge; FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: SFO, CDG, PBI
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,294
Originally Posted by WineCountryUA View Post
It was there a few weeks ago and there would be many posts lambasting UA if and when this was discontinued. This would not go unnoticed.
Thank you
Originally Posted by hockey7711 View Post
Pasta or chicken. But lately they have been charging for alcoholic beverages. Although they are supposed to be free.
Thank you and I'll give goalie-mom the printout "just in case" as she likes to "wine while flying" and how about the outbound SFO-EWR as it's a 07:00 departure-would it be a hot breakfast?
goalie is offline  
Reply With Quote
Old Dec 4, 18, 3:28 pm
  #392  
 
Join Date: Oct 2005
Programs: Continental
Posts: 1,287
Drinks

On board UA 2239 now. I spoke with the lead flight attendant .She says that the flights are now operated by pmco crews also, and they are not aware of the free drink policy. So it best to show a print out.
silverforumsurf and tstauck like this.
hockey7711 is online now  
Reply With Quote
Old Dec 4, 18, 7:22 pm
  #393  
Moderator: Smoking Lounge; FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: SFO, CDG, PBI
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,294
Originally Posted by hockey7711 View Post
On board UA 2239 now. I spoke with the lead flight attendant .She says that the flights are now operated by pmco crews also, and they are not aware of the free drink policy. So it best to show a print out.
Thank you and printed
goalie is offline  
Reply With Quote
Old Dec 4, 18, 8:43 pm
  #394  
Moderator: United Airlines; FlyerTalk Evangelist
Original Poster
 
Join Date: Jun 2007
Location: SFO
Programs: UA Gold 1.85MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Gold
Posts: 46,837
Originally Posted by hockey7711 View Post
She says that the flights are now operated by pmco crews also, ....
This has been true for years, such as the sCO 752s and any other sCO aircraft used on the PS routes. The bulk were sUA aircraft but there were many sCO aircaft and crews used for sometime.

What has changed is the FA sCO/sUA distinction has disappeared (since Oct) and crews can be made have any UA FA who is successful in bidding for the flight. This may led to FA's who have not worked these routes previously.
silverforumsurf likes this.
WineCountryUA is offline  
Reply With Quote
Old Dec 4, 18, 10:06 pm
  #395  
 
Join Date: Oct 2005
Programs: Continental
Posts: 1,287
Drinks

Everybody in E+ got free alcohol tonight. Even row 20 which on the pmua 752 is not E+
hockey7711 is online now  
Reply With Quote
Old Dec 15, 18, 5:20 pm
  #396  
 
Join Date: Jul 2008
Location: SFO
Posts: 97
SFO-EWR swap 752 for 739??

Tonight's 10pm redeye SFO-EWR UA1796 was originally a 752 per usual. Somewhere between T-24 and T-12 it got swapped for a 739. Oddly, it's still mis-labeled as a 757-200, but the changed seating chart has held (see below). I was in E+, which is bad enough, but can't imagine anyone up front will be amused to find no lie-flats. I fly this route often and have never seen a 739 -- is that something new, or a one-off? I SDC'd to tomorrow morning, but ugh.

They were still asking north of $1400 to upgrade, btw. Insult/injury.

silverforumsurf likes this.

Last edited by mehitabel; Dec 15, 18 at 5:28 pm
mehitabel is offline  
Reply With Quote
Old Dec 15, 18, 7:15 pm
  #397  
 
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4MM LT-GS; AA1MM; Amtrak S+; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 3,731
Originally Posted by mehitabel View Post
Tonight's 10pm redeye SFO-EWR UA1796 was originally a 752 per usual. Somewhere between T-24 and T-12 it got swapped for a 739. Oddly, it's still mis-labeled as a 757-200, but the changed seating chart has held (see below). I was in E+, which is bad enough, but can't imagine anyone up front will be amused to find no lie-flats. I fly this route often and have never seen a 739 -- is that something new, or a one-off? I SDC'd to tomorrow morning, but ugh.

They were still asking north of $1400 to upgrade, btw. Insult/injury.

I guess if it's between running a non lie-flat bird and cancelling, most pax would prefer having something to take them where they're going. However UA should give F pax the option to change or refund without penalty. (If the original 757 was a 16J sCO, four additional F seats became available for lucky upgraders?)
wxguy is offline  
Reply With Quote
Old Dec 15, 18, 7:31 pm
  #398  
 
Join Date: Jul 2008
Location: SFO
Posts: 97
Originally Posted by wxguy View Post
I guess if it's between running a non lie-flat bird and cancelling, most pax would prefer having something to take them where they're going. However UA should give F pax the option to change or refund without penalty. (If the original 757 was a 16J sCO, four additional F seats became available for lucky upgraders?)
You're right on all points (it was a 16J sCO), and I guess it's a reasonable overall capacity swap. I'm just surprised to see anything other than a 752 or 772 on this route, especially on a redeye (though of course these Y seats are no worse than the 10-across 772s.)
wxguy likes this.
mehitabel is offline  
Reply With Quote
Old Dec 15, 18, 7:50 pm
  #399  
 
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4MM LT-GS; AA1MM; Amtrak S+; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 3,731
Originally Posted by mehitabel View Post
You're right on all points (it was a 16J sCO), and I guess it's a reasonable overall capacity swap. I'm just surprised to see anything other than a 752 or 772 on this route, especially on a redeye (though of course these Y seats are no worse than the 10-across 772s.)
Of course the first thing that comes to mind is that they were short a 757 at the origin. However it's also possible they were short 757-qualifed pilots, and had a reserve crew and spare 737 airplane.
wxguy is offline  
Reply With Quote
Old Dec 15, 18, 8:30 pm
  #400  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG; Marriott Plat Premier; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 40,437
Originally Posted by wxguy View Post
However UA should give F pax the option to change or refund without penalty.
They've allowed free changes in the past when this happens. They'll likely give comp (around $400) to everyone in F. Still, there will be some very unhappy campers who were expecting a lie flat.

A reminder why it's a good idea to check your reservation regularly day of departure - so you can change out of this kind of downgrade.
Kacee is offline  
Reply With Quote
Old Dec 26, 18, 7:52 am
  #401  
 
Join Date: Oct 1999
Posts: 9,614
UA 642 today LAXEWR operated by a 763 true Polaris configuration. J booked 16/30!
cesco.g is offline  
Reply With Quote
Old Dec 26, 18, 1:12 pm
  #402  
 
Join Date: Jul 2015
Location: San Francisco
Programs: UA GS, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold
Posts: 1,867
Originally Posted by Kacee View Post
They've allowed free changes in the past when this happens. They'll likely give comp (around $400) to everyone in F. Still, there will be some very unhappy campers who were expecting a lie flat.

A reminder why it's a good idea to check your reservation regularly day of departure - so you can change out of this kind of downgrade.
This exact same thing happened to me on the same flight a little over a year ago and I believe we all did get around $500 compensation and yes those who were still literally screaming could change with no fee. Per your other point I did check my reservation and indeed at about T12 the change occurred. I even got an email however the GS sitting next to me claimed he didn't know a thing and walked right into it. The usual complaints were needing to sleep on the red-eye flight as many including my self hit the ground running upon arrival in NYC. More than understandable anger over this.
nomad420 is offline  
Reply With Quote
Old Jan 8, 19, 11:28 am
  #403  
Marriott Contributor Badge
 
Join Date: Jan 2014
Location: Orange County California
Programs: IHG Platinum Ambassador, Hilton Honors Gold, Marriott Platinum Premier, Mileage Plus Silver
Posts: 1,036
787-8 On LAX-EWR PS Flights

I flew back from EWR to LAX on the 30th of December on a 787-8. Originally, when I booked the flight, it was a 757 but a couple of months out, it was changed to a 787-8. When I used the app to see where my aircraft was coming from, it looked like it was only running between LAX and EWR. I know that UA is running 787-10 on the route while they familiarize but the 787-8 has been in the fleet for a while now.

Is the 787-8 just a temporary thing between LAX-EWR or are the 787-8 eventually going to be relegated to domestic operations? I'm wondering if the 787-8's will become like the 777-200A in the fleet as more and more 787-9 and 787-10's arrive.
seat38a is offline  
Reply With Quote
Old Jan 8, 19, 11:39 am
  #404  
 
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 7,041
One 788 (N27901) replaced a 757 on UA25/275 just before Christmas week, shuttling back and forth with a RON at LAX. It was a nice add, especially because the 78J subbed in for a few flights. I unfortunately missed the 78J by a day and rode the 788 instead, which IMO is still preferable to the 757!

As of yesterday, those flights (under a different number eastbound) are planned 78J frequencies, and ship #3901 is back in the international network. There are no plans to remove or reduce the the 788 from long haul service.
EWR764 is online now  
Reply With Quote
Old Jan 8, 19, 1:24 pm
  #405  
 
Join Date: Nov 2014
Location: MSP
Programs: UA 1K, DL PM, WN, Global Entry; +others wherever miles/points are found
Posts: 9,287
They were shuffling in int'l widebodies into the domestic network (including p.s.) over the holidays as they drew down int'l frequency a little bit.
findark is offline  
Reply With Quote

Thread Tools
Search this Thread