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Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

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Old Jul 6, 19, 1:29 pm   -   Wikipost
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Last edit by: WineCountryUA
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Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service

Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
The first PS flights to/from EWR started 25 Oct 2015
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.

United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
E+ passengers -- hot meals and drinks included
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"

other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10

FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.

Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.

Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.

Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
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Old Jul 4, 18, 3:14 pm
  #301  
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Originally Posted by rch4u View Post
Have have printed menus, hot towels, amenity kits, and Cowshed products been eliminated from these premium flights? I have taken three premium transcontinental flights in recent days and noticed several apparent changes. No printed menu or scented hot towels were provided, and the restrooms were not stocked with the usual Cowshed amenities that I love. Also, I did not see amenity kits distributed. Disappointing, the death by a thousand cuts!
Unless there was a catering error, those should be provided.
Also, no menus for flights after 9pm since those are snack flights. You should have received an amenity kit. Often the FA would place them on the seat instead of handing them out.
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Old Jul 4, 18, 4:28 pm
  #302  
 
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Midafternoon EWR-SFO last Wednesday had no amenity kits, but did have everything else.
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Old Jul 4, 18, 6:14 pm
  #303  
 
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Getting rid of the printed menus reeks of a Kirby-like cheap cut. I encountered it once and thought it was a one-off. My guess is if they don’t get enough pushback, they will disappear entirely. No offense to the FAs, but they cannot memorize the description of the meals to the point where they can replace physical menus.

Having flown plenty of non-UA flights in international J this year, it is embarrassing how poor their product - both hard (given the slowness of Polaris rollout) and soft (no explanation needed) - compares. Someone needs to tell these folks that you have to spend money to make money.
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Old Jul 4, 18, 7:51 pm
  #304  
 
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I would not be surprised if catering screwed up and didn't load the menus. They always seem to be forgetting something, whether it be menus, amenity kits, or dessert serving containers.
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Old Jul 4, 18, 10:07 pm
  #305  
 
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While I agree a nice printed menu helps reenforce the premium service that is supposedly being offered. But practically speaking, not sure I really get the point of the menus, since the entrees have not changed in years.
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Old Jul 5, 18, 6:06 am
  #306  
 
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Breakfast menu
No worries; menus are still a thing.

Saks blanket, pillow and amenity kit this morning.
Menu provided.

As much as blaming Kirby is a sport around here, this isn’t the case at all. Was just a catering shortage/error/etc.

All is right with the world.
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Old Jul 5, 18, 6:31 am
  #307  
 
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Originally Posted by anc-ord772 View Post
I've been watching a D1 BOS-LAX flight later this month and the pricing is wild. It started at $899, and at random intervals plummets to $499. After a few days the price jumps back to $899. Too bad it wasn't $499 when I purchased. In May I was surprised I snagged a $699 fare on the same route. Love lie flat nonstop to LA from BOS, but I think it is a challenging pricing environment. BTW, UA never gets my business on this route because of the domestic F product.
it's summer season, so you are going to see less of those deals. I think they were just starting off D1 on this route, so they were trying to figure out what the right pricing strategy is. But if you look more than 3 weeks ahead, there is plenty of days where they still have $549 pricing. And there are always $699 fares a week or 2 out. Those fares aren't going away anytime soon.
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Old Jul 5, 18, 7:54 am
  #308  
 
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Great service this morning continues EWR-SFO. Fabulous inflight crew - super friendly. Everything this flight should be.

As an interesting point of note ... this is one of the very few (if not the only) domestic flights with special meal availability. I ordered my 11yo son the child meal, and here’s what he received... also note that’s a jar of actual maple syrup, not a synthetic. Nice touch. There was also a sausage link that he ate before I could snap the picture. :-)
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Old Jul 5, 18, 8:05 am
  #309  
 
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Breakfast of a 11 y/o champion I recall in the domestic catering thread special meals are now available for flights >2,000 miles - there were pictures of the Indian vegetarian meal on a EWR-LAS flight, I believe. Wonder if special meals are available when you're upgraded at <T-48 though.

Originally Posted by dmurphynj View Post

Great service this morning continues EWR-SFO. Fabulous inflight crew - super friendly. Everything this flight should be.

As an interesting point of note ... this is one of the very few (if not the only) domestic flights with special meal availability. I ordered my 11yo son the child meal, and here’s what he received... also note that’s a jar of actual maple syrup, not a synthetic. Nice touch. There was also a sausage link that he ate before I could snap the picture. :-)


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Old Jul 5, 18, 10:53 am
  #310  
 
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Definitely special meals available on EWR-SAN also. My kids had chicken nuggets shaped like dinosaurs!
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Old Jul 5, 18, 11:46 am
  #311  
 
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Originally Posted by 764toHI View Post
Breakfast of a 11 y/o champion I recall in the domestic catering thread special meals are now available for flights >2,000 miles - there were pictures of the Indian vegetarian meal on a EWR-LAS flight, I believe. Wonder if special meals are available when you're upgraded at <T-48 though.
Good question about the <T-48 upgrade, but I’d guess the answer is no.

I have to say - this has been a great flight. All the hallmarks of PS were here; and a super friendly crew to boot. Going to send 1kvoice a note. They deserve it.

(And hey, we had water bottles! And snacks! And sandwiches! And not one but two hot towel services - one before breakfast and one just prior to landing.)

Everything a United flight can and should be ... if only they were all this good.
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Old Jul 5, 18, 12:27 pm
  #312  
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Originally Posted by dmurphynj View Post
also note that’s a jar of actual maple syrup, not a synthetic. Nice touch.


Nobody tell Kirby!
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Old Jul 12, 18, 8:07 pm
  #313  
 
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777-300 on these flights

Hello,

At one point last year, ewr-sfo had one flight a day with the Polaris configuration, now there are none, in either direction, sfo-ewr, ewr-sfo, and of course not bos-sfo and sfo-bos.

Am I missing it, did I imagine it last year? Will they be adding them in slowly or forget it?? Tia
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Old Jul 12, 18, 8:39 pm
  #314  
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Originally Posted by raccah View Post
Hello,

At one point last year, ewr-sfo had one flight a day with the Polaris configuration, now there are none, in either direction, sfo-ewr, ewr-sfo, and of course not bos-sfo and sfo-bos.

Am I missing it, did I imagine it last year? Will they be adding them in slowly or forget it?? Tia
They were using SFO/EWR as a proving ground as the frames were delivered. You're not going to see that again, except for random one-offs which won't be entered into the schedule in advance.
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Old Jul 12, 18, 8:40 pm
  #315  
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Originally Posted by raccah View Post
....
At one point last year, ewr-sfo had one flight a day with the Polaris configuration, now there are none, in either direction, sfo-ewr, ewr-sfo, and of course not bos-sfo and sfo-bos.

Am I missing it, did I imagine it last year? Will they be adding them in slowly or forget it?? ....
773s were used on domestic routes for break-in operation and training, they still occasionally show up as positioning flights for international rotations. There is one more aircraft due in Q4. But 773s are primarily aimed for the international.

As updated aircraft come online with the new Polaris seats, you may also occasionally see them of the premium transcontinental routes like the 773 was but the bulk of the pts flights, for now, will be the older lie-flat seats. Folks tend to post in this thread when there are flights with the new seats on these routes.
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