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Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights - Questions and Experiences

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Old Jul 6, 19, 1:29 pm   -   Wikipost
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Last edit by: WineCountryUA
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Update 2017: United p.s. is now called Transcontinental Service. This service is available on flights between EWR<>LAX, EWR<>SFO, and BOS<>SFO.
Cross Country Comfort: Introducing United Airlines’ New Transcontinental Service

Originally Posted by United POLARIS FAQ
How does the switch to United Polaris affect United p.s.® Premium Service transcontinental flights?
On December 1, 2016, BusinessFirst service on p.s. transcontinental routes became United Business®, and now features our custom Saks Fifth Avenue pillow and duvet. Previous p.s. features did not change other than the new bedding.
The first PS flights to/from EWR started 25 Oct 2015
United offers transcontinental travelers the features and comfort of long-haul international flights. Customers enjoy modern aircraft interiors with all-new seats, inflight Wi-Fi, free personal on-demand entertainment at every seat, in-seat power and USB ports.

United also provides:
* Premier Access check-in, security screening, boarding and baggage handling;
* United Club access;
* up to 6 feet, 4 inches of sleeping space in a 180-degree flat-bed seat; and
* pre-departure beverages, hot towel service, multi-course meals and a pre-arrival snack.
E+ passengers -- hot meals and drinks included
Travelers in Economy Plus on our premium transcontinental flights now enjoy more than just extra legroom — they’ll also receive a complimentary hot entrée, fruit and dessert, as well as their choice of free alcoholic beverages, including our featured cocktail and more.
Aircraft 757-200
Original config 28 lieflat BF / 42 E+ / 72 E-
Everything You Want to Know About Where to Sit on a 757-200 (pmUA Domestic and p.s.)

Re-purposed TATL config 16 lieflat BF / 45 E+ / 108 E-
Consolidated "Seats on International 757"

other lie-flat aircraft will be used on the route, such as
Everything You Wanted to Know About Where to Sit on 777-200 HD (28BF,102E+,234E-)
Everything you want to know about where to sit on the 787-10

FAQs
Are all flights on these routes lie-flat, etc?
Yes -- all non-stop flights from SFO/LAX to/from EWR and SFO<>BOS are configured as such regardless of aircraft used. All scheduled aircraft have a lie-flat premium cabin.

Are these CPU-eligible flights?
No -- no CPU on these flights. It will take RPU/GPU/mileage+copays to upgrade. Generally, these are "hard" upgrades.

Are TODs / Cash upgrades offered?
Yes, $298 cash OW upgrades are regularly offered.

Archive: Premium Transcon Service SFO-EWR/BOS, LAX-EWR flights-Questions&Experiences {Archive}
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Old Aug 13, 17, 5:13 pm
  #196  
 
Join Date: Mar 2009
Location: DEN / CGK
Programs: UA 1K, AS MVPG 75K, Marriott Gold, Hertz PC
Posts: 1,536
Originally Posted by sfo789 View Post
Well, did you make it? :P

And yes -- almost always oversale. I see the 77W regularly take significant blocks as UA struggles to fill a relatively early morning flight with 60 P+ fares.
Yes, easily but what was interesting is that even with ~30 blocked seats, they didn't start clearing upgrades until 23 hours before, and even so it was at a rate of 2 per hour. About 15 cleared before my RPU, so I was a bit surprised they didn't just clear them in advance to free up Y.
pushmyredbutton is offline  
Old Aug 16, 17, 3:47 pm
  #197  
 
Join Date: Jan 2011
Location: SFO
Programs: UA 1k
Posts: 117
just had rpu clear for tomorrow sfo-ewr on 77w -- haven't had one clear on this route (non-redeye) in a looooooonnnnngggg time.
nottarockstar is offline  
Old Aug 16, 17, 5:57 pm
  #198  
 
Join Date: Jun 2016
Location: NYC/Row 21
Programs: UA 1K, Marriott/Starwood Platinum Elite, National Executive Elite
Posts: 39
Flew on the 6am EWR->SFO Monday and back Tuesday afternoon on the 2:15 and my applied RPU and GPU each cleared a few minutes after check in. Also found R space available for my 6am EWR->SFO flight this coming Tuesday. A nice surprise for sure!
eisejm is offline  
Old Aug 23, 17, 6:56 am
  #199  
 
Join Date: Sep 2013
Posts: 913
Upgrade on PS flight if 777-300

On a PS flight tomorrow SFO Tom eWR. I’m a 1k.
The flight is a 777-300 so there are 12+ unhooked first class seats. Will they upgrade people to them or will they just be empty?
jp12687 is offline  
Old Aug 23, 17, 7:04 am
  #200  
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Originally Posted by jp12687 View Post
On a PS flight tomorrow SFO Tom eWR. I’m a 1k.
The flight is a 777-300 so there are 12+ unhooked first class seats. Will they upgrade people to them or will they just be empty?
There are no complimentary upgrades on ps routes. They will likely offer TODs, and they will clear instruments, but they will not upgrade people for free unless Y is oversold.
jsloan is offline  
Old Aug 28, 17, 3:53 pm
  #201  
 
Join Date: Jan 2011
Location: SFO
Programs: UA 1k
Posts: 117
Originally Posted by jsloan View Post
There are no complimentary upgrades on ps routes. They will likely offer TODs, and they will clear instruments, but they will not upgrade people for free unless Y is oversold.
I've seen multiple $199 TOD on this route -- they'll sell.
nottarockstar is offline  
Old Aug 28, 17, 4:23 pm
  #202  
 
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 619
Originally Posted by nottarockstar View Post
I've seen multiple $199 TOD on this route -- they'll sell.
$199 on the p.s. routes? I thought the going rate was closer to $299?
Thanks
tstauck is offline  
Old Aug 28, 17, 5:25 pm
  #203  
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Originally Posted by tstauck View Post
$199 on the p.s. routes? I thought the going rate was closer to $299?
Thanks
$299 is standard. Have not seen many (any?) reports of $199.
findark is offline  
Old Aug 28, 17, 8:12 pm
  #204  
 
Join Date: Jan 2011
Posts: 46
Does anyone know the official policy on club access?

My routing was BOS > EWR > LAX and I used a Regional Upgrade to confirm in First for all segments. Boston United Club lounge denied me access saying club access is only available at "gateway city", which to them meant Newark.

Upon further questioning they showed me a page in a binder that stated club access is allowed at departing, connecting, and arriving airports on same day eligible travel. To me this means I should be eligible in Boston but they insisted that I did not qualify. They stated that although gateway city wasn't physically printed on paper it is implied.

Thoughts? Clarifications?

Thanks in advance!
m0mo is offline  
Old Aug 28, 17, 8:26 pm
  #205  
 
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,811
Originally Posted by m0mo View Post
Does anyone know the official policy on club access?

My routing was BOS > EWR > LAX and I used a Regional Upgrade to confirm in First for all segments. Boston United Club lounge denied me access saying club access is only available at "gateway city", which to them meant Newark.

Upon further questioning they showed me a page in a binder that stated club access is allowed at departing, connecting, and arriving airports on same day eligible travel. To me this means I should be eligible in Boston but they insisted that I did not qualify. They stated that although gateway city wasn't physically printed on paper it is implied.
This language is a subset of what they publish at https://www.united.com/web/en-US/con...ge/access.aspx which says

A boarding pass for travel in United Business

Customers traveling internationally in United Business may access United Club locations at departure, connecting and arrival airports along their eligible same-day routing.

Customers on premium transcontinental flights may only access United Club locations at the origin and destination of their flights.
In this context EWR-LAX is a premium transcontinental flight (BOS-EWR is not). When you're in United Business on a premium transcontinental flight I believe you can "only access United Club locations at the origin and destination of their flights", which wasn't written in the language UA showed you but is written on their lounge-access web site.

If it's any consolation, unless you were trying to hold a teleconference and needed a private meeting room, you weren't missing much at the BOS club. The space is admittedly less cramped than the gate area (why they so often put 2 or 3 banked departures side by side when they have 8+ gates, I do not understand). But I usually skip it.
mherdeg is offline  
Old Aug 28, 17, 10:17 pm
  #206  
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Join Date: Apr 2013
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Originally Posted by m0mo View Post
My routing was BOS > EWR > LAX
UC access only at EWR and LAX. Clearly stated in the published rules, as quoted by mherdeg, above.
Kacee is online now  
Old Aug 29, 17, 4:27 am
  #207  
 
Join Date: Jul 2009
Location: WAS
Programs: UA Plat, IHG Plat, Hilton Gold, Marriott Gold, Natl Exec Elite
Posts: 960
Originally Posted by tstauck View Post
$199 on the p.s. routes? I thought the going rate was closer to $299?
Thanks
On a ps flight today with 17 open seats in J and most of the upgrades already cleared. No TOD is being offered. I would have taken it for $199, which would be less than the copay if I used miles.
Say Vandelay is offline  
Old Aug 29, 17, 7:22 am
  #208  
 
Join Date: Aug 2017
Programs: UA 1k Hyatt Globalist
Posts: 42
It seems that RPUs has no use on this route. Too many competition.
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Old Aug 29, 17, 11:07 am
  #209  
 
Join Date: Jun 2016
Location: NYC/Row 21
Programs: UA 1K, Marriott/Starwood Platinum Elite, National Executive Elite
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Originally Posted by williamqian2014 View Post
It seems that RPUs has no use on this route. Too many competition.
I find that applying RPU's even if there is no R space available is a good idea. Been upgraded using this method 5 times this year and more times than not they clear a few minutes after or at check in.
eisejm is offline  
Old Aug 29, 17, 11:43 am
  #210  
 
Join Date: Jul 2015
Location: San Francisco
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Originally Posted by williamqian2014 View Post
It seems that RPUs has no use on this route. Too many competition.

Worth a try if you have them. Having said that I have never had one clear on this route but I fly pretty much peak times. FWIW I did clear ONE on a BOS-SFO ps route 3 months ago.
nomad420 is offline  

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