How do you cancel a flight online?
Sep 28, 2015, 12:43 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,843
Reservation Tools: Change Flights | Cancel/Refund | View Baggage Service Charges | E-mail Summary | Print Itinerary | Export to Calendar | Rename Reservation | Reserve a Hotel | Reserve a Car |
Sep 28, 2015, 1:05 pm
#5
Join Date: Jul 2013
Location: NYC
Programs: UA 1K, AS MVPG, Marriott G, SPG G
Posts: 46
Coincidentally, while that view reservation page was open, I opened another tab in the browser and google "united cancel reservation" and followed thru that first link in search result to successfully cancel the reservation. Then later under "Manage Reservation" - "Cancelled", I could request refund from that reservation or apply the balance to a new one.
Nov 3, 2015, 8:31 am
#6
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,708
Can't find "cancel flight" option on .bomb??
Trying to cancel award ticket and not offering option to cancel anymore. Just change flights etc now.
Why are they driving people to higher cost (to UA) option of having to call in?? Are they hoping people won't cancel due to this? Bizarre!
Why are they driving people to higher cost (to UA) option of having to call in?? Are they hoping people won't cancel due to this? Bizarre!
Nov 3, 2015, 8:45 am
#7
Join Date: Jan 2003
Location: Portland, OR
Posts: 290
they may be going through another series of A/B (A/B/C/...) tests, but i still have it, now called "Cancel/Refund" both at the top in the list of things you can do to your reservation and at the bottom under "Total Price". (checked both award reservations i have, same)
Reservation Tools: Change Flights | Cancel/Refund | View Baggage Service Charges | E-mail Summary | Print Itinerary | Export to Calendar | Rename Reservation | Reserve a Hotel | Reserve a Car |
Nov 3, 2015, 9:29 am
#9
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,708
Don't understand why? Is yours award ticket or regular?
Nov 3, 2015, 9:31 am
#10
Join Date: Jan 2003
Location: Portland, OR
Posts: 290
i checked on two award tickets i have. in my experience they keep changing stuff every time i load the website it seems (i'd like to think it's A/B testing?) -- hopefully this is a mistake and they'll leave that option in! (i can't imagine they would take it away, but who knows)
Nov 3, 2015, 9:33 am
#11
Join Date: Oct 2011
Location: NYC
Programs: UA GS, SPG Plat, National EC Executive (Replaced Hertz), Hertz PC (Retired)
Posts: 724
It disappears any time anything "custom" has been done for an award redemption. Call and they'll cancel it. Happens to me from time to time and started happening long before the new website.
Nov 3, 2015, 9:36 am
#12
Join Date: Aug 2001
Location: NY
Programs: AA: ExPlat & 3MM; UA: 1k; KL: Plat 4 Life; Hyatt: Plat; SPG, Marriott, Hilton: Gold
Posts: 2,708
Just simple RT award so shouldn't be anything custom about it. Have another simple award RT as well and also not allowing me to cancel online