How do you cancel a flight online?

Old Sep 28, 15, 12:37 pm
  #1  
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How do you cancel a flight online?

This is ridiculous. I spent 15min on the website, and I can't find the option to cancel my ticket. Does anyone know where that option is hidden?
Rommie2k6 is offline  
Old Sep 28, 15, 12:43 pm
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Originally Posted by Rommie2k6 View Post
This is ridiculous. I spent 15min on the website, and I can't find the option to cancel my ticket. Does anyone know where that option is hidden?
Go to Manage Reservations, select the desired itin -- you should now see the specific itinerary and at the top see
Reservation Tools: Change Flights | Cancel/Refund | View Baggage Service Charges | E-mail Summary | Print Itinerary | Export to Calendar | Rename Reservation | Reserve a Hotel | Reserve a Car |
Note you can not cancel a specific flight, just the entire itinary.
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Old Sep 28, 15, 12:46 pm
  #3  
TA
 
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maybe describe why and what you intend to do with the ticket, as people here can advise you whether the function you're choosing is right for what you want also.
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Old Sep 28, 15, 12:52 pm
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Be sure to select "credit back to credit card" versus "issue travel credit"

There are two options listed - not sure if it defaults to credit but FYI.
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Old Sep 28, 15, 1:05 pm
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Originally Posted by WineCountryUA View Post
Go to Manage Reservations, select the desired itin -- you should now see the specific itinerary and at the top see


Note you can not cancel a specific flight, just the entire itinary.
I noticed when the the flights are already checked in, you can't find "Cancel/Refund" at the top of the view reservation page.

Coincidentally, while that view reservation page was open, I opened another tab in the browser and google "united cancel reservation" and followed thru that first link in search result to successfully cancel the reservation. Then later under "Manage Reservation" - "Cancelled", I could request refund from that reservation or apply the balance to a new one.
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Old Nov 3, 15, 8:31 am
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Can't find "cancel flight" option on .bomb??

Trying to cancel award ticket and not offering option to cancel anymore. Just change flights etc now.

Why are they driving people to higher cost (to UA) option of having to call in?? Are they hoping people won't cancel due to this? Bizarre!
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Old Nov 3, 15, 8:45 am
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they may be going through another series of A/B (A/B/C/...) tests, but i still have it, now called "Cancel/Refund" both at the top in the list of things you can do to your reservation and at the bottom under "Total Price". (checked both award reservations i have, same)

Reservation Tools: Change Flights | Cancel/Refund | View Baggage Service Charges | E-mail Summary | Print Itinerary | Export to Calendar | Rename Reservation | Reserve a Hotel | Reserve a Car |
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Old Nov 3, 15, 8:58 am
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Just canceled/refunded an award flight yesterday.
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Old Nov 3, 15, 9:29 am
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Question

Originally Posted by jonk View Post
they may be going through another series of A/B (A/B/C/...) tests, but i still have it, now called "Cancel/Refund" both at the top in the list of things you can do to your reservation and at the bottom under "Total Price". (checked both award reservations i have, same)
Weird! That's how mine used to be but now that second option is missing and baggage one is 2nd option.
Don't understand why? Is yours award ticket or regular?
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Old Nov 3, 15, 9:31 am
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Originally Posted by anandrag View Post
Weird! That's how mine used to be but now that second option is missing and baggage one is 2nd option.
Don't understand why? Is yours award ticket or regular?
i checked on two award tickets i have. in my experience they keep changing stuff every time i load the website it seems (i'd like to think it's A/B testing?) -- hopefully this is a mistake and they'll leave that option in! (i can't imagine they would take it away, but who knows)
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Old Nov 3, 15, 9:33 am
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It disappears any time anything "custom" has been done for an award redemption. Call and they'll cancel it. Happens to me from time to time and started happening long before the new website.
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Old Nov 3, 15, 9:36 am
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Originally Posted by glx View Post
It disappears any time anything "custom" has been done for an award redemption. Call and they'll cancel it. Happens to me from time to time and started happening long before the new website.
Just simple RT award so shouldn't be anything custom about it. Have another simple award RT as well and also not allowing me to cancel online
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Old Nov 3, 15, 9:54 am
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Just checked mine and all have cancel option.
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Old Nov 3, 15, 10:20 am
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Are you checked in? Once you check in the option goes away
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Old Nov 3, 15, 10:21 am
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Originally Posted by LASUA1K View Post
Are you checked in? Once you check in the option goes away
Nope. Flights for Dec & Jan
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