Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

In celebration of $MI/J's departure (booking on UA)

In celebration of $MI/J's departure (booking on UA)

Old Sep 12, 15, 9:42 am
  #31  
FlyerTalk Evangelist
 
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,124
Originally Posted by FlyWorld View Post
That said, Smisek decimated the FF value proposition so unless his destruction is reversed (highly unlikely) I will never return to loyalty.
Smisek was indifferent to the extent a good FF program kept customers coming back to a degenerating airline. When MP was diluted a lot of people came unglued from United -- no reason to put up with this mess without meaningful rewards. Other airlines that diluted their FFPs, like DL, could better afford it because of better core products.

Reverting MP to some of the old value prop would be one step in the right direction.
BearX220 is offline  
Old Sep 12, 15, 10:15 am
  #32  
 
Join Date: Apr 2000
Location: san antonio, texas
Programs: 3.2MM AA, 1.4MM UA,StwdLftPlt
Posts: 1,584
Originally Posted by FlyWorld View Post
Ditto exactly.

With or without Smisek, this airline is an operational disaster. They need to start executing before there can be any serious thought of flying them as anything other than last resort.

That said, Smisek decimated the FF value proposition so unless his destruction is reversed (highly unlikely) I will never return to loyalty.

The only difference is that I abhorred the notion of letting that greedy dictator and thief steal more of my money. Now that he is finally gone, I feel fine about UA having revenue from me.
That about summarizes it..I need to see some significant operational improvement and IRROP recovery before flying UA routinely.

A key strategic error of Smisek-gutting the FF program, as DL did, but failing to make sure the other facet of the loyalty program-the flying experience-was sound.
luckypierre is offline  
Old Sep 12, 15, 8:02 pm
  #33  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 26,363
I keep buying AX and AC till I see an improvement @ UA.
cfischer is offline  

Thread Tools
Search this Thread
Search Engine: