Oct 15, 2015, 10:27 pm
Last edit by: WineCountryUA
To reach the 1K line for free from most countries:
1. Use this page to find the local number: http://business.att.com/bt/dial_guide.jsp
2. Call the AT&T number of the country you're in.
3. Then dial the US United number you'd like to reach, as in the 1K line.
List of local numbers:
United WW phone numbers
Use Skype of GoogleTalk / Voice to call USA numbers
1. Use this page to find the local number: http://business.att.com/bt/dial_guide.jsp
2. Call the AT&T number of the country you're in.
3. Then dial the US United number you'd like to reach, as in the 1K line.
List of local numbers:
United WW phone numbers
Use Skype of GoogleTalk / Voice to call USA numbers
Contacting UA by phone outside USA
Feb 4, 2018, 10:59 pm
#46
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
calling United when outside U.S.
When calling one of the local reservations numbers for United when in Latin America, does that connect you to the local United office or to United’s regular call centers?
I haven’t used an airline’s non-U.S. number in years, but things like SDC are often best accomplished by phone, and calling the main number from, e.g., Panama can be expensive. Thanks.
I haven’t used an airline’s non-U.S. number in years, but things like SDC are often best accomplished by phone, and calling the main number from, e.g., Panama can be expensive. Thanks.
Feb 4, 2018, 11:19 pm
#47
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
When calling one of the local reservations numbers for United when in Latin America, does that connect you to the local United office or to United’s regular call centers?
I haven’t used an airline’s non-U.S. number in years, but things like SDC are often best accomplished by phone, and calling the main number from, e.g., Panama can be expensive. Thanks.
I haven’t used an airline’s non-U.S. number in years, but things like SDC are often best accomplished by phone, and calling the main number from, e.g., Panama can be expensive. Thanks.
Feb 4, 2018, 11:33 pm
#48
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Haven’t used Skype in a couple years, but that’s a good idea. Thanks.
Still curious about the question I posted, if anyone happens to know. Also wondering if there are any good non-phone options other than Twitter for people with status below 1k trying to, e.g., SDC. Thanks.
Still curious about the question I posted, if anyone happens to know. Also wondering if there are any good non-phone options other than Twitter for people with status below 1k trying to, e.g., SDC. Thanks.
Sep 15, 2021, 5:47 am
#49
Join Date: Jun 2011
Location: Norn Iron
Posts: 244
UA International Contact numbers
When I look on united.com for telephone numbers on the UK page I see
Reservations
0845-607-6760 *Calls may incur an access charge from your phone company
0207-136-0582
United Polaris customers
0845-607-0777 *Calls may incur an access charge from your phone company
Hours
8:00 a.m. – 10:00 p.m., daily
MileagePlus Service Center
0207-365-1859
Hours
Monday – Friday, 7:30 a.m. – 5:30 p.m.
None of the other European countries have a 'Polaris' number. Even US and Canada don't seem to have a Polaris number which seems strange.
I would rather dial a US 'toll free' number than a UK premium rate number - it may be a long call! How can I do this?
I have no status but I have made a Polaris booking.
Reservations
0845-607-6760 *Calls may incur an access charge from your phone company
0207-136-0582
United Polaris customers
0845-607-0777 *Calls may incur an access charge from your phone company
Hours
8:00 a.m. – 10:00 p.m., daily
MileagePlus Service Center
0207-365-1859
Hours
Monday – Friday, 7:30 a.m. – 5:30 p.m.
None of the other European countries have a 'Polaris' number. Even US and Canada don't seem to have a Polaris number which seems strange.
I would rather dial a US 'toll free' number than a UK premium rate number - it may be a long call! How can I do this?
I have no status but I have made a Polaris booking.
Sep 15, 2021, 6:26 am
#50
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
When I look on united.com for telephone numbers on the UK page I see
Reservations
0845-607-6760 *Calls may incur an access charge from your phone company
0207-136-0582
United Polaris customers
0845-607-0777 *Calls may incur an access charge from your phone company
Hours
8:00 a.m. – 10:00 p.m., daily
MileagePlus Service Center
0207-365-1859
Hours
Monday – Friday, 7:30 a.m. – 5:30 p.m.
None of the other European countries have a 'Polaris' number. Even US and Canada don't seem to have a Polaris number which seems strange.
I would rather dial a US 'toll free' number than a UK premium rate number - it may be a long call! How can I do this?
I have no status but I have made a Polaris booking.
Reservations
0845-607-6760 *Calls may incur an access charge from your phone company
0207-136-0582
United Polaris customers
0845-607-0777 *Calls may incur an access charge from your phone company
Hours
8:00 a.m. – 10:00 p.m., daily
MileagePlus Service Center
0207-365-1859
Hours
Monday – Friday, 7:30 a.m. – 5:30 p.m.
None of the other European countries have a 'Polaris' number. Even US and Canada don't seem to have a Polaris number which seems strange.
I would rather dial a US 'toll free' number than a UK premium rate number - it may be a long call! How can I do this?
I have no status but I have made a Polaris booking.
Good luck.
Sep 15, 2021, 7:29 am
#51
Join Date: Jun 2011
Location: Norn Iron
Posts: 244
Sorry, I just don't think that is right. Not sure if you mean an app called VOIP (can't see it on Google play store) or a VOIP app? The VOIP apps tend to hide charges but checking Skype it is 11.2p/min to call 0845
In the UK 0845 is known as lo-call, a low call (local) rate for a call to anywhere in the UK but that was before mobile phones. Now the mobile phone companies levy an access charge which for me is either 45 or 55p per minute. 0845 numbers have all but been eradicated.
I can however call US toll-free and regular geographic numbers for free - makes no sense but that is the world we now live in.
In the UK 0845 is known as lo-call, a low call (local) rate for a call to anywhere in the UK but that was before mobile phones. Now the mobile phone companies levy an access charge which for me is either 45 or 55p per minute. 0845 numbers have all but been eradicated.
I can however call US toll-free and regular geographic numbers for free - makes no sense but that is the world we now live in.
Sep 15, 2021, 7:34 am
#52
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Sorry, I just don't think that is right. Not sure if you mean an app called VOIP (can't see it on Google play store) or a VOIP app? The VOIP apps tend to hide charges but checking Skype it is 11.2p/min to call 0845
In the UK 0845 is known as lo-call, a low call (local) rate for a call to anywhere in the UK but that was before mobile phones. Now the mobile phone companies levy an access charge which for me is either 45 or 55p per minute. 0845 numbers have all but been eradicated.
I can however call US toll-free and regular geographic numbers for free - makes no sense but that is the world we now live in.
In the UK 0845 is known as lo-call, a low call (local) rate for a call to anywhere in the UK but that was before mobile phones. Now the mobile phone companies levy an access charge which for me is either 45 or 55p per minute. 0845 numbers have all but been eradicated.
I can however call US toll-free and regular geographic numbers for free - makes no sense but that is the world we now live in.
Sep 15, 2021, 8:20 am
#54
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Sep 15, 2021, 9:18 am
#56
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
My guess is that it gets into a more priority que, similarly to premiere / upper level status members. No insight into where in the rank though.
Sep 15, 2021, 9:21 am
#57
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Sep 15, 2021, 11:21 am
#59
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
UA has multiple phone numbers, in general all the USA phone numbers feed into the same phone system. Either by matching the calling number to a MileagePlus account or by you entering a MP account when queries, the phone calls are prioritized based on status. Ticket type or price is not considered.
International numbers are set up to provide language-specific agents and in some cases local agents.
A Polaris line is not common and may be a local UK line or roll over to the USA --and it may provide some priority but there are no Polaris phone agents, so you will get the same agent, may a bit faster.
Call the USA 800 number or the regular direct dial number will make no difference in who you get. If there is a charge for the UK number, just use Skype / Google Talk / .... or one of the many internet calling apps (VOIP is the general name for those).
International numbers are set up to provide language-specific agents and in some cases local agents.
A Polaris line is not common and may be a local UK line or roll over to the USA --and it may provide some priority but there are no Polaris phone agents, so you will get the same agent, may a bit faster.
Call the USA 800 number or the regular direct dial number will make no difference in who you get. If there is a charge for the UK number, just use Skype / Google Talk / .... or one of the many internet calling apps (VOIP is the general name for those).
Last edited by WineCountryUA; Sep 15, 2021 at 1:26 pm Reason: VOIP not VIOP
Sep 15, 2021, 11:46 am
#60
Join Date: Jun 2011
Location: Norn Iron
Posts: 244
Thank you!
In response to 'If there is a charge for the UK number, just use Skype' as I have said further up this thread, Skype surcharge it at 11.2p/min and I suspect most if not all VOIP do too. 11.2p/min is not entirely prohibitive but I would rather not make hour long calls at that rate
In response to 'If there is a charge for the UK number, just use Skype' as I have said further up this thread, Skype surcharge it at 11.2p/min and I suspect most if not all VOIP do too. 11.2p/min is not entirely prohibitive but I would rather not make hour long calls at that rate