Aug 17, 2015, 2:32 pm
Last edit by: WineCountryUA
Email from United sent to United MP Club Cardmembers 18 Aug 2015
Signs were first noticed starting 13 Aug 2015 at various clubs
Posting by UA Insider 17 Aug 2015
For general questions on UC access, see Consolidated "United Club Access Questions" Thread
Update about United Club access
Dear XXXXX,
We've been working on a variety of improvements to our United ClubSM program. To provide a more productive and relaxing experience, we're investing more than $100 million in renovating existing locations and building new spaces with expanded seating areas, more power outlets and upgraded Wi-Fi. We're also investing in a brand new complimentary food menu that you can now find at our hub locations across the U.S. and will be available soon at the rest of our locations.
To maintain and further improve the United Club experience, we're announcing the following change to our program:
■ Effective August 18, 2016, a same-day boarding pass for all United Club customers, including members, will be required for United Club access.
United Club membership is a benefit of your United MileagePlus® Club Card. With a United Club membership, you can still bring your spouse and children under 21, or up to two guests, into any United Club location.
Thank you for being a United MileagePlus® Club Cardmember, and we look forward to creating an even more comfortable and premium United Club experience for you.
Learn More
Dear XXXXX,
We've been working on a variety of improvements to our United ClubSM program. To provide a more productive and relaxing experience, we're investing more than $100 million in renovating existing locations and building new spaces with expanded seating areas, more power outlets and upgraded Wi-Fi. We're also investing in a brand new complimentary food menu that you can now find at our hub locations across the U.S. and will be available soon at the rest of our locations.
To maintain and further improve the United Club experience, we're announcing the following change to our program:
■ Effective August 18, 2016, a same-day boarding pass for all United Club customers, including members, will be required for United Club access.
United Club membership is a benefit of your United MileagePlus® Club Card. With a United Club membership, you can still bring your spouse and children under 21, or up to two guests, into any United Club location.
Thank you for being a United MileagePlus® Club Cardmember, and we look forward to creating an even more comfortable and premium United Club experience for you.
Learn More
I noticed this at JFK (that's ironic...) yesterday--
Someone else noted the sign at LGA in the United Club Access Thread ....
Someone else noted the sign at LGA in the United Club Access Thread ....
Hi everyone, some answers for you on this new policy:
- What about meetings/conference rooms? Will gate passes still be issued?
Customers can still reserve a conference room to use, with or without a same-day boarding pass. We will no longer issue gate passes for other uses.
- What about access after a redeye flight? Will this qualify as a "same-day" BP?
Yes, you will still be eligible to access the United Club after arriving off of a redeye flight.
- Will I be able to come in if I’m flying on another carrier?
Yes, you may use a same-day boarding pass on any carrier.
- What if my flight departs early in the morning, the following day (e.g. 12:30am)?
Yes, you will still be eligible to access the United Club.
Starting 18 Aug 2016:United Club Access (including members) Only w/ UA/*A Same-Day BP
Jan 20, 2018, 1:04 pm
#691
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Jan 20, 2018, 2:13 pm
#692
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,235
If you have time, you can take the bus over to Terminal A to use that Club (which was recently renovated and looks nice compared to the ones at Terminal C).
Jan 25, 2018, 10:11 am
#693
Join Date: Nov 2000
Location: FLL. AA PLT 2.7MM, UA Gold MM, Delta Gold Medallion & Lifetime SC, Hilton GVIP, SGP, Hertz 5 Star
Posts: 961
But the lounge concierge told me that starting one year from now (2019-01-01) anyone using a Sky Club will have to present a SkyTeam boarding pass for that day.
Jan 25, 2018, 9:43 pm
#694
Join Date: Dec 2003
Location: Oakland CA
Programs: DL Gold, AS MVPG, Globalist
Posts: 1,008
Yeah, DL just announced this. I hope somebody from United is paying attention and doesn't make the same move... for me that would mean no more club membership, since I'd say about 50% of my club uses are on other airlines.
Feb 21, 2018, 11:47 am
#695
Join Date: May 2005
Location: CLE
Programs: RA, UA MM 1k, AA EXP, Marriott LTP, Hyatt Plat, SPG100
Posts: 476
This can't be right...
Today, I flew into BOS. I am a paying UC member through my Pres+ Card. I flew in on AA. I needed a place to take a call before leaving the airport and thought I'd make use of my handy UC membership. However, I was denied entry. I was told that I had to have a DEPARTING BP for access. I've never been told this before and, if that's really the policy, greatly reduces the value of the club for this business traveler.
Since I thought the agent was crazy, I called Mileage+ and was referred to the Club Desk. That agent also reinforced what the agent said. I think the only reason the agent even knew that it was an inbound and not outbound BP is that AA's mobile BPs expire upon landing. If I had my paper BP, I doubt he would've even inspected it.
Did I just get two folks off their games? Or is this really the policy? I expressed my concern to the Club Desk, but sure anything went directly to the circular file.
Since I thought the agent was crazy, I called Mileage+ and was referred to the Club Desk. That agent also reinforced what the agent said. I think the only reason the agent even knew that it was an inbound and not outbound BP is that AA's mobile BPs expire upon landing. If I had my paper BP, I doubt he would've even inspected it.
Did I just get two folks off their games? Or is this really the policy? I expressed my concern to the Club Desk, but sure anything went directly to the circular file.
Last edited by WineCountryUA; Feb 21, 2018 at 2:53 pm Reason: Moved to existing thread
Feb 21, 2018, 12:14 pm
#697
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,838
Today, I flew into BOS. I am a paying UC member through my Pres+ Card. I flew in on AA. I needed a place to take a call before leaving the airport and thought I'd make use of my handy UC membership. However, I was denied entry. I was told that I had to have a DEPARTING BP for access. I've never been told this before and, if that's really the policy, greatly reduces the value of the club for this business traveler. ....
https://www.flyertalk.com/forum/unit...me-day-bp.html
BUT any same day BP with any carrier (including AA) is sufficient. The agent(s) was wrong.
As noted later
Last edited by WineCountryUA; Feb 21, 2018 at 12:55 pm Reason: update
Feb 21, 2018, 12:39 pm
#698
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,018
Proves paper still has its uses
Last edited by IAH-OIL-TRASH; Feb 21, 2018 at 1:13 pm Reason: language.
Feb 21, 2018, 12:52 pm
#699
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,838
OP -- if you were unable to produce a same day BP, the denial was correct per the policy change in August 2016.
Feb 21, 2018, 1:17 pm
#700
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
OP should have tried to bring up the AA reservation which would at least prove he flew in same day. If that isn't enough, then it's a ridiculous policy by UA.
Feb 21, 2018, 1:40 pm
#701
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,018
I can bring up a cancelled reservation by UA - doesn't prove I flew. Club desk agents shouldn't have to spend time trying to parse thru alternatives to what the policy requires (which is a boarding pass, as explicitly stated).
Last edited by IAH-OIL-TRASH; Feb 21, 2018 at 1:51 pm
Feb 21, 2018, 2:25 pm
#702
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,617
Feb 21, 2018, 2:49 pm
#703
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
What I don't get is why is this a requirement in the first place. Maybe I'm missing something, but how does one get through TSA without a boarding pass in the first place? So doesn't that prove you either flew in or are flying out?
Feb 21, 2018, 2:59 pm
#704
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,838
Moved the discussion from the UC access thread as this thread has a long discussion about the needed for BP issue and why UA and other carriers with memberships require the same day BP.
WineCountryUA
UA coModerator
Feb 21, 2018, 3:00 pm
#705
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,018
As for the requirement, one of the main reasons a same-day BP is now required was the alleged use of Clubs by airport personnel who don't need boarding passes. Everyone who is in the secure zone don't necessarily have boarding passes. Airline employees, vendors, service personnel, construction workers, etc are some examples of people who don't have barding passes.
Last edited by IAH-OIL-TRASH; Feb 21, 2018 at 3:32 pm