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Best practices / experiences for making claims based on Israel Aviation Services Law

Old Oct 31, 2016, 9:38 am
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Israeli Aviation Services Law - English version

United - Rights established under Israeli Aviation Services Law (Compensation and Assistance for Flight Cancellation and Change of Conditions), 5772-2012 (Aviation Services Law) (2012)

United - Rights established under Israeli Aviation Services Law (Compensation and Assistance for Flight Cancellation and Change of Conditions), 5772-2012 (Aviation Services Law) (09/2016 version)

Israeli Aviation Services Law

Denied boarding or cancellation or delay

Israeli Aviation Services Law (IASL) requires airlines to provide notice if you are denied boarding or if your flight is canceled or delayed for at least two hours. Ask the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance. Please refer to Uniteds Contract of Carriage for the general terms and conditions applying to your transportation.
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Best practices / experiences for making claims based on Israel Aviation Services Law

Old Aug 20, 2019, 9:42 am
  #91  
 
Join Date: Nov 2016
Posts: 5
Hey Everyone

As same issue happened to my wife June 26th on a new Dreamliner (787-10) from TLV to EWR and flight has been delayed by 25 hours,
She has been taken down of the plane before take off, and returned home, due to a mechanical problem and an alternative flight has been offered only 25 hours later.
United of course denied the claim and offered a 200 USD Voucher.

I was wondering, has anyone managed to get the 3120 ILS that should be granted according to the Israeli Law?
If so, in which means? Filed a lawsuit? Used a company for that (shame to pay 30% or more)
The law is quite straightforward on such case, why are they doing it an hard case and try to get out of paying compensation.
Might turn to economic media if they don't cooperate soon.

Best Regards,

Simon
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Old Jul 1, 2022, 12:39 pm
  #92  
J S
 
Join Date: Apr 2001
Posts: 596
UA91 delayed 16 hours (6/29), Israeli compensation law?

UA91 was delayed 16 hours on 6/29 because half of the toilets were not working. The crew refused to fly and then timed out.

I know that Israel has a law providing mandatory compensation for significant delays (similar to the EU law). Has anyone successfully claimed from UA under the law?

Last edited by WineCountryUA; Jul 1, 2022 at 12:42 pm Reason: Moved to subject thread
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Old Jun 14, 2024, 5:41 am
  #93  
 
Join Date: Aug 2022
Posts: 367
A MOD on another Forum suggested I post over here, Long Story Short. WE had tkts for EWR-BRU-TLV UA connecting to SN. We were delayed departing EWR 1st waiting for connecting passengers (17 they said) then the cargo door had a MX problem. We arrived into BRU 2 hrs late and 15 mins after the SN flight departed

We were rebooked or protected on LH BRU-FRA-TLV and arrived into TLV 8hrs 20mins after we should have on SN,arrived 11:10pm instead of 2:50pm

Does anyone know if UA owes us under the Israeli compensation Law? Again UA was not the carrier we were flying into TLV, UA was the carrier that caused us to miss our connecting flight in BRU. I know that since,- we were delayed arriving into BRU <2hrs that EU261 doesnt apply, and even if t did since we flew on a non-EU Carrier it doesnt apply into the EU only flying out of the EU, it was a single tkt on UA stock

Not sure if The Israeli Law covers carriers that caused the delay and werent the carrier flying into TLV of if the law sees since its 1 tkt and the original carrier caused the delay that led to being delayed in arriving into TLV that the original carrier is responsible

I expect UA to deny the claim just want to know if by law they are responsible, otherwise it makes no sense in even making a claim for compensation
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