Oct 31, 2016, 9:38 am
Last edit by: WineCountryUA
Israeli Aviation Services Law - English version
United - Rights established under Israeli Aviation Services Law (Compensation and Assistance for Flight Cancellation and Change of Conditions), 5772-2012 (“Aviation Services Law”) (2012)
United - Rights established under Israeli Aviation Services Law (Compensation and Assistance for Flight Cancellation and Change of Conditions), 5772-2012 (“Aviation Services Law”) (09/2016 version)
United - Rights established under Israeli Aviation Services Law (Compensation and Assistance for Flight Cancellation and Change of Conditions), 5772-2012 (“Aviation Services Law”) (2012)
United - Rights established under Israeli Aviation Services Law (Compensation and Assistance for Flight Cancellation and Change of Conditions), 5772-2012 (“Aviation Services Law”) (09/2016 version)
Israeli Aviation Services Law
Denied boarding or cancellation or delay
Israeli Aviation Services Law (IASL) requires airlines to provide notice if you are denied boarding or if your flight is canceled or delayed for at least two hours. Ask the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance. Please refer to United’s Contract of Carriage for the general terms and conditions applying to your transportation.
Denied boarding or cancellation or delay
Israeli Aviation Services Law (IASL) requires airlines to provide notice if you are denied boarding or if your flight is canceled or delayed for at least two hours. Ask the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance. Please refer to United’s Contract of Carriage for the general terms and conditions applying to your transportation.
Best practices / experiences for making claims based on Israel Aviation Services Law
Jul 23, 2015, 1:45 pm
#32
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I really hope you get satisfaction. United shouldn't be allowed to pull this b.s. with passengers and I'm so glad you have the time and the patience to pursue this. Go get 'em!.
Jul 23, 2015, 2:04 pm
#33
Join Date: Mar 2013
Posts: 363
I got a 6 hrs delay from EWR TLV...
UA at the boarding announced that they will give us some compensation when we logged on toconsumer page. As a 1K...they offered me $250 or 10000 miles.
I wrote them, telling them to start with, I was booked on the nonstop IAH MUC then MUC TLV on LH, they took that flight off the schedule that week. I accepted the protection to go IAH EWR TLC.
They wrote me back to give me a $400 e-cert. Little did I know, I logged back into the customer service page, I still could claim the original $250.
I wrote them, telling them to start with, I was booked on the nonstop IAH MUC then MUC TLV on LH, they took that flight off the schedule that week. I accepted the protection to go IAH EWR TLC.
They wrote me back to give me a $400 e-cert. Little did I know, I logged back into the customer service page, I still could claim the original $250.
Jul 23, 2015, 2:31 pm
#34
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I'm just waiting for the speculation to begin of when the Israeli government will impound a United 777 for non-payment under the passenger rights law...
Jul 23, 2015, 3:09 pm
#35
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Jul 23, 2015, 3:25 pm
#36
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Forget Israeli law, doesn't UA have a company policy that would address this? Or is it all about them calling this "force majeure" (is that the same as act of god?)? I think Air Canada's policy in this situation is if you're delayed more than 8 hours you max out at $800, but I'm also not sure why they wouldn't let you on another carrier's flight.
Jul 23, 2015, 3:39 pm
#37
Join Date: Apr 2010
Posts: 396
They might not be willing to enforce specific EU or Israeli passenger compensation rights, but you can still complain about them via the DOT, even if it's just for being jerks that won't provide a substantive response to a major customer service failing.
Jul 23, 2015, 4:34 pm
#38
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They have regulatory authority both over United as a US based airline and doubly over this flight as it was scheduled to land in the United States.
They might not be willing to enforce specific EU or Israeli passenger compensation rights, but you can still complain about them via the DOT, even if it's just for being jerks that won't provide a substantive response to a major customer service failing.
They might not be willing to enforce specific EU or Israeli passenger compensation rights, but you can still complain about them via the DOT, even if it's just for being jerks that won't provide a substantive response to a major customer service failing.
If you believe that UA has violated US law, than by all means complain to DOT about that violation.
Jul 23, 2015, 4:59 pm
#39
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And the fact that DOT passes the complaints on to the carrier is significant. UA has special cs personnel who respond to DOT complaints, you are much likely to get an intelligent, meaningful response following a DOT complaint than through the normal channels, particularly if not 1K or GS.
Last edited by Kacee; Jul 23, 2015 at 9:09 pm
Jul 23, 2015, 9:42 pm
#40
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Jul 24, 2015, 9:51 am
#41
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I believe all the OP has to do is win their award in court, go to the airport to collect their cash award, and if the airport office (UA) doesn't pay, he can personally seize and impound the next UA aircraft that shows up - this assumes the Israel civil process model maps closely to the US model.
Jul 24, 2015, 10:00 am
#42
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I believe all the OP has to do is win their award in court, go to the airport to collect their cash award, and if the airport office (UA) doesn't pay, he can personally seize and impound the next UA aircraft that shows up - this assumes the Israel civil process model maps closely to the US model.
, wouldn't he be liable for subsequent parking fees at TLV? These could add up quickly.
Jul 24, 2015, 12:38 pm
#43
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Jul 25, 2015, 7:42 am
#44
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I have had similar experiences with refund.me - filed two claims with them - both over a year ago against Alitalia and against El Al for EC 261 claims resulting from cancelled flights ex-EU. Neither one resulted in anything other than a quarterly update email from them. That said, if the airlines don't pay then they have to sue them and this takes time.
Jul 27, 2015, 8:08 am
#45
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Forget Israeli law, doesn't UA have a company policy that would address this? Or is it all about them calling this "force majeure" (is that the same as act of god?)? I think Air Canada's policy in this situation is if you're delayed more than 8 hours you max out at $800, but I'm also not sure why they wouldn't let you on another carrier's flight.
A "force majeure" generally covers more than an act of God. Used to cover things out of the airlines control. It covers wars, labor disputes... none which were applicable as far as I know.
The Israeli law does not define what circumstances would not be covered by the law. Since it is based off of the EU law, it is widely understood that maintenance issues are not excluded.
DOT complaint has been submitted. On the complaint form you must consent to the DOT sharing information with other parties. One of the parties listed is "International organizations outside the U.S. that might also have jurisdiction over aviation issues or that facilitate the investigation of airline consumer complaints"
Credit Card dispute filed.
Last edited by WineCountryUA; Jul 27, 2015 at 5:04 pm Reason: merging consecutive posts by same member -- please use multi-quote
