United at NY Penn Station

Old Aug 30, 20, 8:35 pm
  #46  
 
Join Date: Mar 2015
Location: New York, NY
Posts: 650
Originally Posted by wxguy View Post
Maria and Dusty. They were always very helpful and friendly. Sad to see them go.
Dusty (if we are thinking about the same gentleman) was super cool. Iím pretty sure he transferred from EWR, but he used to turn the monitor around to show me what he was doing as he was processing a change.

Hopefully heís back in EWR or another station of his choosing, and not at home!
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NikoLGA is offline  
Old Aug 31, 20, 7:49 am
  #47  
 
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 7,965
Originally Posted by FlyingNone View Post
Long overdue...... Paying high real estate and senior agent salaries (even though they will displace others at LGA or EWR). For what?... to answer mileage plus or reservation questions that can easily be done online or by telephone?. No cash is handled at ticket counters now so what is the point - just work it as an information booth? Now United needs to look at the other obsolete 40+ city ticket offices in Mexico, Central and South America and other places -- something like over 15 offices in Mexico alone? Even people in some of the poorest places have cell phones and internet access and if they don't, it's a pretty safe bet they are not planning on traveling anywhere. Clean house United - overkill, overload, overstaffed everywhere. Save some money.
After moving to its current location in 2015 or so, the NYP CTO essentially became a marketing operation anyway, and was operated by a third-party agency. The UAL agents occupied desks in the corner, for whatever limited functions they needed to undertake, but the purpose of that storefront was United/destination advertising (paid for by others).

A nice frill in good times, to emphasize rail connections to EWR as an alternative to JFK/LGA, as well as rotating network-oriented exhibits, but entirely unnecessary in this environment.
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Old Aug 31, 20, 9:31 am
  #48  
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Join Date: May 1998
Location: CT/NY
Programs: UA Gold/MM, Marriott LT Titanium, Hyatt Discoverist
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Originally Posted by FlyingNone View Post
Long overdue...... Paying high real estate and senior agent salaries (even though they will displace others at LGA or EWR). For what?... to answer mileage plus or reservation questions that can easily be done online or by telephone?. No cash is handled at ticket counters now so what is the point - just work it as an information booth? Now United needs to look at the other obsolete 40+ city ticket offices in Mexico, Central and South America and other places -- something like over 15 offices in Mexico alone? Even people in some of the poorest places have cell phones and internet access and if they don't, it's a pretty safe bet they are not planning on traveling anywhere. Clean house United - overkill, overload, overstaffed everywhere. Save some money.
I think you answered your own question. In rest of the world, cash is still king, and people still rely on in-person transactions instead of over the phone or internet.
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