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Smisek interview in "Buying Business Travel" article

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Old Jul 22, 2015, 6:53 am
  #226  
 
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Originally Posted by bocastephen
I can think and say what I want...and what I think about airline price fixing is quite obvious to even the casual observer. Less competition, fewer seats, higher fares, worsening loyalty programs, and the constant screeching about capacity discipline - it doesn't take a genius to figure out what's going
Of course you can think what you want, but it's not always a best practice to say whatever you think. I usually find it is a good idea to avoid criticizing those that control my paycheck, particularly when I don't have a factual basis to do so.

The challenge with the premise of illegality is that fewer participants does not mean less competition, there's not less capacity, fares are not higher, and airlines are finally generating sustained profits, albeit relatively minimal compared to their industrial peers.
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Old Jul 22, 2015, 7:08 am
  #227  
 
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Originally Posted by anc-ord772
But if UNITED made substantial improvements to the BF hard and soft product? If they mess up the hardware like AA did with the slanted lieflat, combined with the atrocious experience, game over.
I saw an interesting snippet this morning:

Priestmangoode is working with United Airlines to improve their cabins, and Goode said he sees American companies starting to take notice of the finer details.
In the U.S., Goode said, "There tends to be more interest in the business, premium and economy areas, rather than first [class] itself. We’re working on a project that looks at this level of detail throughout the cabin, [such as] quality of finishes and attention to detail."
http://m.huffpost.com/us/entry/55ae4...0a9b9485275bb?

I know UAL has been working with Priestmangoode as of late on its new shorthaul economy seat fabrics and design. Priestmangoode is the real deal, and does not come cheap. I am confident the new product with be good and am heartened by an indication that the company is finally willing to get away from the generic, off-the-shelf style of pre-merger Continental.

Last edited by EWR764; Jul 22, 2015 at 7:35 am
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Old Jul 22, 2015, 7:18 am
  #228  
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Old Jul 22, 2015, 8:52 am
  #229  
 
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Originally Posted by fly18725
Of course you can think what you want, but it's not always a best practice to say whatever you think. I usually find it is a good idea to avoid criticizing those that control my paycheck, particularly when I don't have a factual basis to do so.

The challenge with the premise of illegality is that fewer participants does not mean less competition, there's not less capacity, fares are not higher, and airlines are finally generating sustained profits, albeit relatively minimal compared to their industrial peers.
I would agree that there is no evidence of illegality public at this time so statements to that effect are a bit overboard. Reduced capacity and/or increased fares after consolidation are not in and of themselves evidence of collusion or illegal behavior. What can't be argued is that capacity has gone down and fares have gone up since the consolidations.

What I don't see is what remedy there would be to illegal behavior. Seriously if the airlines have been colluding and this is the best profit margin they can achieve then really there is no sustainable business model for an airline!

I have to imagine that the end result of the investigation will be an 'ooops it was obviously stupid from a pro-consumer standpoint to let all these airlines consolidate, but they haven't acted illegaly'
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Old Jul 22, 2015, 9:44 am
  #230  
 
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Originally Posted by ExtonUS
I have to imagine that the end result of the investigation will be an 'ooops it was obviously stupid from a pro-consumer standpoint to let all these airlines consolidate, but they haven't acted illegaly'
That's probably an accurate speculation about the ultimate fallout from the inquiry. Seems to me that much of United's anti customer behavior is rooted in a fundamental assumption of oligopolistic/monopolistic markets-the consumer doesn't have a choice.

Since the past year has seen the first major oil price collapse since the full consolidation of the American airline industry, it would be interesting to see if fares are "stickier" at higher levels than previous oil declines.
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Old Jul 22, 2015, 9:50 am
  #231  
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Originally Posted by ExtonUS
I would agree that there is no evidence of illegality public at this time so statements to that effect are a bit overboard. Reduced capacity and/or increased fares after consolidation are not in and of themselves evidence of collusion or illegal behavior. What can't be argued is that capacity has gone down and fares have gone up since the consolidations.

What I don't see is what remedy there would be to illegal behavior. Seriously if the airlines have been colluding and this is the best profit margin they can achieve then really there is no sustainable business model for an airline!

I have to imagine that the end result of the investigation will be an 'ooops it was obviously stupid from a pro-consumer standpoint to let all these airlines consolidate, but they haven't acted illegaly'
When the airlines meet and discuss capacity containment and tip each other off to fare increases, that is price collusion and is illegal. There are discussions in the news that show where certain airline execs met at one or more conferences to discuss reducing capacity and in some cases modifying capacity to reallocate market share efficiently - that is illegal.

The airline business model is not sustainable and never has been. The industry is an ongoing sine wave. Today's "record profits" will be vanquished by tomorrow's economic slowdown and further cuts in business travel, then when a new recovery occurs, the cycle reverses again. Airlines never make money in the long run...they make money to squirrel away for the lean times. If they don't earn enough, then it's off to bankruptcy to clear the deck and start over.

If proof of collusion is found (which I don't doubt it will be), at the very least there will be stiff fines, but I fear that won't change anything. We need criminal charges and either the threat of breaking up the mergers, or allowing more foreign competition and/or ownership. The Big3's worst nightmare would be US carrier funded and run by one of the gulf airlines.
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Old Jul 22, 2015, 10:00 am
  #232  
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Originally Posted by luckypierre
Seems to me that much of United's anti customer behavior is rooted in a fundamental assumption of oligopolistic/monopolistic markets-the consumer doesn't have a choice.
This. I think the whole post-merger strategy was predicated on exploiting reduced competition / consumer choice, coupled with a business assumption that no other major domestic airline would be any better.

The first has proven of limited benefit to UA. It's how they're making any money at all. The second assumption has not held up. Its failure why they're earning so much less money than they should be, and it's why UA's self-inflicted wounds re: reliability, labor, etc. still hurt badly despite the reduced number of players left.

I have long said I think the Smisek approach is actually more suited to running a city transit system than an airline. If you wanted to argue the case against collusion, you could say that if it were on, DL wouldn't be so much better.
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Old Jul 22, 2015, 10:04 am
  #233  
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Originally Posted by BearX220
I have long said I think the Smisek approach is actually more suited to running a city transit system than an airline.
PRECISELY.

In fact, it's the opinion of many here that FLIBS actually thinks he's doing just that.

Dave
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Old Jul 22, 2015, 10:26 am
  #234  
 
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Originally Posted by kevanyalowitz
I strongly disagree. It's too late for that. UA is no longer a premium airline. The J class experience (from door to door) is awful and that won't change with a new seat. When F goes away, I'm buying the absolute cheapest P fare or upgrading from Y. Whatever gets me into J for the lowest cost.
At the moment, United cannot even get employees to be nice to First Class passengers, so no matter how many perks or products are added or removed, nothing is going to improve until that improves.

The polls and complaints both external and internal show otherwise.

That said, the F seat going away is just a sign of the times. Delta and American also removed them and they run a better operation and product than United.

Lastly don't be so sure that just because some of the international carriers still have F that they are all happy with it.

Look for a mileage ticket in ANA F on more or less any route they fly it to/from the USA and it is more or less ALWAYS available for saver award pricing.

Their product is fantastic, and if it is always avail for saver, then that's because it is not an easy product to sell.

Last edited by WineCountryUA; Jul 22, 2015 at 2:16 pm Reason: discuss the issues, not the posters
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Old Jul 22, 2015, 10:47 am
  #235  
 
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Originally Posted by anc-ord772
There's not much UNITED is going to do to keep your business if paid J/C/D/Z with upgrade to F is your goal. That being said, a solid BF product in the air and on the ground could make UNITED competitive against some other carriers. Will the current management be able to do that, all signs say no. That doesn't mean it couldn't be done.
Really? My travel patterns align with just about every one of the GS that I know. Make United work internationally because of GF upgrades and the benefits GS provides for domestic travel.

I think what your saying is that UA is only interested in corporate contract premium travelers that have no choices and live in cities with no competition.
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Old Jul 22, 2015, 10:55 am
  #236  
 
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Originally Posted by ExtonUS
I would agree that there is no evidence of illegality public at this time so statements to that effect are a bit overboard. Reduced capacity and/or increased fares after consolidation are not in and of themselves evidence of collusion or illegal behavior. What can't be argued is that capacity has gone down and fares have gone up since the consolidations.
There is a single year when domestic capacity was higher - 2007. I would argue that fluctuations in capacity are more influenced by economic conditions and passenger demand, rather than some type of coordinated behavior. In the past, airlines added capacity to gain market share in the hope of driving a competitor out of business. Today, airlines add capacity when demand is sufficient to support profitable fare levels. While I may suffer in the short term as a consumer, it's difficult to argue - with a straight face - for a return to the irrational, anti-competitive behavior of the past.

Originally Posted by bocastephen
When the airlines meet and discuss capacity containment and tip each other off to fare increases, that is price collusion and is illegal. There are discussions in the news that show where certain airline execs met at one or more conferences to discuss reducing capacity and in some cases modifying capacity to reallocate market share efficiently - that is illegal.
There are no reports of certain airline executives meeting and I think you're confusing speaking at a conference with collusion.

Originally Posted by bocastephen
The airline business model is not sustainable and never has been. The industry is an ongoing sine wave. Today's "record profits" will be vanquished by tomorrow's economic slowdown and further cuts in business travel, then when a new recovery occurs, the cycle reverses again. Airlines never make money in the long run...they make money to squirrel away for the lean times. If they don't earn enough, then it's off to bankruptcy to clear the deck and start over.
You're advocating that airlines should run unsustainable businesses for the benefit of consumers?
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Old Jul 22, 2015, 11:16 am
  #237  
 
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Originally Posted by anc-ord772
But if UNITED made substantial improvements to the BF hard and soft product? If they mess up the hardware like AA did with the slanted lieflat, combined with the atrocious experience, game over.
I think it'll be difficult to get it that wrong. AMR's NGBC was the result of bad timing.

Originally Posted by ckx2
AA has basically given up on Intl F as-well. It's becoming a legacy thing which will only be available when flying 77W equipment once the refurb is completed.
Putting F on 20 777-300ER widebodys is not what I would call "giving up". That's almost the size of UAL's entire 744 fleet.
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Old Jul 22, 2015, 11:31 am
  #238  
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Originally Posted by CO_Nonrev_elite
That said, the F seat going away is just a sign of the times. Delta and American also removed them and they run a better operation and product than United.
ASAIK DL (or NW) never had a true FC int'l cabin, only Biz 1st equivalent like pmCO.

AA has made it plenty obvious that they will have plenty of birds without Int'l 1st, while it appears they will have it on routes that have demand.
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Old Jul 22, 2015, 11:46 am
  #239  
 
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Originally Posted by EmailKid
ASAIK DL (or NW) never had a true FC int'l cabin, only Biz 1st equivalent like pmCO.

AA has made it plenty obvious that they will have plenty of birds without Int'l 1st, while it appears they will have it on routes that have demand.
DL and NW both had F before the introduction of BE and WBC, respectively.
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Old Jul 22, 2015, 11:49 am
  #240  
 
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Originally Posted by EmailKid
ASAIK DL (or NW) never had a true FC int'l cabin, only Biz 1st equivalent like pmCO.
DL and NW and CO all had international First class. Three cabin service. CO was the first to dump it, and introduced the BF product in the early 90's. NW came soon after with World Business Class which was aligned with KLM, DL came a couple years later with BusinessElite, which just changed branding this year to DeltaONE, I think to establish that it had replaced all WBC and BE cabins with the new service with all-aisle access.
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