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Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations

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Old Jul 8, 2015, 8:53 am
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Last edit by: PV_Premier
UA.com waiver information:

Airports:
All cities

Original travel dates:
July 8, 2015

Flight changes:
The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
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Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations

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Old Jul 8, 2015, 7:42 am
  #91  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,014
Landed at 6am-ish IAH this morning. The way my luck's been running w/ United lately, I'm surprised it didn't start during at my layover last night at LAX.

MY CURSE IS OVER!!!!!!!!!!!!!!!!!!!!!!
IAH-OIL-TRASH is offline  
Old Jul 8, 2015, 7:44 am
  #92  
 
Join Date: Jul 2011
Location: In between IAD and DCA
Programs: UA Plat 1.1MM , Marriott Gold Elite, Hyatt Discoverist
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SHARES Down, UA MAINLINE SYSTEM WIDE Groundstop - Wednesday July 8 2015

Sitting here on a 737-800 watching CNN on DirecTV about grounding
UAL250 is offline  
Old Jul 8, 2015, 7:45 am
  #93  
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Originally Posted by sosptuba
FWIW Pilots and FA's just boarded in MSN - GA just announced back up and running.

Also said no re-booking of connections since EVERYTHING is delayed
There has been a lengthening of the ground stop until 14:15 UTC. My understanding is that ACARS data is inaccessible by the pilots right now and that is the biggest issue.
Hartmann is offline  
Old Jul 8, 2015, 7:45 am
  #94  
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
 
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https://twitter.com/united/status/618777538865799168
cblaisd is offline  
Old Jul 8, 2015, 7:47 am
  #95  
 
Join Date: Mar 2014
Location: SFO
Programs: UA 1K, SPG Platinum
Posts: 211
Originally Posted by Sabai
From that article (bolding mine):

The airline carrier is one of the biggest in the country, serving about 16 million passengers a day.
Maybe SHARES went down because they're trying to fly way more passengers than is even possible today?
MattR23 is offline  
Old Jul 8, 2015, 7:47 am
  #96  
 
Join Date: Nov 2000
Location: Nor Cal
Programs: UA Global Svcs 3 MM, LH Senator, BA Gold
Posts: 537
Just watching CNN, who said they have been trying to get a comment/info from United, but are getting no response.
Marin 1K is offline  
Old Jul 8, 2015, 7:48 am
  #97  
 
Join Date: Apr 2001
Location: Indianapolis, IN USA
Posts: 2,066
SHARES came back @ IND 923a EDT. Surprisingly ticket counter line wasn't that huge.
bowdenj is offline  
Old Jul 8, 2015, 7:48 am
  #98  
 
Join Date: Jul 2006
Location: LAX
Programs: UA 1P MM, SPG Lifetime Gold
Posts: 654
Not sure about that. In JAC, all flights are delayed, they're saying it's a systemwide shutdown. All flights operated by Sky West.

Originally Posted by enviroian
10-4

Thanks for the info. I can't believe this is the only time I've ever been relieved to be on a regional.
PCTraveler is offline  
Old Jul 8, 2015, 7:49 am
  #99  
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CNN just read United statement saying they are working on a systemwide problem and they are sorry for it.
enviroian is online now  
Old Jul 8, 2015, 7:49 am
  #100  
 
Join Date: Jul 2011
Location: In between IAD and DCA
Programs: UA Plat 1.1MM , Marriott Gold Elite, Hyatt Discoverist
Posts: 2,262
Originally Posted by enviroian
CNN just read United statement saying they are working on a systemwide problem and they are sorry for it.
Not much else to say until it's fixed
UAL250 is offline  
Old Jul 8, 2015, 7:51 am
  #101  
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Join Date: Jul 2010
Location: CMH
Programs: UA 1K, 1MM, HH Diamond, Marriott Gold
Posts: 745
My day trip is shot so de-planed once we got back to a gate. Saw long lines and local news TV crew covering the outage.
RockinRon is offline  
Old Jul 8, 2015, 7:51 am
  #102  
 
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Originally Posted by enviroian
I'm scheduled to fly a EMB 145 later at 3.30 PM SAT-IAH today. Should I drive instead?
I grew up in Houston and always made that drive. Easy shot down I-10 and never had to worry about delays.

Good luck today!

Last edited by apodo77; Jul 8, 2015 at 8:11 am
apodo77 is offline  
Old Jul 8, 2015, 7:54 am
  #103  
 
Join Date: Apr 2008
Location: ORD
Programs: UA Platinum
Posts: 396
Originally Posted by UAL250
Not much else to say until it's fixed
Then you don't understand PR and running a customer facing business in 2015. There are an infinite number of things they could do. Give a special phone number to call, give frequent updates, give the next update time, make fun of themselves in an affable way, etc. Strong companies today get creative with this stuff.

But, of course, United doesn't.
scruffair is offline  
Old Jul 8, 2015, 7:55 am
  #104  
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
 
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https://twitter.com/kktv11news/statu...78015028244480

https://twitter.com/KOAA_5/status/618777342299615232

https://twitter.com/GinaKKTV/status/618779249307074560

https://twitter.com/kktv11news/statu...80576615563264
cblaisd is offline  
Old Jul 8, 2015, 7:57 am
  #105  
 
Join Date: Apr 2005
Location: DEN
Programs: Free checked in bag on UA & DL. Free icecream at Marriott checkin.
Posts: 2,862
Does COS have mainline? The groundstop is for Mainline.
TravellingMan is offline  


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