Jul 8, 2015, 8:53 am
Last edit by: PV_Premier
UA.com waiver information:
Airports:
All cities
Original travel dates:
July 8, 2015
Flight changes:
The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
All cities
Original travel dates:
July 8, 2015
Flight changes:
The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations
Jul 8, 2015, 7:31 am
#77
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Jul 8, 2015, 7:31 am
#78
Join Date: Jan 2009
Location: Washington
Programs: United 1K 1MM, Marriott Plat, Hilton Gold, Hertz Prez
Posts: 250
SFO only or System wide Problem at check-in?
I just dropped my wife at SFO and she reported that there seemed to be a system wide problem. None of the Kiosks were working and the United people were writing up luggage tickets by hand. She was told it was a system wide problem when she got an agent but they weren't telling anyone in line what was up.
P.S. Not a big fan of the new kiosk/checkin layout either.
P.S. Not a big fan of the new kiosk/checkin layout either.
Jul 8, 2015, 7:36 am
#83
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Why? Stuff goes down. Sure you can architect around potential outages, but the IT folks are probably doing the best they can with the resources and direction they have.
The problem lies with the management and senior leadership not fighting or getting the resources they need, and not developing a clean, manageable architecture to prevent these sorts of things from happening.
Recall the pmUA IT chief said he was being setup to fail if he had to keep SHARES. He lost his job over it. And frankly, he made the right decision.
The new UA CIO started only a few months ago. So hopefully she can use this as an example to fund a solid infrastructure and vision.
Jul 8, 2015, 7:36 am
#84
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Jul 8, 2015, 7:38 am
#87
Join Date: Jul 2011
Location: In between IAD and DCA
Programs: UA Plat 1.1MM , Marriott Gold Elite, Hyatt Discoverist
Posts: 2,262
Jul 8, 2015, 7:40 am
#88
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,013