+1


+1 And not only unprofessional; I am not sure that I would want to rely on someone this undone in an emergency. Sounds like this one is over the edge, and needs to dial back in, or leave.


It's called Professionalism. There is a time and place for spouting one's discontent. If one is that disenchanted with their work that they are spouting like an undone child in clear proximity of those contributing to one's livlihood, the behavior is not professional, and they need to go.

Service was fine. She was not in the F cabin (or at least not serving it). I was working on my laptop, so I had limited interaction with the other FA. She started up again as we were landing and they took the jumpseats. This time it was about the gate agents and how she didn't like the gate agents in ORD. She was also talking about how a plane went MX at SXM and that the pilots had to stay there for five days. Her quote "five days, what a vacation." :)

They (the employees) may have disliked the people you mentioned, but at least some of those guys made some positive passenger-focused moves during their tenure. Smisek seems to be at or near the bottom of even this group.

The unions, however, must share some of the blame though for the toxic employment environment that you describe too, and especially for permitting such FA behavior to exist. In a normal business, an employee so burned out or disenfranchised would be quickly drummed out, and everyone would be the better.

Agree, though, that the employee should not remonstrate in front of the passengers - very bad form indeed - time to find another profession!

Sounds like some of the trash talk you would hear from the FAs and GAs during the darker days at NW. Regardless of their merits, front line employees should not be airing that stuff in front of customers.

You'd figure, but I had a LAX-SFO flight in January where one of the F/A's couldn't stop {complaining} about her being an Ex-CON. This stuff seems to happen more often than you'd think.

She was absolutely useless too. Couldn't help me fine out if I'd make my connection to ATL (ground stop in SFO, other F/A was a lot cooler and helper me out) and then shooed me out of the F cabin when I tried to use the restroom (Y cabins were full.)

I don't blame the FA for being upset, but saying this stuff in front of the passengers, especially F class passengers is just plain wrong.

"Trolly dolly"?

That statement is far more offensive than anything the flight attendant said.

No she is not and it doesn't take much to know more than this management team, which is managing solely by spreadsheet and this quarter's performance.

Flight attendants have a whole lot better handle on keeping passengers happy than this management does.

Yeah, right.

An airline, acting as this one has, that infuriates passengers and employees alike is just plain wrong.

I agree with her thoughs about JFK! It is too bad I will not be able to fly there on United as I had done for years before the merger!

I would encourage the OP to report this to United.
It's a disgrace to all the hard working people at United around the globe

Agreed. This should not be discussed in front of the customer.
Although I agree 100% with all the issues mentioned, it is not acceptable to badmouth a company in public.

United Airlines is a disgrace to all the hard working employees it has around the globe.

They are all free to quit I believe

And United is able to improve.

Employees are human beings. They are not machines, much to the chagrin of SMI/J. You beat them down long enough, as UA has done particularly with its flight attendants, and you have to expect them to vent.

I am not saying employees should be wantonly bashing their employers, but under the current circumstances, I fully understand it.

I just hope that United employees (and all employees for that matter) realize that, in general, Free Speech rights do not apply to private sector. So typically a private sector employer is free to fire someone who disparages them.

Except for unions.